I spent a long time picking out glasses and taking photographs to decide…read more I have insurance, they looked it up in the computer, I selected my frames, they allegedly set them aside for me. And then they didn't have the information they needed, they didn't keep track of the glasses that they allegedly set aside for me, they didn't write any of the information down for me, I took photographs of even the earpieces with all the numbers on it but they did not take my measurements!!! What!!!!???? What!? I live over two hours away and told them I didn't want to come back in except to pick them up! If they needed more information, I measurement they should've taken it while I was there! They would never return my phone calls. The only way you can get through to a person is to call Premier switchboard and get transferred in because they don't accept outside calls. The best I could do is to get transferred to the answering machine which they do not reply to. The cashier did not have the fax number to fax in the prescription, said emails are not approved. She could not get the fax number for me anywhere or anytime. So I asked to be transferred to the Ophthalmologist and they had the wrong fax number. My eye doctor office had mercy on me and had to call to get the fax number and fax it in themselves! It can't be found anywhere online. Useless! Premier is Ridiculous! Horrible customer service! Not trust worthy and lazy! Doesn't pay attention to details. I couldn't get through to anybody who would take any responsibility it was a total nightmare I give up! I'm NOT working with them again. Good luck!

LeAnn in the eye glasses department was so kind and patient with my mom. I appreciated her help in…read morefinding my mom a perfect pair of glasses. Mom really loves her old glasses and hasn't had a change in a few years due to covid. also, Dr. Jackson and his staff are always great

The folks here were all really friendly and helpful. Due to the COVID-19 pandemic, masks are…read morerequired for entry, and a staff member must take your temperature and ask a series of questions from a questionnaire. Easy peasy. They have a great selection of eyeglass frames and sunglass frames, and the range of cost is nice. I was able to find a really cute frame that insurance covered the cost of as well as my insurance covering an upgraded lens. A couple things I loved about this clinic is they don't perform traumatic tests I've had in the past. There was no need for them to dilate my pupils at this time. They didn't blow the puff of air in my eyes. They didn't put a drop in each eye and bounce a tool off my eyeball to test the pressure. I did, however, get the iWellness retina scan for $39, and that was nice. Dr. King was very thorough and kind, and I'm looking forward to getting my new glasses in a few weeks!

I see Dr L. Slade, she is wonderful. She is the reason I use Southern Eye, there is a need to up…read morethe Customer service at this office. I have mentioned it to Dr Slade on my last visit. The Optical department is in need of technical people that can fix simple problems with glasses. They do not know this. I always brought expensive glasses that always broke about 1.5 years and there was no one to fix. Getting another expensive pair was only solution, not good service. I'm not doing that again. Personal information at front desk could be handled better. Its not for everyone ears that is in the office. There is no manager there at all. Not good at all. I hope it will get fixed someday.

Drs good, customer service is awful . Drs good, customer service is awful…read more Drs good, customer service is awful

Going here for years excellent . Love Dr Wilson Patient,…read morekind listens too you . Great eye Dr

My doctor knows what she is doing. The wait time can be long. Very helpful with prescriptions. I…read morejust wish they had an office closer to Midtowm.

