Cancel

    Open app

    Search

    T-Mobile

    5.0 (2 reviews)
    Closed • 11:00 am - 6:00 pm

    T-Mobile Photos

    From this Business

    Recommended Reviews - T-Mobile

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - T-Mobile

    Verizon

    Verizon

    2.4(17 reviews)
    0.5 mi
    •$$

    Staff were friendly, informative and personal. I didn't feel pressured into any purchases. I would…read morerecommend visiting this location.

    1/5 -- I would not recommend this location, and my experience with Verizon Executive Services was…read moreno better. I returned the phones to the exact store I was instructed to use. Because the devices were purchased through an authorized retailer rather than a Verizon corporate store, I was told that returns had to be made at the store of purchase. The retailer's published return information was also consistent with that instruction. I followed those instructions. The store accepted the phones. The employee did not tell me I was at the wrong location and did not redirect me to a corporate store. The phones remained in the store's possession. The return was never properly reflected in Verizon's system. No one contacted me to say there was a problem. Instead, I was billed for phones I had already surrendered, had to dispute the charges, deal with pre-collections, and spend months reconstructing what had happened. The store provided no meaningful help. I escalated to Verizon Executive Services expecting an investigation of the process failure. Their response was that I had been "explicitly advised" to return the phones to a corporate Verizon location and had failed to do so. That claim directly contradicts the instruction I received and the retailer's own published return information. Verizon has never answered the obvious question: if a corporate location was required, why did the authorized retailer accept and retain the devices without telling me I was at the wrong place? After the billing dispute, pre-collections, and the time spent resolving this, I asked Verizon to waive the remaining amount in recognition of the process failure and the considerable hassle it caused. They declined. I also found the tone from Executive Services dismissive. I was told where to return the phones. I returned them there. The store accepted them. No one told me it was the wrong location. The store kept the phones. No one contacted me about a problem. I ended up in pre-collections. Executive Services then blamed me for returning the phones to the "wrong" location--contrary to the instructions I was given. Verizon still refused to make me whole. Mistakes happen. What made this unacceptable was being left to absorb the consequences and then being blamed for following the instructions I was given. One star.

    Photos
    Verizon
    Verizon
    Verizon

    See all

    T-Mobile - mobilephones - Updated October 2026

    Loading...
    Loading...
    Loading...