I started the NOW Xfinity (no credit check) and I paid on day 1. The modem was received on day 2 and within 20 minutes we had the wifi activated full speed! GREAT JOB! read more

Opened a phone line on my husbands WiFi account everything was fine until he switched providers for WiFi and xfinity added 30$ to my phone bill a month without disclosing that to either of us he calls them to get credits for me being overcharged for several months and they sent him the refund I've never heard of money being taken off of one card and then refunded to a completely different card but besides that inconvenience I was tired of paying 107 a month for one phone line so I paid the balance of the phone off and opened and account with T-Mobile they can't put service on my phone because xfinity refuses to unlock my phone I haven't had service all day yesterday and am currently typing this review using WiFi my husband and I have to go in store today to have them release my phone because no one did it yesterday even though I was told that I would receive a text saying the phone was good I would never recommend xfinity for phone service it's the worst experience I've ever had but their WiFi also isn't great and they will raise their prices on you until you want to switch just go with any other service provider *update* was told over chat that I would be getting a refund within 24-48 hours instead had to go to the store to plead my case to a representative in person because you cannot get a live agent on their phone line and the man I spoke with in store was immediately irritated by me like I was wasting his precious time mind you I was so kind and calm I just wanted a conversation about how they could charge me after my account was paid off and closed and all of the hassle and time waste I went through to switch providers why I would still get billed for service i didn't receive but that was too much to ask for some clarification he just said the charge is accurate and I'm sorry in the most not sorry way possible I wouldn't recommend their service to a dog at this point and if you aren't aware they use Verizon towers so if you use their service you are deprioritized from Verizon customers so your service will be slow all the time every time I actually used my cellular data it barely worked just be aware of this company they are the worst! read more

Xfinity Store by Comcast - Customer chat screenshot - Internet Service Providers Near Me - League City, Texas

Soon to be Ex-wife is transferring the kids phones over to another plan and I needed to drop them from our existing plan that is in her name that I'm still paying for. They said they wouldn't drop them without her physically being in the store to authorize the eliminations. She is not helpful in making our transition, so she will not go there. I went out to sit in my car and think and I called customer support. They eliminated the devices in 10 minutes. read more

Xfinity has been laying cable in my neighborhood without being invited to do so All 3 days they have worked, they damaged water lines which cut off water to several homes on our island Undine water has been prompt at restoring water but how many times do we need to be without water because of the ineptitude of Xfinity? I will never do business of any kind with Xfinity They are required to call 811 to prior to digging which apparently they never do as they have damaged water lines every day they have worked! Xfinity, please leave the island and never come back read more

May 27, 2021 WARNING: Don't go to Comcast store for an upgraded dvr (4K) because they have to MAIL it to you. THEN you get to bring it back to them in person! And, unless you have a considerate Comcast agent...the shipping is $15 (she waived that fee...which duh! Storefronts in Galveston county don't have them in stock) I had a very nice agent today who got mine ordered read more

Was on hold for over 15 minutes ( on the first call) - when they finally answered a robot came on and asked if I was over 50 years old. 1 question, that was it. Suddenly they're trying to sell me medical monitoring service that I don't need. When I told the you g that I didn't need nor want it, she just kept on going with the sales pitch. So I hung and call back - after 14 minutes on hold, they hung up!! So I went to the store, line was out the door! And it seems everyone was kissed off and the clerks very quietly just sitting behind their desks. read more

Apartment wifi was reliable, easy return. Store was well staffed and customer service was very good! Thank you!

If you have to visit an Xfinity store for customer service of any kind, do yourself a favor and choose a different one from this League City store front. Twice they have failed us telling us that we could not recover a phone number on a stolen phone because of extenuating circumstances they "Xfinity " caused. Do yourself a favor and call for help or visit a different store front. These guys aren't interested in doing anything beyond saying it can't be done. Yet this morning an online rep set us up with a phone and updated it with our original number. They clearly need to go back to class and learn how to provide customer service. read more

Customer service much? NOPE. Just needed a setting adjustment on phone. One staff member could barely be bothered to look up from his phone. When he had no choice but to try and assist, he immediately dismissed situation to feign us off to cell phone repair store stating they don't phone repairs. Phone wasn't broken just needed a reset. Neither staff member could figure out how to power off IPhone 12. I finally reset it myself. Point is they had an easy customer service opportunity with a Comcast-Xfinity client of 30 years and they blew it. read more

Called to set up a payment method to pay for the wi-fi that I just set up, & the AI would NOT let me speak to a live agent !

