Excellent customer service! The team went above and beyond to help me with both my iPhone and my brother's iPhone. They were knowledgeable, patient, and took the time to answer all of our questions. The entire process was smooth, professional, and stress-free. It's hard to find customer service this good these days, and I truly appreciate the help we received. I highly recommend this store to anyone looking for friendly, reliable, and outstanding service. Thank you for taking such great care of us! read more

My mom and I upgraded our phones and had a great experience with Lafay. He made everything was super seamless and made sure we got all the best upgrade offers to optimize savings. He made sure to explain everything thorougly and answered any questions we had. I used to do upgrades online but had a much better experience coming in-person. Definitely will be back. read more

We had a wonderful experience with Lafay! He helped us switch four phone lines from T-Mobile to Verizon and handled the entire process from start to finish. He was knowledgeable, patient, and made sure everything was set up and working properly. Even after the store had officially closed, Lafay stayed with us and continued helping until the transfer and activation of all four lines were completely finished. We truly appreciate his professionalism, patience, and dedication. Excellent customer service -- highly recommend asking for Lafay! read more

I arrived before the store closed to add an unlimited ultimate plan, and Lafay went above and beyond to assist me with my account details and the deals I was getting across all 4 of my lines and 2 iPads. Even stayed 30 min after the store closed because my debit card reader wasn't scanning correctly. read more

Great service. Just bad parking. Street parking closes at 8 nearby so had to use parking structure nearby $5 per hour. read more

Visited this Verizon DTLA needing help with new phone activation and Lafay was extremely knowledgeable and steadfast with help. Highly recommend visiting if you're in need of assistance or even have questions about deals. read more

Unfortunately, I'm having to leave another review, and this one is far more serious than my previous experience. I visited the Verizon store on 6th Street in Downtown Los Angeles to purchase a new phone. During the transaction, I handed my credit card to an employee, who then took it to the back of the store, completely out of my sight. Looking back, that should have been a major red flag. Shortly afterward, fraudulent charges appeared on that same credit card, forcing me to cancel it. But the situation became even more concerning when my family discovered that two brand-new iPhones had been purchased on our Verizon account without our authorization. We immediately contacted Verizon's Fraud Department, canceled the orders, changed account PINs, updated passwords, and took additional steps to secure our information. I cannot say with certainty who was responsible, but the timing is extremely concerning. What I do know is that unauthorized purchases were made on our Verizon account, and we were left dealing with the fallout. Customers should never have to worry about their payment information being taken out of sight or about unauthorized devices being ordered on their accounts. Based on my experience, I strongly encourage customers to closely monitor their Verizon accounts, review all transactions, and be cautious about sharing sensitive information. This was an incredibly stressful situation that resulted in hours of dealing with fraud prevention, account security, and financial institutions. read more

Lafay was so helpful and great to work with. I got my phone stolen and he stayed late to help me out and get me a new phone all set up! He was very clear about the process and answered all of my questions despite the time crunch. I would recommend this location just for Lafay. Thank you again!! read more

I always come to this Verizon location. It's fast and they always get it done! Ask for Lafay he's the best!

Great experience! Lafay was awesome and walked me smoothly through every step of me setting up a new esim. Very helpful!

I had a great experience at the Verizon Wireless store. Lafay provided excellent customer service and went above and beyond to help me. He assisted me with applying for the Verizon Visa Card and also helped me get a $50 coupon toward an accessory for my new Samsung S26 Ultra. Thanks to his help, I was able to get a Pelican case and only paid $29 out of pocket. I was extremely happy with the entire experience. Lafay was professional, knowledgeable, and genuinely helpful. I highly recommend this store and especially Lafay if you're looking for great customer service and an honest salesperson. read more

Avoid this Verizon/Victra location at all costs. I went in to pick up a phone I already ordered online and told the rep up front that I was in a hurry. Instead of being efficient, they took their time and then rushed me at the end, which now feels intentional. I was misled about pricing. I was told my monthly cost would only be $7.50 per device line and I specifically asked if there were any other fees. I was told no. That was false. After checking my bill, I discovered additional charges that nearly doubled the cost, including activation fees and "Setup & Go" charges for services that were never provided. No one helped me set anything up, no data was transferred, and I explicitly asked for a blank device. When I questioned the charges, I was forced to spend hours on the phone with Verizon to undo the damage. I returned the iPad, fought a restocking fee, and am still dealing with billing cleanup because of this store's misrepresentation. This was a high-pressure, misleading sales experience, not an honest transaction. If you value transparency, go to a corporate Verizon store and avoid this location entirely. (1 star) read more

Jose was very helpful about my account I love Verizon. I recommend this location for anyone downtown Los Angeles

Perfect experience for helping me set up the device. I've been working on this for a while but it solves fast here

Jose was a huge help with assisting me with setting up my new IPhone 17 as well as helping me take advantage of some GREAT in store promotions. Very polite and informative through the entire process. Made me want to take more advantage of coming into Verizon stores for assistance vs. always using an online system. read more

LaFay is amazing. I work in the area & last minute stopped by. LaFay dropped everything to help me. Not only did we fix issues but he gave me wonderful ideas on improving my monthly plan. I can understand why LaFay has worked here for 3 years with no thoughts on leaving read more

Just another 5-star review for Jose! Very friendly and knowledgeable about the difficult "ins and outs" of porting an old phone number from a different carrier to Verizon . . . something I had to file a small claims case against the previous carrier for, just to get the transfer pin! read more

My SIM card failed so I had a walk in appointment with Koa who was able to set me up within a few minutes. He was knowledgeable about the issue and a pleasure to talk to. I was able to walk out the door with a new SIM card and without any issues by the end of our conversation read more

Jose was really helpful and efficient in helping me with my concerns. He was professional, as was the rest of the team.

