I loved being able to schedule appointments online instead of calling, even though we were new patients. Everyone we encountered at my daughter's eye exam was friendly, especially the one who treated her so gently when she started crying while getting her pupils dilated. Dr. Alic was wonderful and kind. They were patient with her while she tried on several frames and made her selection. I will be moving our entire family over to this practice now. read more

Southern Eye Group - Optometrists Near Me - Saraland, Alabama

These people never ever answer the phone it is absolutely ridiculous. I've placed several calls over the past couple days for a simple question and no response even after leaving a voicemail. read more

Incredibly good experiences with Southern Eye group! They helped me get the right prescription for the first time in many years! I am experiencing less headaches and migraines because of this. I called in and spoke with Michelle several times, and she was very informative, knowledgeable, and professional. I now feel like I am in control of my vision, for the first time in many, many years! read more

Having moved from Huntsville we have had to redo everything. My wife saw Dr Wilder first and first try he was able to get her contacts and glasses right. They were very flexible on her contact trials and her glasses came back exactly how she wanted them. Me in the other hand is probably the worse patient one can be. The technician was fantastic. She took her time with me and for that reason all was good. Dr Wilder also understood my concerns. He was conservative on the approach but looks like the first try on my contacts is going to work. They also took my insurance which is a plus. I highly recommend them to anyone. read more

Me and my husband had a wonderful experience here! Dr. Wolkart is great and the staff were very helpful. I could tell that we were valued as patients and did not feel rushed at all. Dr. Wolkart and the assistants were very thorough and i felt listened to. The wait times were good and they got us an appointment within a few days after calling. read more

Dr. Zloty and staff are wonderful. I had a consultation for LASIK thinking I had a prescription too high to get the procedure. Dr. Zloty saw me and eased my concerns. He and his staff explained everything to me and answered all my questions. The surgery was quick and I was briefed about how much discomfort I would experience. I went through the surgery just fine and can see without prescription lenses for the first time in about 30 years. read more

I had an eye exam appt that I was kept waiting almost 2 hrs for only to be told the digital(more accurate)machine was in use by someone else. 1st bad sign. I had the "old" manual exam and got a new rx. I scheduled an 8AM surgeon appt to remove small growth on the outside corner of my left eye. I then ordered 2 new pair of glasses at the collocated eyewear shop, 1 sunglasses single vision, 1 reusing a$700-Rayban frame of mine for progressives. A couple days before my appt the office called and rescheduled me for 1:50 stating something came up. Ok. 2 bd bad sign. I arrived timely and was kept waiting for 2 hrs at their rescheduled appt. I finally get to meet the surgeon and was told I should not have been scheduled that afternoon following 3 other minor procedures as he was now out of surgery kits and I'd have to be rescheduled. Not acceptable and I told him so. I was apologized to and rescheduled the following week for an 8 AM. Here's the kicker-my glasses were ready, they said they were using a new lab. I couldn't see out if either pair!!! Mind you this was all prepaid for to the tune of almost a grand. Apology, said would be corrected and overnighted for the day I'm having to come back again for the eye procedure. I'm hoping the glasses are right this time. I'm giving them another shot at it being as it's a new lab they said they're using. I just canx the rescheduled, rescheduled appt fir the procedure. Bad juju! The bottom line-I don't recommend anyone goes here at all! I should've went to my brothers dr and eyewear place vs a recommendation from someone else. Stay away, far away as obviously they neither value your time or are professional. read more

We have used Southern Eye for about three years. The eye care is first rate. I have glaucoma. My wife has had eye surgery with good results. We highly recommend Three years later we still really like Southern Eye Group. Kudos! read more

Beware! My eyes had become so irritated I booked a appointment with Dr Rowlins. Met with Dr Rowlins, she prescribed a treatment plan requiring prescriptions. This office policies are to send prescriptions to your pharmacy at 12 for am patients and close of business for afternoon patients. I went back to the office and called their business subsidiary, same answer. So if your expectations are to be treated as a patient needing immediate relief, this establishment is not for you. read more

