(Review copied from my facebook review- )…read more I'm currently looking at my computer with the best vision I've ever had. For the last ten years or so, every time I shopped for a new pair of glasses (usually about once a year since my prescription is still changing), it takes a company at least three weeks to get my lenses in. Even then I have to pray that they're right the first time (more often than not, they're way off). I didn't expect anything different when I walked in (Mark, the pink is kinda sketchy, just sayin...) but BOY WAS I WRONG!!!! Three days. They had my glasses in in THREE DAYS. I think I was in fourth grade (I'm out of college now) the last time I had glasses in under a week. Not only were they in (and my 'script correct) but he even took the time to tint the edges to blend in more with the frame, after they were supposed to be closed for the evening! The digital lenses they offer are AWESOME!!!! I'm still working on getting used to them, but the fact that my lenses are about half as thin as my previous pair of "micro-thin" lenses already makes them more manageable. My vision is SUPER CLEAR. I'll probably write a second review once they get my sunglasses in. The lenses came in at the same time as my others, but Mark told me that he didn't like how they turned out. I convinced him to let me try them on just to see, and he was right. They weren't quite right. But the fact that he wasn't even going to show me until they met HIS approval says volumes about the service he provides. He's not going to let anyone leave his store unless they're fully satisfied that their vision is right, or that he's going to do something to make it right. Thank you Mark, and the other staff that helped me. Your turnaround time is beyond amazing, the product (the digital lenses) are better than anything I've had, and I've had glasses my entire life. And you didn't let me walk out the door with glasses that didn't work. Five stars aren't enough. Two thumbs up aren't enough. I hope you guys aren't allergic to chocolate because when you call me to tell me my sunglasses are in you may have an influx of cookies.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

Kim R. provided great customer service!! Recently retired from the Navy, trying to figure out…read morecivilian insurance, and Kim was so very helpful, knowledgeable and patient with all my questions!!! - Rebecca.

So the site says "taking extra sanitization precautions." But the place is pretty gross. Thick…read moredust around the machine where they ask you to put your head. In lieu of medical grade sanitization wipes, hand sanitizing wipes are what are being used to minimally wipe things down. I must say that the tech or whatever her title is did put on gloves prior to touching me. So anyway, if you go on a Saturday, also don't expect full services. It is almost 12 pm and I am still waiting for the dr for my 10:30am appointment. Update: my glasses were made and did not help my vision, so I scheduled a redo. When I got to the appointment, no one was aware that the appointment was a redo and the computers were down so they could not even look up my info to complete the appointment. I was later told that my info was on the office manager's desk, but that info had not been relayed to staff.

I'll give them 3 stars…read more The service was great. Everyone was knowledgeable and professional. However, I keep getting calls wanting me to come in for a yearly follow-up. Now, I know the people calling are just doing their job, However, when I ask you to NOT call and state that my glasses are still working great or that I'm too busy and I'LL get in contact when I need your services, then I expect the calls to stop. Well, they haven't. It got to a point to where I had to block the number.

Honestly I'm very upset and I never leave negative reviews but this business needs to update their…read morebusiness hours online. I can never get through on the phone and everytime I show up when it says they're open no one is there and they are closed. I simply needed to get a print out of my contact prescription and I heard people inside and website and google said they were open but door was locked and no one came to open it. This isn't the first time this has happened so I'm just very upset.

He's very efficient in his office the only problem is that you can't reach him by phone because…read morehe's the only one that accepts Medicaid in the area

Wasn't pleased with this location. I've been coming to visionworks over the past few years in other…read morelocations and never had a problem getting an eye exam. The girl at the counter didn't know how to process my health insurance and had me waiting in the lobby for an hour and a half. She had me calling them then she called them and then called them again. It was super disorganized. I never even got to take the eye exam that I made an appointment for and then she said I could take it for $89 without insurance but with insurance it's $10 so make it make sense. I declined and left the store an hour and a half later. A second star for the very nice staff in the glasses side of the store. They were very professional and competent. They were even confused on why the gal at the eye exam counter couldn't figure out my insurance when they literally had it pulled up with my plan but because the doctors office 'processes things differently' I wasn't able to get the exam at all. I really hate when people waste my time and even if it was a possible website error, they literally had my insurance on file in the glasses side of the store and I feel like she could have billed me after, or accepted the copay of $10 up front.

Dr Starr and her staff of many seem always occupied with helping the general public with their…read moreeyewear needs. I am over the optometrist and into Dr. Starr's chair! Highly Recommend. Speak to Zach about your prescription readers.

UPDATED REVIEW!! Third time is NOT the charm, as they say. Today (Nov. 13, 2025) I got back into…read moretown and drove over to the Fairfield & Lillian Highway location, after receiving a phone call on Nov. 5th from the optical shop manager. I had ordered a pair of prescription Ray-Ban sunglassses on Oct. 20th and they were supposed to arrive two weeks later (Nov. 3rd) for an epic road trip to the desert southwest. They did not arrive, so I had to drive 2,500 miles without sunglasses. On Wednesday (Nov. 5th) they called and advised that my glasses were ready for pickup. I returned today, but they could not find them. Turns out, they forgot to tint them! WHO BUYS UNTINTED RAY-BANS? So they had to send them back to the lab. Every single pair of glasses I've ordered through Terrezza have been wrong! On one occasion, an optical staff member forgot to include the prism, a critical oversight when that's part of the prescription! Every other time, it been a screw-up by the lab, also owned by Dr. Gene Terrezza. Several weeks ago, I took my wife to pick up her new RX glasses...guess what? No prism on her new lenses either! I CAN NO LONGER RECOMMEND THIS BUSINESS! Take your business to a place that values Quality Control (QC), because Gene Terrezza obviously has lost sight of that valuable commodity.

Came in from out of town with crooked glasses from a little tennis incident and they took care of…read moreme as if I had purchased my glasses there. Left with a nee cloth, straight glasses at no charge. Thanks to Mandy for het help ! Next time I'm around I will surely go back to look at their amazing selection !

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!

Things have gone from bad to worse in the continuing saga at Tegenkamp…read more Went to pickup my lenses that were ready, but... lenses weren't ready. They tell me that they had sent their lab tech home early for the day. Really? Why? Who sends their employees home early when you are still open for business. They tell me it's not a problem... we will have someone here in 30 minutes to cut your lenses for you. An hour & 15 minutes later, the owner (Mark) finally arrives to cut the lenses. He was late because he was getting his car washed. Overall, it was just a frustrating experience at Tegenkamp. I haven't really disclosed all of the details here that made it so upsetting, but I felt lied to, had my time wasted, and overall just left very annoyed.

If you want to wait 10 days to 2 weeks for your glasses because they don't have your lens in stock,…read moreget a used ziplock as your glass case because a glasses store is fresh out, then find a month later that they screwed up and your daughter has been wearing the wrong prescription, then this is the place for you! We originally went here for prescription glasses for my wife and daughter and they didn't have their lens in stock. When my wife went to pick up here glasses, there was a customer there who was complaining to the manager that they screwed up the Rx on his glasses. They then told her that they were all out of glasses cases so she would have to come back in a week or so. When we went back to tell them my daughter's Rx on her glasses were wrong, they offered to recut a lens for her for free, but of course, it would take up to 2 weeks. When we called them about my son's new prescription, they said it would take 2 weeks because they didn't have his lens in stock. That's 4 for 4 people. So we took his to Lenscrafters and had his glasses made in about an hour. Oh, and they told my wife today that they still don't have glasses cases in stock. Seriously, how is this place in business?