I am a new customer and I wish to commend the Spectrum employee who helped me select a phone,…read moretransfer from another carrier, and set up the phone. Von Goodwin is calm, knowledgeable, and skilled in mobile services and customer support. I enjoyed working with her and am learning my new device and IOS. I recommend Von at Spectrum on Woodruff Road in Greenville, South Carolina.

We hadn't had any issues in our 12 months of service. When we moved, AT&T offered us a better price…read morefor a faster internet plan. Spectrum made it incredibly difficult to cancel the service. We had to call multiple times, they made us talk to retention, they still couldn't beat our new service price. When I went to return the equipment, I was told our service had not actually been canceled yet. So, a month after we moved, they took another autopay and have refused to refund it.

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

Hi! My mom and I went into the new location for this store and were immediately greeted with a…read moresmile and a "How can I help you?" The new store was very clean, put together and the employees were very helpful. I needed to get my phone upgraded as mine was very old and had questions about the new phone, the prices and just questions in general as one does when upgrading a phone. Judge was our helper in the store that day and we highly recommend asking for him when you stop into this store. He was not pushy and we could tell he was simply looking out for the best for us. He helped us upgrade our line to save money monthly, he was knowledgeable on every question we asked and even walked us through setting up auto-pay on a billing cycle that we wanted that we didn't know was an option. Let's just say it was a great experience and if you are looking for a Verizon store on Woodruff or in Greenville, we recommend this location and asking for Judge to help you. He will walk you through colors, find the best deal for you and be honest, something everyone needs. We will definitely be coming back to this store when needed.

As soon we walked in we were greeted with an attitude, when I asked for an upgrade to a new phone…read morehe cut us off by saying to what type of phone with a sarcastic attitude. And once I said to a newer iphone like the 17 again cut off with an attitude saying that they have to be order. Then I asked if it's just this store they don't have it or all the store and he said "I don't know, you will have to go look for it and go online and look for it yourself" again just being rude and with a attitude. This store has yet to become better for the past 3 years.

I was a customer 10 years originally we left because another provider had faster service but then I…read moreremembered how horrible any interaction is with them. We were charged a full billing cycle plus a fee (no one could explain what that was) for one day of service. I asked to speak to the supervisor thinking they would make the adjustment since this is clearly a billing error. Not only did the representatives tell me the supervisor wouldn't do anything, the supervisor didn't do anything. In comparison the Internet provider we now have refunds a day of service if your Internet happens to go out for a day. It doesn't charge you for a month for one day of service. Great job Charter, no wonder everybody is leaving.

They are horribly slow... 18 people waiting, two associates attending and the person at the door…read moreinviting people to leave and try another time.. they assume people have nothing to do in their day.., this was just for a pick up of a router after having joined as new customer this provider last night . I'm wasting the entire morning just for a pick up which should be an easy, smooth and fast task. The person at the door was even dire to tell me to pay for the delivery and wait home for the router... this is worst I could ever expect. What a gem of customer service and this is just the beginning

Excellent customer service. An elderly relative's phone broke, and Charter sent a technician to…read morerepair it within a few hours. The online chat support is also very helpful. No issues at all.

First the fight, now just trying to watch on demand, got about an hour in before it stopped…read moreworking. That's not frustrating. Been trying to get back in for 30 minutes so my wife and I can finish the movie but it's not working. Well it's working to Charters standards

Despite all the complaints we hear about fees, services, customer service and more, my experience…read moretoday was STELLAR! My phone charger would NOT go into its port. My battery was DYING. I was in a panic. I entered to shop and within about 4 minutes I was greeted by my assigned rep, Eric. He spent about 15 minutes examining the port and discovered something lodged in it. He attempted to get it out with a sim card key, then compressed air. Still there. He got a push pin. We both poked and probed; I tapped the phone on the mousepad. Still there. Then we did it all again. Little bits of "stuff" began to appear and THEN the prime culprit--a piece of sand. I had been gardening and had my phone in my "gardening attire" pocket. Immediately the charger went in and my phone began charging. With that problem solved I showed him another charger cord that was frayed and told him I would replace it if it didn't cost a college tuition. The sweet man walked across the store, found a better cord at a reasonable price and got a car charger as well and brought it to me. I told him he had saved me $1k because I didn't have to buy a new iphone. During the entire time he was helping me, Eric was polite, diligent, professional and courteous. At no time did he ever attempt to high pressure me into buying a new phone. I really appreciated his duty to the customer, not to the company's bottom line. I stopped and told the manager about how accommodating Eric had been. He overheard my remarks and told me that I had made it simple for him to be so nice. That made my day! If you need to go to Verizon on Congaree, be sure to ask for Eric. You won't be disappointed!

