The front receptionist is AWESOME whom ever answers after they are not present or on the line too…read morelong is RUDE as a referral was not received and when asking she said lowly (but, it was said) "dont call back". I have been going there for a long time and only asked a question. I actually asked for the front desk lady. RUDE! I thought i may have said something bad after the first day then a follow up call same situation. Get a different job, get a life coach, get out of customer service, something.

I felt rushed while my eyes were being examined. I have cataracts which can not be corrected with…read moreeyeglasses, at that time I didnt know this so why did they give me a prescription for eyeglasses? I was referred to a cataract sergen without my consent. When I got my eyeglasses, I couldnt see out of them. What a waste of my money. I chose not to have surgery at this time because I am not having problems seeing yet. And people wonder why I dont trust Doctors.

I was a new patient when I walked into Focal Point Vision-Fairhope, today, but when I walked out I…read morefelt like I had just made some new friends. The women at the front desk were very friendly, kind, and professional. Dr Enfinger was extremely polite, friendly, and skilled in explaining everything he was doing during my eye exam. He made me feel confident in the quality of care I would receive from his office and when I left, I felt like I had found a very competent, kind, and fun place to establish my eye care. I highly recommend Dr Enfinger, and his staff to anyone looking for quality vision care.

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!

Dr. Turner hurt my eyes to the point that I cannot walk without a walker. When he took measurements…read morefor my cataract surgery he forgot that I had had LASIK surgery 20 years prior and said lens measurements would have been different. He said the double vision should subside; it didn't. Two weeks after surgery I fell and broke my neck. Seven weeks later, I fell and broke my back. He tried to correct it with glasses, but they didn't help. After many months he finally agreed to redo the surgery in my left eye; the redo of the left eye has helped, but I told him I was still having double vision in my other eye. He did a laser procedure to break up floaters in my right eye; it didn't help. Still had funny, distracting dizzy, bad vision. After healing from a broken neck and back, I still needed to use a walker because of the bad vision in my right eye. I fell again, while up on the walker and broke off the top of my humerus bone. I have pleaded with him to do a redo of my right eye because that eye still had the lens with the original wrong measurements. He refuses to correct any more of his mistakes. He is a good surgeon for cataracts ....until he refuses to correct mistakes he made. It is like he doesn't believe me that I am having problems with the other eye too. Now, he said that I should get another ophthalmologist. I am really disappointed in him. Forgot to mention that with my original he said that measurements would have been different for the replacement lens had he remembered about the prior LASIK surgery.

First class Doctors and Staff. Pre appointment and actual appointment were seamless and…read moreprofessional.

These guys have taken care of me for years and I appreciate them very much. They always communicate…read morewell with me, and always come through with a fix if break or damage something. Just good people.

Excellent full service eyecare and eyewear, in a comfortable and convenient location. The staff is…read morewonderful, friendly, and worked closely together to correct my vision. Dr Williams is very knowledgeable and thorough, and personally examined my eyes for the best correction. Mr Peter, performing several cross checks, ensured my corrective lenses would be ordered accurately, and helped me choose comfortable and fashionable frames. I'm so glad my friend recommended Hub City Eyecare!

The Dr I have no complaints with but the guys ordering glasses from complete incompetence for the…read more3rd yr. I've tried to give them many opportunities but I'm done now I will never come back. Tell me I can't buy the same ones I've been buying for yrs. I don't care if it's a new staff member he should not be out selling glasses. He's clueless

I came in specifically requesting glass prescription lenses in an Oakley full-rim frame --…read moresomething this office told me a couple of years ago could be done. This time I was given conflicting information by different staff members. One person said glass lenses could be ordered (with a long wait time), but after she spoke with another staff member, I was suddenly told that glass 'isn't possible' in any Oakley frame and that my only options were polycarbonate or Trivex. I prefer glass lenses for durability and scratch resistance. They told me because of my high Prescription Lens Index they can't do glass in the Oakley frame I requested. On the Mohs scale glass is 5 - 6 (extremely hard), Trivex is 1.5 - 2, and Polycarbonate is 1 (extremely soft). It's easy to see why I want glass for scratch resistance.

There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.

I had the best experience at Eastern Shore Eye Care on Lollie Lane in Fairhope!…read more Sarah at the desk greeted me with the most cheerful smile--she's genuinely the happiest receptionist I've ever met and couldn't have been more helpful. Simone, the technician, walked me through a ton of tests, stayed low-key, patient, and totally put me at ease. Then Dr Lindsey answered every single question, super cool and hip, understood me perfectly--fun yet brilliant. Jenni in the boutique hooked me up with these gorgeous Chloe frames I've wanted forever... splurged even though they don't take my insurance. Worth every penny. I cannot wait to pick them up when they are ready! Andrea at checkout made it all seamless. Hands down, best eye care on the Eastern Shore and Absolutely the BEST selection of designer glasses and sunnies around! Gucci, Tom Ford, YSL, Tiffany, CHLOE, Prada, Versace, and other brands like Coach, Kate Spade, Michal Kors, Maui Jim, Ray Ban, Oakley, etc etc.

The whole team at Eastern Shore Eye Care is awesome! Dr. Lindsey is a newer addition and I was very…read morepleased with my exam by her. The ladies that help you find your eyewear are super patient and the desk crew were very helpful with insurance - great experience from start to finish!