On April 1st, I went in and saw Dr. Kidd to get my eye exam. I noticed while there that the tech - a very nice girl - was doing more than any other tech did; meaning she was tweaking my Rx and everything. She dilated my eyes and had me looking at the screen and all that. I remember telling her that I've never had a tech do so much. Usually, it's the dr that does this part of the exam. Dr. Kidd then came in on the tail end, looked in the back of my eye and then tweaked my bifocal and called a wrap. She handed me my Rx and told me that I could use their eye store connected to the clinic, but they don't take hardly anyone's insurance, (but the clinic DOES take it?) I went in there, informed the lady in the clinic that I have THREE types of insurance and she informed me that she doesn't take any of the three. Since I've had dealings with LensDirect.com, I went through them and sent off my frames the same day. On 4/15, I got my glasses and saw that I couldn't see out of my right eye. I needed to know if it was an error of LensDirect.com or Dr. Kidd. I tried to call Southern Eye Group and was 7th in line. Working from home, I couldn't wait so I went to Costco and asked them to run my new glasses through the machine and see if the Rx was wrong. Of course, that machine is an approximation, but the tech said the Rx seems to be wrong. The eye Dr. at Costco wanted to be triple sure. He then put that Rx into the old bifocals (with those circular lenses that they slide in and out of the glasses) and had me look at a chart. I couldn't see out of my right eye. He then had me tweak a dial (that I later found was the axis) until I could see clearly. Upon doing that, he was able to gather that my Rx I was given was wrong, but to be TRIPLE sure, he gave me another exam and got it perfect. Without telling me, he flipped a switch and I told him, "Whatever you did, I can't see out of my right eye." He then told me, "THAT is the Rx Dr. Kidd gave you. She messed up your axis. You are .25. She gave you 1.25." He apologized on behalf of Southern Eye Group and then explained to me why things like this happen so much. Places like Southern Eye Group have it where drs see about 60 patients a day. (Costco's Dr. sees about 15 a day.) They technology is set up to quickly run through patients and the eye dr comes in on the back end and asks if the patient can see straight and if they can, they let them go. They don't do any deep dives or take more ownership. You're in and out. I then went on to pay for TRIPLE FOCAL, progressive frames with Blue Light Filter and AR *INCLUDED* as the STANDARD for $129!!! AND unlike Southern Eye Group, Costco takes my insurance SO I GOT THEM FOR FREE. (I got a pair of Gucci frames for $200!!!) They even put a rush on my glasses so I could get them faster because as of the date of this review, I've gone 3 weeks w/ no glasses driving around and working from home. On the way home from Costco, I called Southern Eye Group again and again was 7th in line. I waited in line all the way home from Costco off of Government Street to EIGHT MILE, got home, urinated AND had a seat before the phone was answered. I told them the situation and was transferred to a Kelly Kruger. Kelly Kruger referred to herself as the "Practice Admin," but on her voicemail is called the Director of Operations. Originally, she said that she would refund my $84 for the exam I had to pay for AGAIN, but she later took that back after she asked me for documented proof. She then tried to DENY the proof THAT THE DOCTOR GAVE ME and said it doesn't prove I was given the wrong Rx. When I told her that they were legally responsible for giving me the wrong Rx, she didn't deny it, but refused to put in a liability claim so that I may be reimbursed for my troubles due to their eye dr's honest mistake. She went on to say that she isn't going to give me the refund b/c I can just go to LensDirect.com and deny they did their job and get "double money." I told her that wouldn't fly because they could in turn run those lenses through THEIR machine and know they didn't mess up and that money would be put right back on my card. She then kept calling it a "refund" and says she can't give me back money for something I didn't buy from them. (It's not a refund. It's damages.) This has been going on for 3 days now and she's come up w/ a multitude of excuses to justify not escalating my issue to resolution. Now I have to file complaints w/ the state, the BBB, everyone else I can get a hold of AND GET A LAWYER to get back $366. Kelly said she was the "head person" at that there was no one over her. I called back and got a supervisor at one of the locations and not only found out she reports to Dr. Gupta, but she also handled my escalation incorrectly so I put in a complaint for her as well. read more

I was scheduled for cataract surgery on 01/29/20 at 11:50 am being done at the surgery center 411 section St. In Fairhope. The day before the surgery my surgery time was changed to 10:00 am due to cancellations. It's a 1 1/2 hour drive from my residence to the surgery center, arriving at 9:30 to complete all necessary paperwork . The patient waiting area was full and overheard waiting patients grumbling about some having the same appointment times with one patient had been waiting since 7 am, by this time it was 12:00 so I asked the receptionist how much longer I would be waiting. The receptionist replied that it would be 1.5 to 3.0 hours additional wait due to some complications that was developed with a patient earlier that morning. I informed the receptionist that I was leaving and no need to reschedule because I would be going to a different medical facility that is a little better organized. If complications and surgery delays was recognized earlier in the day, myself and other patients SHOULD have been called and informed to come in at a later time, but this would have also been a problem for some because everyone scheduled for surgery could not consume any food or water after 12pm the previous night. I would not recommend this facility without some serious reorganization and changes that take the patients wellbeing into consideration. Bob snow read more

Prompt, professional, pleasant staff. Well run, very clean, convenient office. Excellent results. Need I say more?

Great place. Very professional and clean office. They saw me right away in a semi emergency and I couldn't be more pleased! I'm a good registered nurse and EVERYONE knows how picky we are! read more

I only wish I'd found Dr. Zloty sooner. I visited other surgeons to inquire about LASIK, but I wasn't comfortable going forward until I came to Southern Eye Group. The whole staff is wonderful! read more