They tell majority of patients they need a glaucoma test that costs $25 even if there's literally…read moreno significant indication and charge you an additional $25 to forgo dilation, and this trend continues on and on until your $10 prescription update costs $130 dollars and you haven't even bought glasses yet! Per the reviews this is not only a place aimed at milking tourists but potentially with some shadiness with billing! we went through every part of my vision insurance and making sure that exactly what I needed was indeed covered- I did this with both her and an insurance rep from my plan! Not only could I have a hefty supply of contacts, but it also covered the annual visit or vision assessment with a choice of glasses or contacts! This is where I get a little confused because on top of all these extra charges for extra services I'm also getting charged for the "contact visit" per the office :(

if you want a Dr with all kinds of machines and staff that can't diagnose a real issue, go here.read more

I spent a long time picking out glasses and taking photographs to decide…read more I have insurance, they looked it up in the computer, I selected my frames, they allegedly set them aside for me. And then they didn't have the information they needed, they didn't keep track of the glasses that they allegedly set aside for me, they didn't write any of the information down for me, I took photographs of even the earpieces with all the numbers on it but they did not take my measurements!!! What!!!!???? What!? I live over two hours away and told them I didn't want to come back in except to pick them up! If they needed more information, I measurement they should've taken it while I was there! They would never return my phone calls. The only way you can get through to a person is to call Premier switchboard and get transferred in because they don't accept outside calls. The best I could do is to get transferred to the answering machine which they do not reply to. The cashier did not have the fax number to fax in the prescription, said emails are not approved. She could not get the fax number for me anywhere or anytime. So I asked to be transferred to the Ophthalmologist and they had the wrong fax number. My eye doctor office had mercy on me and had to call to get the fax number and fax it in themselves! It can't be found anywhere online. Useless! Premier is Ridiculous! Horrible customer service! Not trust worthy and lazy! Doesn't pay attention to details. I couldn't get through to anybody who would take any responsibility it was a total nightmare I give up! I'm NOT working with them again. Good luck!

LeAnn in the eye glasses department was so kind and patient with my mom. I appreciated her help in…read morefinding my mom a perfect pair of glasses. Mom really loves her old glasses and hasn't had a change in a few years due to covid. also, Dr. Jackson and his staff are always great

The Dr I have no complaints with but the guys ordering glasses from complete incompetence for the…read more3rd yr. I've tried to give them many opportunities but I'm done now I will never come back. Tell me I can't buy the same ones I've been buying for yrs. I don't care if it's a new staff member he should not be out selling glasses. He's clueless

I came in specifically requesting glass prescription lenses in an Oakley full-rim frame --…read moresomething this office told me a couple of years ago could be done. This time I was given conflicting information by different staff members. One person said glass lenses could be ordered (with a long wait time), but after she spoke with another staff member, I was suddenly told that glass 'isn't possible' in any Oakley frame and that my only options were polycarbonate or Trivex. I prefer glass lenses for durability and scratch resistance. They told me because of my high Prescription Lens Index they can't do glass in the Oakley frame I requested. On the Mohs scale glass is 5 - 6 (extremely hard), Trivex is 1.5 - 2, and Polycarbonate is 1 (extremely soft). It's easy to see why I want glass for scratch resistance.

I was a new patient when I walked into Focal Point Vision-Fairhope, today, but when I walked out I…read morefelt like I had just made some new friends. The women at the front desk were very friendly, kind, and professional. Dr Enfinger was extremely polite, friendly, and skilled in explaining everything he was doing during my eye exam. He made me feel confident in the quality of care I would receive from his office and when I left, I felt like I had found a very competent, kind, and fun place to establish my eye care. I highly recommend Dr Enfinger, and his staff to anyone looking for quality vision care.

Storm Floyd is exceptional at what he does. He is knowledgeable, thorough, and takes the time to…read moreexplain everything clearly without rushing. His attention to detail and genuine care for his patients really stand out. You can tell he takes pride in his work and operates with integrity. If you're looking for an optician who combines expertise, professionalism, and excellent customer service, Amazing Eyes is the place. I highly recommend Storm and his team to anyone who values high-quality eye care.

Mr. stormy was cast quick and helped me when I was in a bind. I c can't recommend him enough.read more

These guys have taken care of me for years and I appreciate them very much. They always communicate…read morewell with me, and always come through with a fix if break or damage something. Just good people.

Excellent full service eyecare and eyewear, in a comfortable and convenient location. The staff is…read morewonderful, friendly, and worked closely together to correct my vision. Dr Williams is very knowledgeable and thorough, and personally examined my eyes for the best correction. Mr Peter, performing several cross checks, ensured my corrective lenses would be ordered accurately, and helped me choose comfortable and fashionable frames. I'm so glad my friend recommended Hub City Eyecare!

There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.

After a nightmare of months with a corneal transplant, I was referred to Dr. Michael Ullman for…read morerecovery. He, along with his office staff were great, friendly and helpful. He was so informative, teaching me even more about my situation. He was right on top of the NEXT complication that occurred, retinal swelling! I have the greatest of faith in him for my current and future care. Darleen W.

My husband saw Dr. Ullman after a very thorough screening by the technicians. He was very thorough,…read morerespectful, well versed in his field.