I'll give them 3 stars…read more The service was great. Everyone was knowledgeable and professional. However, I keep getting calls wanting me to come in for a yearly follow-up. Now, I know the people calling are just doing their job, However, when I ask you to NOT call and state that my glasses are still working great or that I'm too busy and I'LL get in contact when I need your services, then I expect the calls to stop. Well, they haven't. It got to a point to where I had to block the number.

So the site says "taking extra sanitization precautions." But the place is pretty gross. Thick…read moredust around the machine where they ask you to put your head. In lieu of medical grade sanitization wipes, hand sanitizing wipes are what are being used to minimally wipe things down. I must say that the tech or whatever her title is did put on gloves prior to touching me. So anyway, if you go on a Saturday, also don't expect full services. It is almost 12 pm and I am still waiting for the dr for my 10:30am appointment. Update: my glasses were made and did not help my vision, so I scheduled a redo. When I got to the appointment, no one was aware that the appointment was a redo and the computers were down so they could not even look up my info to complete the appointment. I was later told that my info was on the office manager's desk, but that info had not been relayed to staff.

I have tried almost every eyeglass store between Destin and Pensacola, Opti-club has by far the…read morelargest selection! I picked out a Swarovski and a Tiffany pair. These frames are not cheap and the lenses are even more expensive so to say that I was disappointed when I picked up my glasses and the Tiffany pair broke as soon as I put them on, I was heartbroken. My daughter's wedding was in a few days in England and opti club actually offered to overnight the glasses to England for me. I declined the offer because I know how mail can get lost especially going overseas. When I came back a week later, my glasses were ready and I again drove to Pensacola to pick up my Tiffany glasses. I wore them two days, and they broke again in the same spot that they broke originally at opti club! I was devastated! Opti club ordered new Tiffany frames and the glasses are great. I didn't like the fact that I had to make 3 round trip visits to Pensacola (I live an hour away) but the ladies were so nice and the fact they offered to overnight them to England speaks volumes. Also, opti club gives a full year warranty on their glasses not 30 days like everyone else!

Came here for glasses and very pleased. Great selection, wide range of prices on frames (budget…read morefriendly up to prestige brands), friendly, knowledgeable. Shout out to Mollie and Robbin! Mollie helped with my glasses selection and was very friendly and helpful. And Robbin went above and beyond- glasses and progressive lenses are a challenge for me due to unique eye issues/history- my best glasses experience in my 65 years- Robbin knew exactly what to do. I will be recommending them to friends and family who wear glasses.

The staff and Doctor were professional and extremely helpful. Thank you for making my time today…read moreworthwhile.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

Great experience during both visits. John assisted me during my first visit. Before my visit I…read morechose 4 different options from the website. John helped me select the best pair of glasses for my face shape/size. John also compared sales/discounts for the best price. I returned a week later to pick up my glasses and Daniel was extremely helpful with adjustments. He also reminded me of free services that are included with my purchase. This was my first pair of prescription glasses. John and Daniel made the experience pleasant and easy. Thank you.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!

Dr. Harbour and his staff have been absolutely wonderful to us during my husband's time of needing…read morea Very Professional & Caring Ophthalmologist, including finding us a surgeon who could perform almost immediately a biopsy needed to determine if my husband had the rare eye problem he suspected. Sometimes you may wait for a while, but sometimes Professional service is worth the wait. Susan & Bob Dubay Pace, FL

The doctor kept pushing for me to consider plastic surgery to lift my eye lids even though I was…read morethere for an eye exam related to another medical condition. The whole appointment felt rushed when I was not left sitting in the waiting room or the exam room.

Recently new to the area. Over the phone when I called to make an appt as a new pt, so helpful and…read morekind. The ladies that work there are great and the Doctor also great! When I went in for my visit they were efficient, got me in, did my exams. Really helped me pick the best frames for my face. I'm very happy I chose them as my new Vision center. They made me feel welcome and I loved the energy I got there!

After moving to Florida about a year ago, I have now had two eye checkups with Dr. Stein. Both he…read moreand his staff have provided me with exceptional and professional service. Even though the retina in my left eye is slowly deteriorating, Dr. Stein has brought my vision to the maximum level possible with my condition. I highly recommend the Pensacola Vision Center.

If they would honor the pricing they have online , this place wouldn't be bad at all. Eye exam was…read moreupfront pricing & speedy. The staff was nice as well. They just need to stop the false advertising.

I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

Dr. Porch is the bomb. He is personable and all of his staff are angels. After my nightmare at the…read moreHwy. 29 location, I had to post a review of how good he is. Even though I moved, I will drive back to see him. He took care of my husband and I and treated us very well. Great doctor and staff. They have a great variety of eyeglasses and huge selection of contacts. I never leave without a ton of free samples and a good experience.

RACIST STAFF!!! (Excluding Vickie)…read more This review is regarding my experience at Visionworks, 5100 N. 9th Ave., Suite 8101, Pensacola, FL 32504. After three separate visits to this location, I believe I witnessed and personally experienced a disturbing pattern of racial discrimination in the way customers are treated. I want to specifically exclude Vickie from this review, because my concerns are not about her. My experiences with Rachel Andrews and Tracy Schultz were particularly concerning. During my transaction, Rachel Andrews added items/additional charges that I did not request. I discovered them only after questioning why I was being charged more than expected. Customers should not have to discover unrequested additions by questioning their bill after the fact. My experiences with Tracy Schultz were even more troubling. On multiple visits, I personally witnessed her walk past Black customers to assist white customers. When I approached her with very basic questions regarding pricing and refunds, she would not answer them and instead had a Black employee assist me. I was later advised that Tracy could have answered those questions herself, which left me completely confused as to why I was transferred to another employee in the first place. I witnessed this type of behavior on three separate visits. When I returned to complete an exchange, Tracy saw me enter the store and immediately walked away. Instead of acknowledging or assisting me, she went to the mirror and began fixing/fluffing her hair. Once again, another employee was left to assist me. Taken together, these experiences gave me the strong impression that Black customers were being directed to Black employees while white customers received Tracy's attention and assistance. I found the pattern insulting, discriminatory, and completely unacceptable. I do not make an accusation of racial discrimination lightly. I am describing what I personally experienced and witnessed repeatedly at this location. Visionworks management needs to take these concerns seriously and review the conduct and customer interactions occurring at this store. Based on my experience, I strongly caution African-American customers about visiting this Visionworks location for glasses or optical services. No customer should ever be made to feel that the color of their skin determines whether an employee is willing to acknowledge them, answer a basic question, or provide them with service. Again, this review does NOT apply to Vickie.

Wasn't pleased with this location. I've been coming to visionworks over the past few years in other…read morelocations and never had a problem getting an eye exam. The girl at the counter didn't know how to process my health insurance and had me waiting in the lobby for an hour and a half. She had me calling them then she called them and then called them again. It was super disorganized. I never even got to take the eye exam that I made an appointment for and then she said I could take it for $89 without insurance but with insurance it's $10 so make it make sense. I declined and left the store an hour and a half later. A second star for the very nice staff in the glasses side of the store. They were very professional and competent. They were even confused on why the gal at the eye exam counter couldn't figure out my insurance when they literally had it pulled up with my plan but because the doctors office 'processes things differently' I wasn't able to get the exam at all. I really hate when people waste my time and even if it was a possible website error, they literally had my insurance on file in the glasses side of the store and I feel like she could have billed me after, or accepted the copay of $10 up front.