What went well? Everything! I'm not great about keeping up with prescription and haven't replaced…read moremy glasses in some time. I was an early morning walk in - wait time was just long enough for me to fill out my paperwork. Everyone was extremely friendly and it was so smooth. If you're older: the machine that helps determine your prescription is waaaay easier than it used to be - I felt like I went to a wizard! And when it came time to select some glasses (frames and options) the young woman working the counter asked a few questions and literally walked me to the pair I ended up getting - first try, I don't even need to see any others. These guys are legit. For as long as I live in Pensacola I will be exclusively using them. Can't recommend enough for my old folks who haven't enjoyed previous optometrist appointments. 10/10 will be back

Thank you opti-club for one figuring out I had two VSP insurances that I wasn't aware of…read more And thanks for your patience with my teens that don't want to wear glasses! Also picked up my new glasses today and l love them

Recently new to the area. Over the phone when I called to make an appt as a new pt, so helpful and…read morekind. The ladies that work there are great and the Doctor also great! When I went in for my visit they were efficient, got me in, did my exams. Really helped me pick the best frames for my face. I'm very happy I chose them as my new Vision center. They made me feel welcome and I loved the energy I got there!

After moving to Florida about a year ago, I have now had two eye checkups with Dr. Stein. Both he…read moreand his staff have provided me with exceptional and professional service. Even though the retina in my left eye is slowly deteriorating, Dr. Stein has brought my vision to the maximum level possible with my condition. I highly recommend the Pensacola Vision Center.

(Review copied from my facebook review- )…read more I'm currently looking at my computer with the best vision I've ever had. For the last ten years or so, every time I shopped for a new pair of glasses (usually about once a year since my prescription is still changing), it takes a company at least three weeks to get my lenses in. Even then I have to pray that they're right the first time (more often than not, they're way off). I didn't expect anything different when I walked in (Mark, the pink is kinda sketchy, just sayin...) but BOY WAS I WRONG!!!! Three days. They had my glasses in in THREE DAYS. I think I was in fourth grade (I'm out of college now) the last time I had glasses in under a week. Not only were they in (and my 'script correct) but he even took the time to tint the edges to blend in more with the frame, after they were supposed to be closed for the evening! The digital lenses they offer are AWESOME!!!! I'm still working on getting used to them, but the fact that my lenses are about half as thin as my previous pair of "micro-thin" lenses already makes them more manageable. My vision is SUPER CLEAR. I'll probably write a second review once they get my sunglasses in. The lenses came in at the same time as my others, but Mark told me that he didn't like how they turned out. I convinced him to let me try them on just to see, and he was right. They weren't quite right. But the fact that he wasn't even going to show me until they met HIS approval says volumes about the service he provides. He's not going to let anyone leave his store unless they're fully satisfied that their vision is right, or that he's going to do something to make it right. Thank you Mark, and the other staff that helped me. Your turnaround time is beyond amazing, the product (the digital lenses) are better than anything I've had, and I've had glasses my entire life. And you didn't let me walk out the door with glasses that didn't work. Five stars aren't enough. Two thumbs up aren't enough. I hope you guys aren't allergic to chocolate because when you call me to tell me my sunglasses are in you may have an influx of cookies.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

Long wait in exam room. Rushed exam. Fully dilated after I was told I would probably not be dilated…read moreand did not have ride home arrangements (driving while dilated is NOT a good idea). Last appointment they called day before to confirm appointment, and I realized I had a last-minute conflict so I told the scheduler to cancel the appointment (did NOT confirm). Was charged no show fee anyway. Called, had the no show waived, two weeks later get a overfue bill for same no show fee. Called, second time seems to have worked maybe because I asked for names and confirmation in writing (email). Too much hassle. Finding another clinic.

Dr. Falls rushes through the eye exam and makes errors…read more Glasses and contact lenses then reflect even more errors. This office does not care about the patients. I have never had so many mistakes made with an optometrist in my entire life. They have still not corrected their mistakes or refunded my money. Wish I would have read these reviews first. Do not waste your time or money at the Pace office.

I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

Amazing business! Went in for the first time with crooked sunglasses, Lori repaired them in less…read morethan 5 minutes. I'll be back for all my eyeglass needs!

So the site says "taking extra sanitization precautions." But the place is pretty gross. Thick…read moredust around the machine where they ask you to put your head. In lieu of medical grade sanitization wipes, hand sanitizing wipes are what are being used to minimally wipe things down. I must say that the tech or whatever her title is did put on gloves prior to touching me. So anyway, if you go on a Saturday, also don't expect full services. It is almost 12 pm and I am still waiting for the dr for my 10:30am appointment. Update: my glasses were made and did not help my vision, so I scheduled a redo. When I got to the appointment, no one was aware that the appointment was a redo and the computers were down so they could not even look up my info to complete the appointment. I was later told that my info was on the office manager's desk, but that info had not been relayed to staff.

I'll give them 3 stars…read more The service was great. Everyone was knowledgeable and professional. However, I keep getting calls wanting me to come in for a yearly follow-up. Now, I know the people calling are just doing their job, However, when I ask you to NOT call and state that my glasses are still working great or that I'm too busy and I'LL get in contact when I need your services, then I expect the calls to stop. Well, they haven't. It got to a point to where I had to block the number.

I have been waiting a month now for my new glasses. When I call they tell me that the lab is having…read moreproblems. What kind of store that sells glasses cannot deliver them in a month? I asked them to credit my card but they would not do it because they said that they have to call the lab. The prescription for my glasses came from the associated Center for Sight. I feel like I am just getting the runaround. For a thousand dollar pair of glasses I certainly expected more. I could never recommend this establishment.

Went to the Gulf Breeze office. I'm 4 weeks out from my second vaccine and didn't wear a mask for…read moremy eye exam last week. I was in the office for 2 hours and not one person had a problem with my not wearing a mask. I went in today to pick out glasses with not a single other person in the lobby and the lady waiting on me asked me to put on a mask. I told her I had been vaccinated and she said she had, as well, but said they wanted to set a good example for others. Not a SINGLE other person in the place. I left and won't do business with them. If they have no common sense I don't need to patronize their establishment.

I miss Dr Andrews. Wish they had a better selection of frames. Had to start using another…read moreoptometrist. Oh well, change is inevitable.

I was very happy with my exam from Dr. Andrews, It was definitely the best eye exam I've ever had…read more The office staff was extremely polite and professional. Wait time was right on with the scheduled appointment time. After the initial exam I met with a member of the staff to go over and pick out new glasses, that employee was awesome at fitting me with just the perfect ones. A big thank you to Dr. Andrews and his staff. I will be back!

I had a wonderful experience at the location down town on Palafox. I have dragged my feet for an…read moreentire year. We walked in we were immediately welcomed into the store. Jessi if it weren't for you being so helpful finding a beautiful pair of glasses & not to mention the great value. A great price for what all I had done to my lenses. My new glasses will be in soon, I can't wait. Ask for Jessi @ Terrezza Optical Palafox.

Just moved to this office and started seeing Dr Sahawneh & he is fantastic thank you!read more

Gulf Coast Vision has a friendly and helpful staff. The team is very knowledgeable in the business…read more I have been going here for 5+ years. I highly recommend them and give them a try.

Thank you Jamie for staying late to the care of our family of three. You were very patient as we…read morenavigated sunglasses, glasses and finally replacement lenses for my son. Our family has been going here for about 25 years.