Recently new to the area. Over the phone when I called to make an appt as a new pt, so helpful and…read morekind. The ladies that work there are great and the Doctor also great! When I went in for my visit they were efficient, got me in, did my exams. Really helped me pick the best frames for my face. I'm very happy I chose them as my new Vision center. They made me feel welcome and I loved the energy I got there!

After moving to Florida about a year ago, I have now had two eye checkups with Dr. Stein. Both he…read moreand his staff have provided me with exceptional and professional service. Even though the retina in my left eye is slowly deteriorating, Dr. Stein has brought my vision to the maximum level possible with my condition. I highly recommend the Pensacola Vision Center.

The staff and Doctor were professional and extremely helpful. Thank you for making my time today…read moreworthwhile.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

The doctor kept pushing for me to consider plastic surgery to lift my eye lids even though I was…read morethere for an eye exam related to another medical condition. The whole appointment felt rushed when I was not left sitting in the waiting room or the exam room.

Long wait in exam room. Rushed exam. Fully dilated after I was told I would probably not be dilated…read moreand did not have ride home arrangements (driving while dilated is NOT a good idea). Last appointment they called day before to confirm appointment, and I realized I had a last-minute conflict so I told the scheduler to cancel the appointment (did NOT confirm). Was charged no show fee anyway. Called, had the no show waived, two weeks later get a overfue bill for same no show fee. Called, second time seems to have worked maybe because I asked for names and confirmation in writing (email). Too much hassle. Finding another clinic.

If they would honor the pricing they have online , this place wouldn't be bad at all. Eye exam was…read moreupfront pricing & speedy. The staff was nice as well. They just need to stop the false advertising.

I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

So the site says "taking extra sanitization precautions." But the place is pretty gross. Thick…read moredust around the machine where they ask you to put your head. In lieu of medical grade sanitization wipes, hand sanitizing wipes are what are being used to minimally wipe things down. I must say that the tech or whatever her title is did put on gloves prior to touching me. So anyway, if you go on a Saturday, also don't expect full services. It is almost 12 pm and I am still waiting for the dr for my 10:30am appointment. Update: my glasses were made and did not help my vision, so I scheduled a redo. When I got to the appointment, no one was aware that the appointment was a redo and the computers were down so they could not even look up my info to complete the appointment. I was later told that my info was on the office manager's desk, but that info had not been relayed to staff.

I'll give them 3 stars…read more The service was great. Everyone was knowledgeable and professional. However, I keep getting calls wanting me to come in for a yearly follow-up. Now, I know the people calling are just doing their job, However, when I ask you to NOT call and state that my glasses are still working great or that I'm too busy and I'LL get in contact when I need your services, then I expect the calls to stop. Well, they haven't. It got to a point to where I had to block the number.

I have been waiting a month now for my new glasses. When I call they tell me that the lab is having…read moreproblems. What kind of store that sells glasses cannot deliver them in a month? I asked them to credit my card but they would not do it because they said that they have to call the lab. The prescription for my glasses came from the associated Center for Sight. I feel like I am just getting the runaround. For a thousand dollar pair of glasses I certainly expected more. I could never recommend this establishment.

Went to the Gulf Breeze office. I'm 4 weeks out from my second vaccine and didn't wear a mask for…read moremy eye exam last week. I was in the office for 2 hours and not one person had a problem with my not wearing a mask. I went in today to pick out glasses with not a single other person in the lobby and the lady waiting on me asked me to put on a mask. I told her I had been vaccinated and she said she had, as well, but said they wanted to set a good example for others. Not a SINGLE other person in the place. I left and won't do business with them. If they have no common sense I don't need to patronize their establishment.

West Florida Optometry has a kind, trained staff who provide quality care. The office is always…read morewilling to answer questions and makes customer service a top priority

I miss Dr Andrews. Wish they had a better selection of frames. Had to start using another…read moreoptometrist. Oh well, change is inevitable.

I had a wonderful experience at the location down town on Palafox. I have dragged my feet for an…read moreentire year. We walked in we were immediately welcomed into the store. Jessi if it weren't for you being so helpful finding a beautiful pair of glasses & not to mention the great value. A great price for what all I had done to my lenses. My new glasses will be in soon, I can't wait. Ask for Jessi @ Terrezza Optical Palafox.

My visit started off fine, and the new girl on staff initially made an honest mistake with my…read moreinsurance--no big deal. However, what really left me uncomfortable was watching the manager publicly reprimand two other staff members for the error instead of addressing it with the person who made it. I'd prefer a more supportive and professional approach behind the scenes. I hope this feedback helps improve the customer experience for others.