Kudos to Ernie. I was really sad that my phone stopped working and I couldn't really figure out why. He was so patient and knowledgeable about resources to fix my current phone, if I wanted, and gave me options on what I can do if I didn't. I ended getting a new IPhone and he helped me set it up. I Always had anxiety going to these stores because I wasn't sure if I was going to get actual help or not. But Ernie actually listened to my situation and helped me find the best solution. Thank you Ernie! read more

Let's start by saying that buying a phone is always easy, and everyone real helpful at all phone stores. I changed from Verizon, who has always been my only phone carrier. They just got to expensive with no offers for seniors. So, I changed to T-Mobile. Everyone helpful, but it always takes at least an hour when purchasing a new phone. Anyway, I changed both phones over. Now I'm trying to get assistance for my son's phone. We have coverage with Assurance on both. This has been an absolute nightmare dealing with them, but that's due to their phone call routing system that went in circles, and when finally getting someone we were almost done when she put me on hold and transferred me to a recording that started the whole process again! I made the initial claim at the T-Mobile store. The rep asked for the Gig, etc. of which we couldn't see because the screen won't come on, so we guessed. Assurance denied the claim because the Gig amount didn't match what was on our account. Why didn't the rep just tell me to look into the account while I was there at T-Mobile?! I just spent over an hour while at my job trying to work this out with Assurance. Now it will take another 24 hours to approve the claim just to get the screen fixed. It may have been faster to just get a new phone sent (even though they're refurbished). And to top it off, the savings isn't even there after paying for insurance, my discounted amount with a new phone, and taxes. It's the same monthly bill as I was paying with the other carrier anyway! read more

I really like coming to this location. It sits below in a courtyard right next to a Starbucks but the thing I like the most is how honest everybody is here.. Ernie is the sales associate that's been putting up with my unwanted visits for several months now one thing I needed help with was getting a portable charger. He had no problems not only finding a portable charger, but then the manager stepped in and told me if I picked up a couple of other items, I would actually pay less than paying for the charger by itself . I thought maybe they were lying to me or maybe we're trying to upsell me, but they were telling the truth and I was amazed at the great deal that I got! The charge cube is perfect for my travel needs and the cleaning kit I got saved me money actually letting me pay five dollars less than if I would've paid for the charger alone I can't thank these guys enough they have a great sense of humor and it's a great store! read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

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Ari s mobile expert store number 58 60 South Vermont . Good customer service she was very knowledgeable about my purchase she is an access to T-Mobile . She was very patient with me read more

Left after 45 minutes with no staff so much as making eye contact. Two people ahead of me...totally oblivious..staff. customer service evidently not a concern. read more

David was the best very patiently help me transfer from AT&T It was very complicated process read more

Rudy was very patient and helpful. I'm older customer. I needed a little extra help and Rudy took care of it. Thanks

Be very careful with this store they will add lines to your phone without consent and then Customer Care is in the Philippines and they won't do anything about it. read more

i had 5 lines and a smart watch ported over, they did not tell us they added 2 more lines and when the promotion ended our bill went up 100 dollars and no one could tell us why for 6 months. All because they fraudulently started those lines for commission. It has caused our charity over 1000 dollars that we paid and keep paying for the lines we did not want. DEV will not help and Griselda was the one that did it. Plus our main ported line was disconnected because Griselda did not do it right we had to buy and reconnect to ATT&T to port it over again. I have been shocked that they would handle their customers like this especially a Non Profit SMH DO BETTER DEV & TMOBILE read more

This review is for Gris, she is so professional,helpful and friendly. She helped me out today with a purchase I made and everything went super smooth. I was in and out with in 10 minutes. Thank you again. read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

We decided to stop by this location because of the great reviews on here. The reps were really helpful in terms of helping me trade in my IPhone 11pro. Ken and David are great to work with. read more

I will be SWITCHING carriers Monday morning. I have been waiting over a week to process an insurance claim. During my last call I was told I would receive a text message within 24hrs. Then I could take my phone to a repair store. I then asked the agent if he could process my payment. He processed my payment. Following night, right before midnight my son called and asked why is phone was off. I checked my line and it's off also. Me and my son called customer service, we've both been on hold 1 hrs and 35mins so far. Whoever answer finna catch hell and it's NOT their fault, but I am pissed thee "f" off now. Corporate should be ashamed of themselves for cutting folks phones this late at night, knowing they won't answer to resolve your issue. Crazy thing my brother a corporate manager for Verizon. I should have switched over when t-mobile took over my Sprint account. I'm hanging up at the 2 hour mark..... read more

