Jose was really helpful and efficient in helping me with my concerns. He was professional, as was the rest of the team.

Great experience! Lafay was awesome and walked me smoothly through every step of me setting up a new esim. Very helpful!

Avoid this Verizon/Victra location at all costs. I went in to pick up a phone I already ordered online and told the rep up front that I was in a hurry. Instead of being efficient, they took their time and then rushed me at the end, which now feels intentional. I was misled about pricing. I was told my monthly cost would only be $7.50 per device line and I specifically asked if there were any other fees. I was told no. That was false. After checking my bill, I discovered additional charges that nearly doubled the cost, including activation fees and "Setup & Go" charges for services that were never provided. No one helped me set anything up, no data was transferred, and I explicitly asked for a blank device. When I questioned the charges, I was forced to spend hours on the phone with Verizon to undo the damage. I returned the iPad, fought a restocking fee, and am still dealing with billing cleanup because of this store's misrepresentation. This was a high-pressure, misleading sales experience, not an honest transaction. If you value transparency, go to a corporate Verizon store and avoid this location entirely. (1 star) read more

Mr. Lafay stayed past closing to help me out when I needed a number change. Incredibly knowledgeable, efficient , and helpful. I highly recommend his service. read more

Lafay helped me out when my phone broke. Was very helpful and went well above his duties to help me out. I am from Michigan and lost all my information. Very thankful for Lafays help. read more

Jose was very helpful about my account I love Verizon. I recommend this location for anyone downtown Los Angeles

My SIM card failed so I had a walk in appointment with Koa who was able to set me up within a few minutes. He was knowledgeable about the issue and a pleasure to talk to. I was able to walk out the door with a new SIM card and without any issues by the end of our conversation read more

great location!!! very chill, got an easy and hassle free connection from brandon at this location!!

Happened to show up here and saved my business. They were able to prevent a scam that was about to happen in my account. Lafay and Antonio helped straighten things out. Definitely recommend coming here! read more

LaFay is amazing. I work in the area & last minute stopped by. LaFay dropped everything to help me. Not only did we fix issues but he gave me wonderful ideas on improving my monthly plan. I can understand why LaFay has worked here for 3 years with no thoughts on leaving read more

Just another 5-star review for Jose! Very friendly and knowledgeable about the difficult "ins and outs" of porting an old phone number from a different carrier to Verizon . . . something I had to file a small claims case against the previous carrier for, just to get the transfer pin! read more

Jose was so easy to work with. When I came in, it wasn't busy but after a few minutes it started to fill up and he handled the crowd by himself. Very respectful, very attentive. He also worked with me to figure out the best promotion read more

Today I came to the store to get a new phone, and Lafay made the whole experience easy from start to finish. He knows what he's doing, is friendly and welcoming, and made sure all of my needs were taken care of. He explained everything up front, helped accommodate me the best way possible, and made the process smooth and stress-free. I left very happy with my new phone and appreciated all of his help. read more

Lafay has great service! He fixed our problem & gave us an amazing deal on a new phone. knowledgeable and honest too!

MY HERO!!! Jose! brought my phone back to life and upgraded my internet!! amazing experience

Lafay and Janet were so kind and made my day I highly recommend this store !!!!!!!!!!!!!!!!!!!!!!

Lafay is such a passionate and kind sales representative. He takes his time thoroughly explaining everything and leaves no question unanswered. Would definitely recommend him for all your Verizon needs. Excellent customer service. read more

Huge shoutout to Lafay at Verizon! Super friendly, knowledgeable, and made the whole process fast and stress-free for my new apple watch! Easily the best customer service experience I've had--thank you, Lafay! read more

Great customer service and always attentive to help each every customer that walks through the door thanks to Jose for helping me out.

worst verizon store I have been to in my life as a customer for 15 m+ years...this is not a verizon corporate store, it's independently owned...and they lie and scam you in order to make commissions and profit for the store...do not go to any of these stores if they are not corporate owned! read more

It's sad how they have to post fake reviews and all 3 of the fake reviews were posted on the same day giving this place 5 stars this is one of the worst Verizon stores I've ever been too. This place opens at 9 I showed up at 10:10 and they wouldn't let me in until 10:20 stating that they were not open. Then when they do let me in he asks me to have a seat and I'm sitting at a chair for 20 mins while the guy is just sitting at his computer staring at the wall. In the end I never got assisted so I just left. This place is terrible and don't believe the fake reviews. Hopefully management and whoever opens the store gets fired and they fix this place. read more

Excellent expedited service from Romario at Verizon Dtla. Went out of his way to take of of setting up a new line and transferring my old service providers. Thanks Verizon! read more

I visited the store and received excellent professional help from LaFay and Jose. They patiently listened to my concerns and immediately resolved all of them. They ROCK ! read more

LaFay Brown was great. Helped me with all of my cellphone needs. Great customer service

I worked with Lafay. He helped me upgrade my phones and get my lines under the cost of price I wanted them at. Shoutout to him for this

