We have been coming here for years...even when our insurance changed! Yesterday was a perfect…read moreexample of WHY we keep coming back! Although the first picture doesn't show the complete damage to the glasses I assure you they were mangled! Not only did TRACY completely resurrect them, she changed the nose pads/adjusted 3 pairs of my glasses! I love the staff at Visionworks! Friendly, fast and complete!!

RACIST STAFF!!! (Excluding Vickie)…read more This review is regarding my experience at Visionworks, 5100 N. 9th Ave., Suite 8101, Pensacola, FL 32504. After three separate visits to this location, I believe I witnessed and personally experienced a disturbing pattern of racial discrimination in the way customers are treated. I want to specifically exclude Vickie from this review, because my concerns are not about her. My experiences with Rachel Andrews and Tracy Schultz were particularly concerning. During my transaction, Rachel Andrews added items/additional charges that I did not request. I discovered them only after questioning why I was being charged more than expected. Customers should not have to discover unrequested additions by questioning their bill after the fact. My experiences with Tracy Schultz were even more troubling. On multiple visits, I personally witnessed her walk past Black customers to assist white customers. When I approached her with very basic questions regarding pricing and refunds, she would not answer them and instead had a Black employee assist me. I was later advised that Tracy could have answered those questions herself, which left me completely confused as to why I was transferred to another employee in the first place. I witnessed this type of behavior on three separate visits. When I returned to complete an exchange, Tracy saw me enter the store and immediately walked away. Instead of acknowledging or assisting me, she went to the mirror and began fixing/fluffing her hair. Once again, another employee was left to assist me. Taken together, these experiences gave me the strong impression that Black customers were being directed to Black employees while white customers received Tracy's attention and assistance. I found the pattern insulting, discriminatory, and completely unacceptable. I do not make an accusation of racial discrimination lightly. I am describing what I personally experienced and witnessed repeatedly at this location. Visionworks management needs to take these concerns seriously and review the conduct and customer interactions occurring at this store. Based on my experience, I strongly caution African-American customers about visiting this Visionworks location for glasses or optical services. No customer should ever be made to feel that the color of their skin determines whether an employee is willing to acknowledge them, answer a basic question, or provide them with service. Again, this review does NOT apply to Vickie.

They were fast to tell me they took my insurance and what the Co pays would be I felt like the exam…read morewas very through and Dr Brandy was great the Tech did alot of the set up so it made her job easier. picked out glasses and they had a much better selection than the previous eye doctor I had clear across town. I thought I would leave a review because it seems as though they have gotten better from earlier reviews.

Went to the Pace location with no more contacts at home hoping I could pay for a week supply. Ended…read moreup giving me a week supply on the spot in less than 2 minutes and did not have to pay for them. saved my life. Thank you.

The staff and Doctor were professional and extremely helpful. Thank you for making my time today…read moreworthwhile.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

I have tried almost every eyeglass store between Destin and Pensacola, Opti-club has by far the…read morelargest selection! I picked out a Swarovski and a Tiffany pair. These frames are not cheap and the lenses are even more expensive so to say that I was disappointed when I picked up my glasses and the Tiffany pair broke as soon as I put them on, I was heartbroken. My daughter's wedding was in a few days in England and opti club actually offered to overnight the glasses to England for me. I declined the offer because I know how mail can get lost especially going overseas. When I came back a week later, my glasses were ready and I again drove to Pensacola to pick up my Tiffany glasses. I wore them two days, and they broke again in the same spot that they broke originally at opti club! I was devastated! Opti club ordered new Tiffany frames and the glasses are great. I didn't like the fact that I had to make 3 round trip visits to Pensacola (I live an hour away) but the ladies were so nice and the fact they offered to overnight them to England speaks volumes. Also, opti club gives a full year warranty on their glasses not 30 days like everyone else!