Man i was only going to go workout at the la fitness at the bloc by 7th & flower. After my workout i was curious to only stop by the Tmobile store to ask a simple question about an upgrade. Let me tell you i ended up walking out with 2 new iPhone 15 , a new line for an internet router & some good accessories. David the manager on duty was exceptional. Thank you so much for your patience & being able to break down the benefits to me & how it would better my current situation. High energy & great customer service, transaction was done smoothly & i will definitely be returning to this location to see david for any future purchases . Thank you again for the great experience . 5 stars thank you . read more

I came into this store, with a dead phone, and left with a new device within a matter of minutes. after accidentally spilling my matcha latte all over the counter(!) and sliming the place, T was very kind and patient to help me clean, and get exactly what I needed. Ramon also answered all of my questions regarding plan and device options along with pricing, during an earlier visit, so that I was aware of what was available. I was not an easy case, but this team proved to be pretty heroic. Thanks again! read more

Edith at T-mobile had excellent customer service. This store is great. The experience here is always refreshing. read more

T-Mobile - Edith at TMobile has excellent customer service - Mobile Phones Near Me - Los Angeles, California

I came in last week i needed to purchase a phone. The gentleman that helped me was David. He was super knowledgeable and helpful with all the questions i had. I was always a Verizon customer but Tmobile was able to make my shopping experience great i will definitely be sending more friends and family here. Great customer service. read more

Pretty bad for a tmobile store, I did not feel comfortable AT ALL. Super awkward conversation with the lady. She didnt even try to sell me a phone, I have an older samsung and I thought it was finally time to get a new one, I wanted to get the most expensive one but nope. I was hoping for the newest galaxy, and all she said was "we have this samsung a13" and thats it. She never said anything about what it does, why I would want it over others, she never discussed lower/higher price range phones and the compare/contrast. Nothing. She was a really big girl too, super rude, looks like she would rather be eating than working. read more

Best costumer service I had ever received in any T-Mobile. Jackie saved the day. I went to several different T-Mobiles and they all gave me the run around and were unable to fix my account. Jackie and Julio's patience is impeccable. 10/10. I walked out with all of my needs fixed and then some. Ask for these T-Mobile representatives! read more

T mobile on 1st street in Boyle heights has an employee that is very rude and does not follow policy of the store. She made me feel very uncomfortable and Un welcomed at the store . Everyone else has been very nice at the store. I spend 650.00 dollars a north on all the I phones and hot spots etc that I have purchase there . I should at least be treated with some respect. No offense to anyone else at the store , but Letty needs to be taught common courtesy and respect to customers. read more

The female employee with long black hair has the absolute worst customer service, do they hire anybody here? 3 females working and non of them were able to help, they were all just standing around talking crap about the customers they previously assisted. Good to know T-Mobile employs people that just stand around at this store! read more

I came to open a 5 line plan last week. The manager here is super disrespectful and rude ! I believe his name is Christian or Christopher. Honestly, have never experienced such an unnecessary arrogant attitude. He needs to humble himself down and show better customer service and patience toward his own staff as well. I do not believe the manager title gives you the right to talk down to people/staff or belittle them. I really don't understand how he became a manager. Aside from him all the other staff was amazing and welcoming. To those staff a big thank you for working during a pandemic, your hard work is greatly appreciated! read more

Had a great experience at this T-Mobile location, between the Store Mgr and staff I got the help I needed setting up my new Apple Watch. Parking is tricky but the vibe where the store is located in the plaza is chill and all the Store employees greet you at the front door right away. The guys are cool, super friendly, patient and are thorough when offering customer assistance. Thank you read more

Loved it they helped me out!!! With my book s!!! People are wonderful They are quick and polite always keeping me satisfied with great customer service read more

Came in to change my phone plan, and also switch out my SIM card during my break at work. I biked from three blocks away, did my thing there, and got back to work in 15 minutes! The service here is pretty quick, and the staff (Saul) was really friendly and helpful. Realized there were some issues, called back, and Saul helped me through the problem by making some calls to hq. read more