Came here on the morning 2/10/24 at 10:20am , store was completely closed, bar type gates were all locked up lights off, but the business says open at 10:00am. That was my first issue. Service started out nice, until it wasn't. My fiancé was picking up oh iPhone 15 Pro that we pre ordered & when I get there, they're throwing all these add ons my way & I asked does my phone come with a charger cable or just the box and he said "no it doesn't come with anything you have to buy separately". Cool. Only to find out my phone DID come with the cable so I was charged $35 unnecessarily. Next issue, I got a phone case, come to find out when I get to work and get ready to set my phone up in her case... THEY GAVE ME THE 15 PRO MAX case .. completely different size. So ANOTHER $57 unnecessarily charged. A total of $90 over charging me when I should've paid $30 an ended up paying $125 because they want to make a sale and not know their products. Mind you, I had a trainee (Julian T AND the Store Manager (Adrian was his name I believe) helping me start to finish so this type of issues shouldn't have happened at all. On top of that I have to come back to get my money back, pay more parking because I paid $10 the first time now I have to pay again just to get this handled. Do not go here because clearly whether a traineee or manager is helping you, it still didn't turn out right. Shame on y'all for stealing this kind of money. $90 of over charging someone because you don't know your products??? Crazy. Also, open the store on time not 25 min after it says you should be open. ALSO DONT PAY WITH CASH! They don't give you your cash back if you paid with cash because they don't keep any cash in store they only deposit any cash they get so if you paid in cash you're outta luck they'll only give you store credit.. this place shouldn't be open and operating at all. read more

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Lafey brown was such a good help had an a problem with with our internet he hooked us up with a new one will tell all are friends about him he hook us up with a hole new box such good customer service an very knowledgeable I give him 5 star read more

Junior got me right , Customer service on point . took care of all my business account , Internet and phone services in one visit plus they hooked me up with the eligible promo deals left happy and all set up for success read more

I was completely lost on knowing which phone to get while I was there. Romario and his employees helped me out to come out with the best tech to use for my work as well. Great service. read more

I initially came into to reactivate my service since I lost it on my old phone, however the store representative told me that there would be a $40 fee to do this. The first store I went to to activate my new phone was a different Verizon location and they told me that there should not be a fee to complete this service. I even had the representatives at both stores speak to each other and still got no where and no refund. Poor service and not satisfied. read more

Complete idiots in this store. The trainees are young and not helpful at all. Start with talking to a manager as the new hires are not informed and inexperienced. Waste of time to go here. read more

Great customer service at this location. They always are very helpful, even with small things like replacing an iPhone camera cover.

On Wednedsay I had spendt a couple hours on the phone w Verizon upgrading one of our lines. All good, just having trouble w the Verizon system parking the uses fee... They suggest I could pay in store, so I go to the nearest store in DTLA. The store manager tells me I am not eligible for an upgrade. And that it will be impossible to get a phone by Christmas and the 800 number person I talked to is wrong???? FALSE. I got my new phone yesterday. I'm only giving 2 starts instead of 1 because the man was very congenial. read more

The customer service here is so great! Come during the day when they're not busy and they'll help you right away! They go above and beyond to help solve your issue and genuinely care about your well being. Allen was very knowledgeable and friendly so I'll be back to this store soon! Thanks guys! read more

Came in late looking to replace a phone and Lafay & Able the manager just gave me two phones, and an extra internet box, and just kept looking for ways to cut my bill down. I didn't even ask them. Im leaving with an additional two phones, brand new phone lines, an extra internet box and they told me a few more tricks to get even more savings when I get home. Walked in with 3 lines + 2 phones ($900 + $1700) + internet for $350mo. I left with 5 lines + 5 phones + 2 internet boxes, and a huge smile for the EXACT SAME PRICE. read more

Search and learn before you buy a new phone or signing for service. There are benefits you will not be told about if you will not be aware of. The store is nice, big, and love the design. The service could be better. I think that they need to let the client know all the options before deciding which plan or offer will be the right one. People are nice. But will hold back information. read more

Verizon - Mobile Phones Near Me - Los Angeles, California

This has to be the best customer service I've received from any Verizon store and its all thanks to Danny. I was having a rough weekend because some one stole my iPhone 14 so I went to the nearest store to buy new phone. Even tho I had to pay out of pocket for all of it, Danny made the process so smooth and he even looked at my wireless plan and got me on a better on. So if anyone reads this and comes to this store ask for Danny and you won't be disappointed. read more

Beware, they claim to give you free gifts and try and get you past 14 days. That way you can't get your money back. Currently pending lawsuit for misleading and fraudulent activity for this location. read more

Good customer service, fast, helpful service for an iPhone. This guy was W's he was really nice bro

Went here to get my screen protector replaced. There was only 1 employee and a customer taking forever in front of me (dude you can't open a business account if you can't show you're authorized to do so). Had to wait 15+ minutes only to be told the store doesn't have the screen protector in my size. For the current iPhone model. What a waste of time. read more