Mobile, Al I started not to go here due to past horrible…read moreexperiences with insurance and customer service. The last time I went years ago the employee argued with me that I had a copay I had NEVER had a copay and only had paid the difference from what my insurance covered for a contact exam to the price that Eyglass World charges. I called my insurance company in office and they confirmed there was no copay. I also read another review with the same experience and insurance! Fast forward to late March 2026 I decided to try them agaun since this person and that doctor at the time is no longer there and chose to pay out of pocket amd file my own claim which they dont take my insurance anymore anyway. Great, because I have filed before with no problem. I received a contact lenses exam with eye and contact lens rx for $135, but they coded it as a contact lens fit to my insurance as a follow up. The pressure in my eyes were also up. So, instead of the doctor discussing any additional charges when I go to pay for my exam they have charged me $15 for rewetting drops I could purchase from Walmart much cheaper. Wellness therapy $35 for drops given for the increased eye pressure instead of discussing it with me and recommending I see an ophthalmologist and follow up because I have INSURANCE that covers this. I paid a total of $185 for going in for a contact exam that I expect to receive the portion for the contact lens exam back from insurance because I pay for insurance for this coverage. I go in today and speak to Becky to ask for another itemized receipt. The same code as when I went in is on the form. So, I explain to her that it is coded as a contact lens fit, but I had an exam. She says she can't change it and that's how the doctor has it set up in the system. She was nasty and extremely unpleasant today just as she was the day I went in for the exam. She is unprofessional and does not have any customer service skills. Sour face and unwelcoming. I walk out to call my insurance and speak with my insurance and she explains that the code listed is a code for a FOLLOW UP and not an exam. I walked back in and spoke to them again telling them that the code that was listed is incorrect. I then ask for corporate's number and she says "she wants corporate number. She wants us to change the code on her receipt." WHO IS SHE?!?! For a professional and her to refer to me as she like she was very dismissive. I have a name!!!!! I will return tomorrow when the doctor who performed my exam is there and I expect for him to update or provide the correct information acceptable to my insurance for my reimbursement. The provider has been paid his money so there should not be a problem to provide what I need to get mine. I am at least pleased with my rx. However, I know this means absolutely nothing to any of you, but no I won't spend my money here nor will I recommend anyone else. It does hurt the business. Peole read reviews and listen to word of mouth and experiences. They upsale and charge you for things you don't need. They are receivers and thieves!!!!!! I know a little but more hands on with this establishment than I stated in this review. Customer service matters when visiting any establishment and for me it makes a difference and is included in a decision to return. It's sad because again I am pleased with my rx, but due to Becky and her lack of kindness, courteous, unpleasant, unprofessional, rude, distasteful manner I wouldn't want to return. I did go in today 4/15 and instead of dealing with her I decided to ask for a manager I explained to him the issue and he came back shortly with the correct receipt and code. Corey McDonald was pleasant, welcoming, professional and kind. I appreciate his manners and professionalism as well as the ability to assist me.

My Optometrist Ann Jacques was very patient with me even though I wasn't happy about full time…read moreglasses. Staff was very friendly and helpful too.

Ok I don't usually drive over the bridge but I wanted high end designer eyeglasses…read more It was worth the drive! The salespeople were sooo nice and helpful they went above and beyond! I found the perfect pair of prescription glasses that are beautiful and I can't wait to pick them up. Gucci! They have all the good brands: Prada, Gucci, Versace, Tory Burch, and more!! The women who work there all helped me pick out the perfect pair I'm super happy!

They falsely advertised and have fraudulent billing practices. They charged more than I was told…read morethey would which was $29 for a special eye exam. I only wanted an exam for glasses but they have a mandatory special exam $29.00 that is not covered by insurance. I left paying $84. I had the same exact exam without the special exam at another Lens Crafters in 2024 and while they offered the special exam, it was not required. They also charged for what they called a medical diagnosis. The doctor never looked in my eyes for dry eye or anything else, nor did she prescribe anything. Her diagnosis was solely based on what I told her not what she found herself. Also, she stopped the exam and was talking to me. Thinking the exam was over, I lightly touched and moved the machine back ever so gently. You'd think I broke something the way she yelled at me. I'm guessing I was charged more because I touched her machine. I've never been treated so poorly, both by the doctor and the person checking out, after I started questioning her about the charges and comparing them to an eye exam at the Airport Blvd. location last year. I would have gone back to that location who's doctor was wonderful however they no longer do eye exams.

I had a blood mole under my eye and on the bottom led, and Dr Vick removed it quickly and…read morepainlessly. Super great doctor at Premiere Medical! 100% RECOMMENDED

Dr. Vick really cares about me, and helped me understand what I needed and exactly what to expect…read moreafter surgery. I am so glad that my family could join me for the pre-surgery office visit so they knew exactly what to expect because the surgery day was so pleasantly efficient.

She has the most Excellent, friendly amazing staff. They very polite, intelligent, and…read moreprofessional. Mrs. Small I love her, she always talks to her patients and makes you feel welcome. The environment is also nice and clean and you always welcome with a Good Morning following with a smile.