Supposedly, my firewall was hacked, I was notified by Xfinity. They refused to send someone out and they told me because I don't have a computer. All I have is an apple 14 pro max phone that you're not capable of helping me with my hacked firewall, and they hung up on me. read more

Horrible Internet Incompetent employees How are you gonna tell me there's been an issue with my internet since April (that I somehow didn't know about) and I call now June 10th and they tell me there's nothing they can do and that they've known about it. Asked them to come out and they said it would be 2-3 days. Why do I have to wait for y'all's fuck up? Which they never sent anyone out or sent an email. Worst experience I've had with internet and then they tell me they're the fastest in the area. We'll congrats being the fastest the 10 days of the month you work. The rest of the time it doesn't even connect. read more

I went to the store on May 25th with a problem I was having with my phone. The message popped up "no sim card emergency calls only" I was told by a quite smug young lady that that was a problem with the the system and they are trying to fix it. I explained that my son's phone worked fine and her response was "it didn't affect everyone. " I asked to get that it writing so I could contact xfinity and get a credit for the lack of use of my phone because she said they wouldn't have it fixed for a few days. The Manager got involved and told me she "ain't putting nothing in writing and if I have a problem with that, to call the President" I left, called xfinity customer service. They had me run a couple of tests on my phone and told me to go to an xfinity store of my choice and pick up a new sim card. I went to the store off of Bay Area Blvd they handed me the new sim and my phone was fixed. Kudos to the Bay Area Blvd store. The league city store, well, you can decide for yourself. That store is a waste of time and I can't believe the manager is in that position. ​ read more

Cell service is a joke.Supposed to be unlimited. That's a scam. It's not unlimited.... might as well just shut phone off when your over your minutes... even tho it's unlimited. Answer that!!!! Xfinity.... you sir are a scam and a joke. Stick with an actual phone carrier, not a cable tv carrier!! Unlimited my ass. read more

DO NOT GO WITH COMCAST or XFINITY I made a mistake sounded good over the phone. It was All lies. They will throw you under the bus when you switch service and make it hard on you to make the last payment to were they send you to collections. I tried to call to make payments by phone to stay ahead of my bills but you can't. If you need help you don't get it on anything. They be happy to call you and make payment arrangements but you will not get it due to the fact when they tell you can use that number no you can't. If you need someone to come out for any issue be expected to pay 100 dollars on your bill and the technician just gave me a wire and left. I went up to the store to drop off my equipment, I was not the only one with the same complaints and some people had it worse than me. Don't listen to the reviews. They actually have people put in good reviews that work there. Don't make the same mistake. read more

Friendly, efficient Customer service . The greeter was helpful and instructive but she could have been more consistent with everyone. Nice newer place. I came at a busy time . Five pm week day. 1/2 hr wait. I would guess Saturdays are an hour wait. read more

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Just terrible, try to find a different provider. They don't care and act like they can do whatever to you.

Signed up November 3rd everything was great until now December 30th and I have a charge of $212 passed due bill because the teenagers at xfinity who signed me up for my account GOT MY EMAIL WRONG, So all of my alerts on the account were being sent to the wrong email while being in the process of getting a new card. read more

Have to wait 15 minutes just to return a modem. Every phone all and every visit to their store is filled with controversy. You ask one question and you get a different answer from each person. Horrible customer service. read more

Absolutely disgraceful service. I went to this store on September 8, 2017 to transfer from AT&T to Xfinity Mobile. I was attended to by Christopher, who seemed to take about 2 hours to fumble his way through the computer work. I ordered a Samsung S8 and an iPhone 7. No problem. I was also told I could have up to 5 lines so I decided to move my parents over also. They had a special - LG android phones for $1 so I ordered 3. Christopher said they were out of stock and they expected them in a couple of weeks. When I hadn't heard from Christopher I texted him and he said they were still out of stock. A few days later my AT&T bill rolled over and I got hit for the charges on that account. I contacted Christopher again and he said the LG had been discontinued and tried tosteer me to a more expensive phone. I sent several texts demanding that they honor our deal. Christopher never responded to any of those text messages. I tried calling the store but you can't do that. You have to call the 800 number. The wait was 45 minutes. I was at work. I couldn't sit on the phone or wait for a call back. I went to the store after work and asked to speak with the manager. They said the manager wasn't in. I spoke with one of their sales people, who got on her phone and called the same number that customers have to call. After an hour of arguing - including speaking with a so-called supervisor - they said that I didn't qualify for 5 lines without a credit check. Hello Christopher? Why didn't you tell me that in the first place? How come they sold me hundreds of dollars worth of phones without a credit check? The extra lines are FREE! Since then I've gone around and around with Xfinity. When I sent a message to customer service they said that at the store I declined the credit check! I've been told that the LG phones have NOT been discontinued. So in addition to the complete screwup of my order I've been lied to. I'm going to pursue this with the BBB and if that doesn't work I'm taking these jerks to small claims court. read more