Came here for glasses and very pleased. Great selection, wide range of prices on frames (budget…read morefriendly up to prestige brands), friendly, knowledgeable. Shout out to Mollie and Robbin! Mollie helped with my glasses selection and was very friendly and helpful. And Robbin went above and beyond- glasses and progressive lenses are a challenge for me due to unique eye issues/history- my best glasses experience in my 65 years- Robbin knew exactly what to do. I will be recommending them to friends and family who wear glasses.

They saved my vision…read more I went to my regular eye appointment at 2:00 pm. Dr Corredor, OR with Terrezza's office compared my photos of my eyes that they had just taken & then compared them to last years. That's when he immediately said "this doesn't look right to me". Dr Corredor, OD immediately referred me to Retina Specialty Institute. Because of the severity of my right eye, they got me in in less than 30 minutes. He took care of me so well. So I then arrived to Retina Specialty Institute statute. I waited less than 10 minutes before they called me back. According to Dr Ahmet Ozkok, MD, It turned out that my right eyes's retina had torn/detached in a horse shoe type pattern. I believe he said it was 80% detached. He immediately did a type of laser procedure. He made sure to add numbing drops first. And when I cried, he would stop and calm me down. I cried because apparently I'm just a baby! He has a wonderful bedside manner. I may be older - but I was still so scared. He gave me very specific instructions and the staff stayed late because of my procedure. Everyone was so very nice & patient with me. Dr Oscar Corredor, OD (Terrezza's Optical) and Dr Ahmet Ozkok MD (Retina Specialty Institute) saved my vision. Because this happened late on a Friday afternoon. Had they not cared about me - I would have ended up in emergency surgery over the weekend. I love both these doctors and I know you will too. I trust them both with not just my vision but with my life. The reason I'm including both doctors is because they worked in tandem to save my vision which is why I'm posting both reviews with both doctors.

I had a wonderful experience at the location down town on Palafox. I have dragged my feet for an…read moreentire year. We walked in we were immediately welcomed into the store. Jessi if it weren't for you being so helpful finding a beautiful pair of glasses & not to mention the great value. A great price for what all I had done to my lenses. My new glasses will be in soon, I can't wait. Ask for Jessi @ Terrezza Optical Palafox.

The store is beautiful with a multitude of frames to choose from…read more Dr. Joe did my eye exam. Patient, friendly and answered all my questions. Nicole Owens saw me first and helped me pick out a beautiful pair of glasses. She is friendly, patient and listens to the customer. Definitely will return.

Best exam i ever had. Spent plenty of time with me to make sure diagnosis was correct. Then the…read morestaff was very good in helping with letting me know what insurance covered and we were able to get great pair of frames that were in price point. Service was so good , i paid the extra to get second pair.

I am so pleased with Dr. Cobb. He explains everything so I can understand what's going on with my…read morevision. He is such a professional. I wouldn't go anywhere else. The staff is FABULOUS!! They have went out of their way for me through the years. My vision has changed a bit and they helped me with a variety of contact lens until I found the right ones for me. They will help you until you get it right. During the peak of COVID-19 they took great care of me with my contacts. I was very grateful for that. Cobb-Terrezza Optical is the best!! P. Ewing Foley, Alabama

The Dr I have no complaints with but the guys ordering glasses from complete incompetence for the…read more3rd yr. I've tried to give them many opportunities but I'm done now I will never come back. Tell me I can't buy the same ones I've been buying for yrs. I don't care if it's a new staff member he should not be out selling glasses. He's clueless

These guys have taken care of me for years and I appreciate them very much. They always communicate…read morewell with me, and always come through with a fix if break or damage something. Just good people.

Excellent full service eyecare and eyewear, in a comfortable and convenient location. The staff is…read morewonderful, friendly, and worked closely together to correct my vision. Dr Williams is very knowledgeable and thorough, and personally examined my eyes for the best correction. Mr Peter, performing several cross checks, ensured my corrective lenses would be ordered accurately, and helped me choose comfortable and fashionable frames. I'm so glad my friend recommended Hub City Eyecare!