DON'T GO HERE! There is a representative(s) at this location that fraudulently purchased a new…read morephone and a SIM card on my account when I visited the store to purchase my phone. This store is NOT a corporate store and someone who works here violated the trust of acustomer and broke the law!! Save yourself the trouble - don't go here!!!

I have had my issues with spectrum over the years cost, reliability, customer service, and…read moreinstallation. I also had no choice because they were the only service that had strong enough internet for my family. AT&T got fiber network in my area and now I wanted to disconnect service this became an issue quickly and only got worse. I spent 30 minutes on the phone and still didn't get a disconnect. They want to keep going with trying to get me to stay. Including charging me for a month in advance because that's how they bill. I will never use them again, the company is going to find them self useless with more options for internet an tv available they become less and less necessary. To stay in business they need to win with customer service and they suck at that.

YouTube TV gets rid of ESPN so we went over to Spectrum which I love so much more. because the…read morechannels I have my old channels back that I lost by switching over to YouTube TV. That being said, if you decide to take advantage at the Spectrum plan right now, which is really wonderful for "three years "you get hundreds of channels plus movie channels. We also put our phones on there. But make sure you ask about the buyout! I didn't and now I have to pay for our phones, were under contract (didn't know,with Verizon) If you switch over say I want the buyout of my contract! That's why I took away a star. They didn't ask me and I didn't know it,so now you know it make sure you say it. ;/

as I was trying to leave a lost service tech parked on my property asking me for directions, later…read morewhen I got home I found out his truck left giant deep ruts, as it had rained a lot the night before. I called and filed a claim, was told I would hear back in 10 days, no one called, of course, so I filed a complaint with BBB and found out AT&T doesn't care that they damage your property, they will not fix it and basically call you a liar. The so called executive office that called me even said they do not fix tire ruts in yards......like idiot your lost employee parked in my yard , damaged it and I wasn't even the one that was getting the service and now you won't fix it. Seriously it would take some dirt and maybe a half hour to fix! Like are you even kidding me. This place is a joke. Can't even make it right. HORRIBLE COMPANY!

AT&T has like most large companies gone the way of robo response to solve problems. It generally…read moreleaves more than a lot to be desired. A one hour wait is not uncommon, an a call back from an unknown number that you won't recognize in an age when you don't answer calls from unknown numbers. Beyond dumb. Most devices are fine for 5g connections but occasionally not. Normally you have the option for a 2.4 g connection apparently AT&T decided to merge them making this impossible unless they intervene. Which means days attempting to contact them and no response. Has to be a better solution. Like a human/ humane one.

Today we had an excellent experience at the Apple Store In Haywood Mall. We met a wonderful young…read moregentleman who showed me the best iPad for what I needed to do, actually less expensive than the one I thought I needed. We were able to walk in, buy it and have the data transferred all within just a few hours. I'm so glad the nasty guy doesn't seem to be in the storm any longer.

Busy and crowded as we visited in mid-November and the Black Friday sales are starting. Lots of…read morepeople in the shopping mall and so there were lots of people in the Apple Store today. Lots of devices on display and while I won't carry fruit (it's a long story), my wife loves her iPhone. We stopped in to touch and hold a new model just to see what she thinks. After a few minutes of poking around, we're sticking with her current one. Still, pleasant shopping. [Review 2210 of 2024 - 1182 in South Carolina - 23228 overall]