We hadn't had any issues in our 12 months of service. When we moved, AT&T offered us a better price…read morefor a faster internet plan. Spectrum made it incredibly difficult to cancel the service. We had to call multiple times, they made us talk to retention, they still couldn't beat our new service price. When I went to return the equipment, I was told our service had not actually been canceled yet. So, a month after we moved, they took another autopay and have refused to refund it.

worst customer service ever, at least 4 employees standing around having a great time while 8…read morecustomers wait to be helped. only have 3 lines open and there are 3 others just standing there watching. avoid coming here.

I have had my issues with spectrum over the years cost, reliability, customer service, and…read moreinstallation. I also had no choice because they were the only service that had strong enough internet for my family. AT&T got fiber network in my area and now I wanted to disconnect service this became an issue quickly and only got worse. I spent 30 minutes on the phone and still didn't get a disconnect. They want to keep going with trying to get me to stay. Including charging me for a month in advance because that's how they bill. I will never use them again, the company is going to find them self useless with more options for internet an tv available they become less and less necessary. To stay in business they need to win with customer service and they suck at that.

YouTube TV gets rid of ESPN so we went over to Spectrum which I love so much more. because the…read morechannels I have my old channels back that I lost by switching over to YouTube TV. That being said, if you decide to take advantage at the Spectrum plan right now, which is really wonderful for "three years "you get hundreds of channels plus movie channels. We also put our phones on there. But make sure you ask about the buyout! I didn't and now I have to pay for our phones, were under contract (didn't know,with Verizon) If you switch over say I want the buyout of my contract! That's why I took away a star. They didn't ask me and I didn't know it,so now you know it make sure you say it. ;/

This place is a joke - 1 star is too high. Waited 20 minutes with no movement from any staff or…read morecustomers. Trying to turn in equipment so I'll go to the UPS store tomorrow- because their customer service via the toll free number said that's an option. Don't waste your time.

Customer service in store is terrible. Two associates working. Very slow with customers. No one…read moresays hello or greets you at all. You are met with a kiosk and need to sign in with no information on wait times. Sitting here over an hour to return equipment.

I left Charter years ago because of their poor customer service. I came back because of Internet…read morespeeds and have just switched my tv to them as well. I can say that their customer service rivals anyone now. Their reps are friendly and helpful and they attempt to understand the issue.

Spectrum can not provide reliable service for any given length of time . 35 yrs with other cable…read morecompanies, and Spectrum has been down more times in 2 yrs than all other companies 33 yrs combined. See screenshot of their quality below

Excellent customer service. An elderly relative's phone broke, and Charter sent a technician to…read morerepair it within a few hours. The online chat support is also very helpful. No issues at all.

First the fight, now just trying to watch on demand, got about an hour in before it stopped…read moreworking. That's not frustrating. Been trying to get back in for 30 minutes so my wife and I can finish the movie but it's not working. Well it's working to Charters standards

Very professional and dependable company. They are always there to help with any question I may…read morehave and quick to return any call. I would recommend them to anyone.

I would highly recommend On Point security to anyone in the upstate. Very well run local…read moreorganization with high quality equipment, a wide variety of security/video packages, very good pricing, and very skilled technicians. We are very pleased with their work to say the least.

As soon we walked in we were greeted with an attitude, when I asked for an upgrade to a new phone…read morehe cut us off by saying to what type of phone with a sarcastic attitude. And once I said to a newer iphone like the 17 again cut off with an attitude saying that they have to be order. Then I asked if it's just this store they don't have it or all the store and he said "I don't know, you will have to go look for it and go online and look for it yourself" again just being rude and with a attitude. This store has yet to become better for the past 3 years.

Hi! My mom and I went into the new location for this store and were immediately greeted with a…read moresmile and a "How can I help you?" The new store was very clean, put together and the employees were very helpful. I needed to get my phone upgraded as mine was very old and had questions about the new phone, the prices and just questions in general as one does when upgrading a phone. Judge was our helper in the store that day and we highly recommend asking for him when you stop into this store. He was not pushy and we could tell he was simply looking out for the best for us. He helped us upgrade our line to save money monthly, he was knowledgeable on every question we asked and even walked us through setting up auto-pay on a billing cycle that we wanted that we didn't know was an option. Let's just say it was a great experience and if you are looking for a Verizon store on Woodruff or in Greenville, we recommend this location and asking for Judge to help you. He will walk you through colors, find the best deal for you and be honest, something everyone needs. We will definitely be coming back to this store when needed.

Steven was so patient, competent, and helpful. I came in with an issue and he handled it with…read moreabsolute professionalism. Thank you so much, STEVEN!

Above and beyond!! Made a stop here while visiting from Florida to pick up a New SyncUp device, and…read moreI can't say enough great things about this location! First, the store is immaculate- clean as a whistle- not a speck of dust and everything was so well organized. Second, I found a T-mobile cookbook to add to the kitchen collection. If you don't have one yet, it's really cool! I want that pink crock pot now. Third, and most Importantly, Will was polite, professional, friendly and funny. He got everything activated and installed without a long wait, and made sure it worked properly before I got back on the highway. I'd also like to give five stars to SyncUp! This device provides WiFi in your vehicle, mechanical diagnostic codes, mapping and a ton of other information. Without this little jewel, I'd have never known the Ford dealership took my brand new truck on three joyrides, speeding and out for breakfast at Burger King, while I waited in their lobby for 4 hours with a free honey bun to have my rotors turned! You would be surprised what happens to your car when you aren't around! HIGHLY recommend!

Excellent experience getting my new phone. The sales agent, Kohta was great!! I will definitely…read moreshop here for future phone or service needs.

To switch a phone that I had bought my 85 year older mother they wanted to charge $35.00. What…read morehappened to their customer service?

Worst service in the industry. WCTel TV & internet is much better. I used Charter when I first…read moremoved to Iva. It didn't take long to see how poor their service is. I was so happy to see WCTel start TV & internet service. Much better than Charter. I'll do without before useing their sorry service again.

I had Charter for ten years. Stayed with them payed my bills even when others in my neighborhood…read morecomplained and left. We moved from our house and the Charter technician came and picked up the equipment the the day the movers were there. I trusted the technician to steer me straight. He took the cable box but let the phone internet modem even though I asked him if he wanted it. He said it would be left there for the next customer. That trust was a mistake. I received a letter that we now owe Charter money for the modem . Do I feel betrayed? Yes. I have tried to resolve this with Charter but to no avail. Of course they do not know who the technician was, They cannot even trace the pickup of the cable boxes to the date it happened. But now they are threatening to hit my credit report if I do not pay. They are also using this as an excuse not to pay a $170 credit they owe me. DO NOT USE CHARTER! They are not honest.