Although I believe Verizon has the best service for cellular their customer service and interest in their customers needs are lacking. I have been to several of their stores and have been met with the same lack of interest, long wait times, and almost condescending attitude. Perhaps instead of a greeter who tells you to sign in at a terminal, and as far as I could tell performs no other function, another representative or tech could help get customers in and out in a reasonable amount of time. Heck even another commission based high pressure sales person would be better. Hey they make more money than I so I am not going to tell them how to run their business, but WHEN the next best thing comes along they will see my dust. It probably means nothing to Verizon management but I now do all my phone business at Best Buy where they seem to actually care about the customer read more