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    Verizon

    2.0 (24 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

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    4 years ago

    Totally ignored my husband and myself. After waiting 15 minutes and people were waited on coming in after us we decided to leave the store!

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    Ask the Community - Verizon

    Best Buy Baybrook - Front of heating element

    Best Buy Baybrook

    (85 reviews)

    $$

    Clear Lake

    purchased w/d set GE PTW600BPR1DG & matching dryer on 12/06/22. Washer is extremely loud, basket &…read morelid had to be replaced, 11/23 and 4/25 respectively. BB replaced 4 pts at the end of my extended warranty in 1/2026, (front & rear bearings, dryer drum and heating element) instead of replacing the dryer after escalating the issue multiple times. The geek squad did the work and the problem is worse than it was prior to the two party team touching my dryer. I have sent multiple videos to the alleged supervisor, Patrick as proof of the problem and he never responded after his visit on 2/5/26. After numerous phone calls, the escalation dept scheduled two follow-up appoints, 2/21& 2/22, both were cancelled via text with no explanation. I was told that the work came with a 90 day warranty and BB is refusing to honor the warranty. DO NOT BUY LARGE APPLIANCES FROM BEST BUY. If you're so inclined after reading multiple negative reviews, DO NOT BUY THE EXTENDED WARRANTY FROM BEST BUY. purchase it when you get the offer in the mail from the manufacturer. ALWAYS DEMAND THIRD PARTY REPAIR. BEST BUY outsources CS, I have spoken to 2 reps in Guatemala, 3 reps in Panama City, Panama, 2 in Central America, a number of others that I never asked for their location, escalation reps allegedly in MN, Florida, and Chicago all suggesting they will forward my concerns about the inexperienced geek sq techs, asking for third party techs or a replacement to No Avail. The dryer has been priced at approximately $630; after sending out 4 techs and replacing four parts, it probably would've cost less to replace the dryer. Best Buy is refusing to uphold the 90 day warranty they promised. I would not recommend BB to anyone.

    In the midst of seasonal chaos and frantic shoppers, I want to commend LIZ, at Best Buy, Webster!…read moreShe went above and beyond to help me and my grandson this evening! My 13 yo grandson rated her setvice-on a scale of 1-10 - 3,000! She brought a ray of sunshine into what was shaping up to be a dismal disappointment! Liz, from the bottom of my heart, THANK YOU Terri & Reed Richison

    Verizon - mobilephones - Updated May 2026

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