****ATTENTION BUSINESS OWNERS****^BEWARE!! I can not express to you how serious I am when I say DO NOT sign up with Comcast Business for phone service for your business. Not only do they not fulfill a contract but they will stream the complaint along with lies and half truths until your 30 day guarantee is up! I have called over and over and get a new story every time I call in about a business line being ported. This complaint started May 6th. Comcast needs to get out of the Business side of things and stick to residential. Not one supervisor has demonstrated any managerial skills. They need serious training and for Gods sake, give them better tools so they can do their job at least on a kindergarten level. Their system for note keeping SUCKS. It took the last "supervisor" way too long to read the complaints..maybe their internet went down in the middle of it?!? Save yourself the trouble and headache. Use another business phone provider. Stay very far away from Comcast Business. Even a can with strings would be better than this! read more

Went in to the Xfinity store to buy pods to extend my house wireless capabilities. I knew exactly what I wanted, but the reception clerk said he still had to give him my name and wait. After watching people that came in after me being serviced, I went back up and was told that I had somehow not gotten on to the list and that they would add me to the list - I responded that I would be fine with seeing the next available service clerk but I wasn't going to accept being put at the end of their list. At that point, the manager stepped in and said that I was on the list and they called me (which was NOT true as both I never heard my name called AND the reception clerk had already checked and stated that I was NOT on the list). When I pushed the point that I should be served next, the manager stated that their system was now down and they couldn't serve me at all unless I was willing to wait until the system came back up... read more

Here I am trying to watch football and guess what. My tv, internet and phone are not working. Xfinity has 1 job in life and that is to provide people with the services they pay for. I've been working in the same job for 27 years and never provided such crappy service. This isn't the first time xfinity. At least Sprint continues to provide service so I can post this review. Take notes xfinity read more

When I got to the store it was hard to find parking in the immediate front, but there was plenty in walking distance. When I entered the store it was crowded with people. Mostly people who were holding their cable boxes and internet modems (probably disconnecting their service, or getting a box replaced). There is a check in tablet that you use to get a number. I was so happy to have that because then you wouldn't have to worry about making a line. However the store does not have enough seating to accommodate the massive number of people who were in there. People were sitting on the floor, blocking the display devices, and crowding anywhere they could fit. It was crazy. The sign on their door said they were hiring and I'm sure they are short handed, but it still was a little ridiculous. Anyway the wait times were very long. The only waiting I can compare it to is the line at the DMV. I know it is because there are people there who all have their story to tell the employees about why they brought their cable box or modems in, but it takes forever! While waiting I overheard one of the employees tell a woman that they were out of wifi modems. I was freaking out because I just moved into my apartment and I canceled my professional installation because my Xfinity representative told me it would be cheaper for me to pick it up from the store and do it myself. Little did I know the store was going to be a terrible experience. Anyway it was upsetting to hear that I had been waiting for my name/number to be called all this time only to find out they couldn't help me. I decided to wait anyway in hopes they could "find" one lying around somewhere or that at least they could put one on hold so I could pick it up in the morning. My name was finally called! I got to the counter and the lady helping me took my ticket. I told her I was worried she wouldn't be able to help me because of what I overheard. She told me I was in luck and that she did have a modem, her last one. I was so excited because I was going to get internet. Then she told me the store hides them - which I thought was the strangest policy ever. However I think she helped me because she is nice, I am a new customer to Xfinity, and I was in uniform because I just got back from work (I am in the Army). It sucks to be whoever it was that got turned away but I'm glad I got my internet as promised. I'm grateful to the employee that assisted me, but I think there are some things that could be fixed. If I was going to be a customer at Xfinity in the future I would choose the option to have everything mailed to me so I wouldn't have to deal with the store. read more

For the first time in my lifetime I am completely pleased with Xfinity ' s customer service. I was greeted by a gentleman right when I walked in the door to get my name and issue. He sent me directly to Kenyon. I cannot say enough good things about Kenyon! He replaced my dvr (calling into customer service was a TOTAL bust) and help save me money on my future bills. This guy is a 5 star employee . I hope xfinity can find more resourceful and kind employees like Kenyon. They should since cable bills are outrageous! ! I also overheard the employee next to us being more than helpful with is customer as well. read more

If I could give Xfinity zero stars I would. By far the worst wifi experience I have ever had. It also doesn't help that the only option for customer support is speaking to a robot, which never ends up being any help at all. I'm paying almost $100 per month for wifi that doesn't work more than half the time, and anytime I try to get technical support, I NEVER have the option to speak to a real human. I would highly recommend using any other provider than Xfinity. read more