Amazing service! My sister and I went in a couple of weeks ago to upgrade our phones. We were on a bit of a time crunch, 45 minutes, and Cynthia enthusiastically got right to it. She was able to help get it all done within the given timeframe and did it with a smile and great service. Can't thank her enough! read more

This is really the best TMobile location. I come in frequently to use my jump on demand and they're always super patient, kind, knowledgeable and fast. It gets busy in here but the associates get through the lines quick. This store also usually has more stock of phones than other locations I go to. I did my last upgrade at a different location and let me tell you it was just not the same. I will always keep coming here after so many positive experiences and nice associates . read more

This team is atrocious. Incompetent staff doesn't even know what their own policies are. Waited around for a half hour because they needed a manager to help me because their associate was clueless. I've always had good customer service with T mobile in Hawaii but now that I'm here in LA it's a completely different story. Please train your staff so your customers don't waste their time. read more

My service was decent from the one girl with the ponytail, but I couldn't help but notice the associate named ALLISON would not get off her phone when a black customer needed assistance. I guess he just wasn't worthy of her full attention. Talk to the employees about respecting ALL customers. If it sucks to be at work that bad, then quit. read more

My phone got hacked a few days ago, I was panicking and didn't know what to do. I decided to go into this location to ask if they could help me after trying nearly everything without success. I initially spoke to a very kind girl who tried to assist but also couldn't figure it out. She stated I would possibly have to reset my phone and I really didn't want to do that but I would have done it if I didn't have a choice. She took the initiative to consult with Ernie before doing so, Ernie quickly got to the bottom of it in less than a minute. I was so relieved and thankful that I didn't have to reset my phone. I really couldn't thank him enough and his simple response was "Oh no worries, it's my job" ... Thank you T-Mobile for having such a knowledgeable, kind associate on your team!!! read more

Gabriel did a great job helping me replace my phone. Went over and above helping me find a solution to transferring my broken phone's data over to a new phone. Very kind and helpful staff. read more

Love coming to this T-Mobile! It's so trendy and in a cute shopping center. I appreciate the staff, always so welcoming. I came to pay my bill and ended up finding my wireless charging AirPods I've been looking for. See you guys soon! read more

customer service none existent at this store. the ladies working here just stand around and gossip. any other T-Mobile has better customer service, wouldn't go here until all the ladies are fired or retrained correctly read more

Walked in and was greeted immediately which was nice. An employee was free after helping someone so I asked him if I could ask a quick question. He just looked at me and didn't say anything. I waited for him to answer me. Then he said "what's your question", after he gestured as if yo say "what is it?!" I laughed then I said, never mind and walked out read more

ive come into this tomorrow T-Mobile multiple times (I have terrible phone luck) and let me just say the customer service here is amazing! everyone is super nice and friendly. David has helped me each time and he is super helpful and patient. thanks so much guys! read more

Love the team here they are always helpful regarding less of the issue I will keep shopping at this TMobile even thiu it out of my way it worth the traffic headache read more

My phone was unfortunately stolen and they made getting a new one so simple. I made two visits for separate situations. Each time, I was greeted immediately. The staff here is so helpful and good-spirited. Edith helped me on the first time and she got a new case and phone protector squared away! My next visit, Carlos and Jackie were extremely helpful and got the situation resolved in no time. They have the most pleasant staff, Julio and Angie amongst them being so welcoming and attentive. I'm definitely making this my home away from home T-Mobile! read more

I was going through LA when my phone got stolen, Luckily Jackie helped me get a new phone and plan super easy. Best costumer service I've had at a t mobile read more

Great fast responsive service. Joshua was completely knowledgeable with product and promotions. Answered any questions or concerns I had. Found my new go to spot for any mobile or electronic needs read more

Sooooo I came to visit T-Mobile, since I have had enough of Sprint! And Let me tell you that I have never walked into a store that had sooooooo much great ENERGY! The guys Joshua, Francisco, and Tony were honestly real helpful, funny, and polite! Jaquelin, who is new, but felt like she had been there for years, was knowledgeable and made me feel extremely happy to make the switch! It's one thing to see commercials of great service, but to experience it first hand, shows that T-Mobile and their employees are doing it right! Thank you T-Mobile and thank you to The Bloc employees for really giving me the best shopping experience I have ever had! read more

Really great customer service at this location. Salesperson was friendly, quick and knowledgeable, even about a brand new promotion and knew exactly how it worked. Thank you so much. read more