So the site says "taking extra sanitization precautions." But the place is pretty gross. Thick…read moredust around the machine where they ask you to put your head. In lieu of medical grade sanitization wipes, hand sanitizing wipes are what are being used to minimally wipe things down. I must say that the tech or whatever her title is did put on gloves prior to touching me. So anyway, if you go on a Saturday, also don't expect full services. It is almost 12 pm and I am still waiting for the dr for my 10:30am appointment. Update: my glasses were made and did not help my vision, so I scheduled a redo. When I got to the appointment, no one was aware that the appointment was a redo and the computers were down so they could not even look up my info to complete the appointment. I was later told that my info was on the office manager's desk, but that info had not been relayed to staff.

I'll give them 3 stars…read more The service was great. Everyone was knowledgeable and professional. However, I keep getting calls wanting me to come in for a yearly follow-up. Now, I know the people calling are just doing their job, However, when I ask you to NOT call and state that my glasses are still working great or that I'm too busy and I'LL get in contact when I need your services, then I expect the calls to stop. Well, they haven't. It got to a point to where I had to block the number.

What went well? Everything! I'm not great about keeping up with prescription and haven't replaced…read moremy glasses in some time. I was an early morning walk in - wait time was just long enough for me to fill out my paperwork. Everyone was extremely friendly and it was so smooth. If you're older: the machine that helps determine your prescription is waaaay easier than it used to be - I felt like I went to a wizard! And when it came time to select some glasses (frames and options) the young woman working the counter asked a few questions and literally walked me to the pair I ended up getting - first try, I don't even need to see any others. These guys are legit. For as long as I live in Pensacola I will be exclusively using them. Can't recommend enough for my old folks who haven't enjoyed previous optometrist appointments. 10/10 will be back

Thank you opti-club for one figuring out I had two VSP insurances that I wasn't aware of…read more And thanks for your patience with my teens that don't want to wear glasses! Also picked up my new glasses today and l love them

(Review copied from my facebook review- )…read more I'm currently looking at my computer with the best vision I've ever had. For the last ten years or so, every time I shopped for a new pair of glasses (usually about once a year since my prescription is still changing), it takes a company at least three weeks to get my lenses in. Even then I have to pray that they're right the first time (more often than not, they're way off). I didn't expect anything different when I walked in (Mark, the pink is kinda sketchy, just sayin...) but BOY WAS I WRONG!!!! Three days. They had my glasses in in THREE DAYS. I think I was in fourth grade (I'm out of college now) the last time I had glasses in under a week. Not only were they in (and my 'script correct) but he even took the time to tint the edges to blend in more with the frame, after they were supposed to be closed for the evening! The digital lenses they offer are AWESOME!!!! I'm still working on getting used to them, but the fact that my lenses are about half as thin as my previous pair of "micro-thin" lenses already makes them more manageable. My vision is SUPER CLEAR. I'll probably write a second review once they get my sunglasses in. The lenses came in at the same time as my others, but Mark told me that he didn't like how they turned out. I convinced him to let me try them on just to see, and he was right. They weren't quite right. But the fact that he wasn't even going to show me until they met HIS approval says volumes about the service he provides. He's not going to let anyone leave his store unless they're fully satisfied that their vision is right, or that he's going to do something to make it right. Thank you Mark, and the other staff that helped me. Your turnaround time is beyond amazing, the product (the digital lenses) are better than anything I've had, and I've had glasses my entire life. And you didn't let me walk out the door with glasses that didn't work. Five stars aren't enough. Two thumbs up aren't enough. I hope you guys aren't allergic to chocolate because when you call me to tell me my sunglasses are in you may have an influx of cookies.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

Kim R. provided great customer service!! Recently retired from the Navy, trying to figure out…read morecivilian insurance, and Kim was so very helpful, knowledgeable and patient with all my questions!!! - Rebecca.

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!

Long wait in exam room. Rushed exam. Fully dilated after I was told I would probably not be dilated…read moreand did not have ride home arrangements (driving while dilated is NOT a good idea). Last appointment they called day before to confirm appointment, and I realized I had a last-minute conflict so I told the scheduler to cancel the appointment (did NOT confirm). Was charged no show fee anyway. Called, had the no show waived, two weeks later get a overfue bill for same no show fee. Called, second time seems to have worked maybe because I asked for names and confirmation in writing (email). Too much hassle. Finding another clinic.

The doctor was very rude, would not answer my questions about Cataract surgery (Dr. Fletcher). He…read moretold me to 'google it'. He cut me off when I tried to answer his questions, and literally walked away from me when I said "So, you're not going to answer my questions?". They sent me out with my eyes fully dialated.

Recently new to the area. Over the phone when I called to make an appt as a new pt, so helpful and…read morekind. The ladies that work there are great and the Doctor also great! When I went in for my visit they were efficient, got me in, did my exams. Really helped me pick the best frames for my face. I'm very happy I chose them as my new Vision center. They made me feel welcome and I loved the energy I got there!

After moving to Florida about a year ago, I have now had two eye checkups with Dr. Stein. Both he…read moreand his staff have provided me with exceptional and professional service. Even though the retina in my left eye is slowly deteriorating, Dr. Stein has brought my vision to the maximum level possible with my condition. I highly recommend the Pensacola Vision Center.

Dr. Porch is the bomb. He is personable and all of his staff are angels. After my nightmare at the…read moreHwy. 29 location, I had to post a review of how good he is. Even though I moved, I will drive back to see him. He took care of my husband and I and treated us very well. Great doctor and staff. They have a great variety of eyeglasses and huge selection of contacts. I never leave without a ton of free samples and a good experience.

Wasn't pleased with this location. I've been coming to visionworks over the past few years in other…read morelocations and never had a problem getting an eye exam. The girl at the counter didn't know how to process my health insurance and had me waiting in the lobby for an hour and a half. She had me calling them then she called them and then called them again. It was super disorganized. I never even got to take the eye exam that I made an appointment for and then she said I could take it for $89 without insurance but with insurance it's $10 so make it make sense. I declined and left the store an hour and a half later. A second star for the very nice staff in the glasses side of the store. They were very professional and competent. They were even confused on why the gal at the eye exam counter couldn't figure out my insurance when they literally had it pulled up with my plan but because the doctors office 'processes things differently' I wasn't able to get the exam at all. I really hate when people waste my time and even if it was a possible website error, they literally had my insurance on file in the glasses side of the store and I feel like she could have billed me after, or accepted the copay of $10 up front.

Dr Starr and her staff of many seem always occupied with helping the general public with their…read moreeyewear needs. I am over the optometrist and into Dr. Starr's chair! Highly Recommend. Speak to Zach about your prescription readers.

Wow! That was the first thing Dr. Concool said when he saw my chart. I couldn't see him at the time…read morebecause I didn't have my contacts in. Truth be told, without my contacts I couldn't see past the end of my nose. Literally, I was that blind. Referred to Dr. Concool and his amazing staff at Panhandle Vision for cataract removal, I expected improvement but I got a miracle instead. After cataract surgery and lens inserts in both eyes, "Wow!" Is what I heard from the good doctor again! My vision is now 20/15! I have NEVER been able to see this well! Not even with corrective lenses! But Panhandle Vision is more! The entire staff is dedicated, caring and compassionate! I highly HIGHLY recommend them!

From the owner: Dr. Concool and his team at Panhandle Laser Vision Institute are committed to giving you your best…read morevision possible. We provide expert care and state-of-the-art eye care procedures for LASIK, cataracts and dry eyes.