Fast talking to confuse you . Worst customer service, under staffed so the wait time is ridiculous. I returned all my boxes and internet router and move over to Roku. read more

I Had Comcast Xfinity. The Channels Would Tile Up. The Internet Was Okay. The Program Guide Was Outdated. The Picture Was Compressed. The Channels Are Not Together. There Spread Out. SD Channels Are In The Lower Numbers. And HD Are In The Higher Channels If You Ordered HD. I Didn't Like The Music Choice. it Was. Terrible I Noe Have Directv. Customer Service With Comcast. No Good They. Don't Help You. when You Need Help With. You're Service You'll Have Problems With Comcast. If I Where You. I Would. Cut The Cord. You Wouldn't Get You're Money's Worth With Comcast, I Recommend Getting Satellite read more

After realizing I had to check in at front counter everything else went well. They know how to hire staff. Their customer service is amazing. Really appreciate them putting my nerves at ease. Maybe only having two providers isn't so bad :). read more

Went in to get a new modem and the customer service rep, Daniel, took the time to make sure I was getting the beat rate for my plan. Lowered my bill by $20! Thanks for going the extra mile. read more

Walked in to handle something for my Nana and was taken care of immediately! Daniel didn't waste any time resolving the issues and everyones happy! Excellent customer service with a smile! No problems! This will be the only location I walk in from now on!!! Thanks Daniel!!! read more

Store gets 4-5 stars, the company as a whole gets ZERO! Had a bad installation with no help from the 1-800 number, so went to store to drop off my cable boxes as I cancelled my service. Spoke TK that manager named Sara and was actually LiSTENED too! She understood my frustration and offered to upgrade my modem and waive the $10 a month rental fee for a year! I ended up going with Direct TV (much happier) and will continue to stay with Infinity/Comcast for internet..... only because Sara helped me and apologized for the crappy service! GIVE HER A PROMOTION you need competent customer managers such as she!!!! read more

Maybe new employees or management but everyone here today has been so accommodating and helpful. I'm sitting here while my parents upgrade their home setup. I can hear the employee helping them joking, interacting, and explaining everything in a way that they would understand. Like not using too many technical terms. What can I say? Oldies call this a pound sign #. Lol silly them, thats a hashtag. ;) Watch me use it in a sentence. I wish #summer #vacay would get here already. You're welcome! In all seriousness though, I really enjoyed visiting this location and will keep it in mind next time I have to go in for my comcast equipment. read more

I placed an order with this store to have Xfinity Internet service installed at my home. For the first confirmed appointment, the tech was running three hours late and I canceled since I did not installation in the late evening. The second try the tech could not do the installation because he could not connect the cable to box on the pole. He set up a third confirmed appointment when a bucket truck would do the connection. No one showed up for the appointment and no one called to explain why. Emails to the salesperson at the store went unanswered. Three strikes and your out, Comcast. I canceled the order. Rarely have I received such poor service from any store. read more

Not having had cable in 15 years (had satellite and Verizon FIOS), I wasn't sure I wanted an archaic technology for television programming. Looked over their packages including internet, and a landline out of necessity. Verizon changed sub provider and for 10 days I didn't have phone service or a landline. Fed up, I cancelled their crummy service and subscribed to XFinity Comcast. I was skeptical at first, but service was on time and efficient. The programming packages are very amenable to my tastes. I haven't had any problems, and was pleasantly surprised to see they have an on screen caller id option with log, and voicemail. One of the best decisions I've made, and Frontier/Verizon/Aol, you'll be getting a yelp review as well, and it wont be pleasant. read more

Not a direct line to the store. Having an impossible time getting in touch with the store. Horrible Customer Service!!

Char was extremely helpful and lowered my price the customer service was great and expedient thank you

I too have heard all the horror stories of Xfinity/Comcast, but I have had great experiences so far. We had cable internet installed several months ago. The installation technician was extremely helpful and professional. But today was the best! We have had major plumbing work in our neighborhood for the past 1-2 months. They have been cutting the marked cable lines multiple times and cut ours 2 days ago. We scheduled an Xfinity technician but they weren't able to come for 2 more days. Today I saw a technician at my neighbor's house and flagged him down. He graciously agreed to help me too! Poor guy had to follow the line behind my house and it took him a good 1.5 hours to get to where it was cut and fix it. I really appreciated him fixing my cable even though I was not on his schedule. Incidentally fixing mine also fixed a few of my neighbors as well! I didn't get his name but he was in truck 3112. Thanks again!!! read more

These guys have come a long way. Great service. Yes, I said that. Joanne and Anthony are fantastic. They made sure promo were utilized and money was saved. read more