Jose was so easy to work with. When I came in, it wasn't busy but after a few minutes it started to fill up and he handled the crowd by himself. Very respectful, very attentive. He also worked with me to figure out the best promotion read more

Happened to show up here and saved my business. They were able to prevent a scam that was about to happen in my account. Lafay and Antonio helped straighten things out. Definitely recommend coming here! read more

Today I came to the store to get a new phone, and Lafay made the whole experience easy from start to finish. He knows what he's doing, is friendly and welcoming, and made sure all of my needs were taken care of. He explained everything up front, helped accommodate me the best way possible, and made the process smooth and stress-free. I left very happy with my new phone and appreciated all of his help. read more

great location!!! very chill, got an easy and hassle free connection from brandon at this location!!

Lafay has great service! He fixed our problem & gave us an amazing deal on a new phone. knowledgeable and honest too!

MY HERO!!! Jose! brought my phone back to life and upgraded my internet!! amazing experience

Lafay and Janet were so kind and made my day I highly recommend this store !!!!!!!!!!!!!!!!!!!!!!

Lafay is such a passionate and kind sales representative. He takes his time thoroughly explaining everything and leaves no question unanswered. Would definitely recommend him for all your Verizon needs. Excellent customer service. read more

Huge shoutout to Lafay at Verizon! Super friendly, knowledgeable, and made the whole process fast and stress-free for my new apple watch! Easily the best customer service experience I've had--thank you, Lafay! read more

Great customer service and always attentive to help each every customer that walks through the door thanks to Jose for helping me out.

worst verizon store I have been to in my life as a customer for 15 m+ years...this is not a verizon corporate store, it's independently owned...and they lie and scam you in order to make commissions and profit for the store...do not go to any of these stores if they are not corporate owned! read more

It's sad how they have to post fake reviews and all 3 of the fake reviews were posted on the same day giving this place 5 stars this is one of the worst Verizon stores I've ever been too. This place opens at 9 I showed up at 10:10 and they wouldn't let me in until 10:20 stating that they were not open. Then when they do let me in he asks me to have a seat and I'm sitting at a chair for 20 mins while the guy is just sitting at his computer staring at the wall. In the end I never got assisted so I just left. This place is terrible and don't believe the fake reviews. Hopefully management and whoever opens the store gets fired and they fix this place. read more

Excellent expedited service from Romario at Verizon Dtla. Went out of his way to take of of setting up a new line and transferring my old service providers. Thanks Verizon! read more

I visited the store and received excellent professional help from LaFay and Jose. They patiently listened to my concerns and immediately resolved all of them. They ROCK ! read more

LaFay Brown was great. Helped me with all of my cellphone needs. Great customer service

Came here on the morning 2/10/24 at 10:20am , store was completely closed, bar type gates were all locked up lights off, but the business says open at 10:00am. That was my first issue. Service started out nice, until it wasn't. My fiancé was picking up oh iPhone 15 Pro that we pre ordered & when I get there, they're throwing all these add ons my way & I asked does my phone come with a charger cable or just the box and he said "no it doesn't come with anything you have to buy separately". Cool. Only to find out my phone DID come with the cable so I was charged $35 unnecessarily. Next issue, I got a phone case, come to find out when I get to work and get ready to set my phone up in her case... THEY GAVE ME THE 15 PRO MAX case .. completely different size. So ANOTHER $57 unnecessarily charged. A total of $90 over charging me when I should've paid $30 an ended up paying $125 because they want to make a sale and not know their products. Mind you, I had a trainee (Julian T AND the Store Manager (Adrian was his name I believe) helping me start to finish so this type of issues shouldn't have happened at all. On top of that I have to come back to get my money back, pay more parking because I paid $10 the first time now I have to pay again just to get this handled. Do not go here because clearly whether a traineee or manager is helping you, it still didn't turn out right. Shame on y'all for stealing this kind of money. $90 of over charging someone because you don't know your products??? Crazy. Also, open the store on time not 25 min after it says you should be open. ALSO DONT PAY WITH CASH! They don't give you your cash back if you paid with cash because they don't keep any cash in store they only deposit any cash they get so if you paid in cash you're outta luck they'll only give you store credit.. this place shouldn't be open and operating at all. read more

See all

I worked with Lafay. He helped me upgrade my phones and get my lines under the cost of price I wanted them at. Shoutout to him for this

Junior got me right , Customer service on point . took care of all my business account , Internet and phone services in one visit plus they hooked me up with the eligible promo deals left happy and all set up for success read more

I was completely lost on knowing which phone to get while I was there. Romario and his employees helped me out to come out with the best tech to use for my work as well. Great service. read more

I initially came into to reactivate my service since I lost it on my old phone, however the store representative told me that there would be a $40 fee to do this. The first store I went to to activate my new phone was a different Verizon location and they told me that there should not be a fee to complete this service. I even had the representatives at both stores speak to each other and still got no where and no refund. Poor service and not satisfied. read more

Complete idiots in this store. The trainees are young and not helpful at all. Start with talking to a manager as the new hires are not informed and inexperienced. Waste of time to go here. read more