I work from home as well as my husband. The internet provider we had would constantly go out and…read morewas often unreliable. Annissa and the Vision Net Solutions team were able to tell me that I had a better option for internet at my house that I wasn't even aware of! After speaking with them, they switched me over and now we have better, faster, and more reliable internet, super important for two people working from home! I highly recommend having them look for you and seeing if you have the best internet for your home!

Tony (owner) and Patrick (tech) were both completely outstanding from start to finish…read more I wanted to add new LAN ethernet connections on both 2nd and 3rd floor of my finished townhouse. Tony responded very promptly to my request for quote. I learned Tony used to do industrial cabling work down at Texas City Refinery [now Galveston Bay Refinery] - as a mech engineer whose worked on this refinery, I can tell you this is impressive. Tony immediately understood my project needs, asked great questions/made great points, and I realized I didn't even want to quote anyone else. Tony kindly offered two different quotes (lower cost quote for external-house wiring and slightly higher labor quote for in-wall wiring). I opted for in-wall and running the cables down from my attic (where they tied into my network switch and patch panel). Their cabling work was fantastic - extra coiled up wiring at both ends, well secured, clean & hidden for nice aesthetics, color-coded & also clearly labelled, and they minimized holes in my drywall (I have a top notch drywall/paint guy and it's impossible to tell there were ever any holes). Moreover, they were very respectful of my wife, pets, wearing shoe covers, etc., and helpful throughout - even gifting me a CAT6 cable for my computer while we were testing connection speeds at the end. I'm a Benchmark customer for life. Thank you Tony!

I worked with Tony in Dec 2024 for multiple audio, internet and security fixes and upgrades in a…read morenewly purchased home. I like to wait on my reviews to make sure I have no regrets or issues, and I can say 1 year later I am happier than when I first got it installed. TLDR: I would highly recommend Tony and his team for his work. I will personally be using them again and have recommended them to others already. Excellent service, responsiveness and genuine customer service. Tony works with you not just for you. He worked with me on within my budget and timelines, and provided great suggestions, options and education to make sure I ended up with the best outcome. Everyone with his company I interacted with was professional, nice, and great at their jobs. Finally, he worked just as hard after the install and payments to locate grill covers for my recently purchased speakers. Which was hard as due to budget/value we went with end of model life options so the grills were no longer being produced. I may have gotten last two in America. This level of follow-through and post-sale support is rare today.

He took over my pc and now it's virus free, thanks Jim. He helped me by remote access.read more

Top notch in both knowledge and customer service. I am older and not at all tech savvy, he helps…read moremake everything easily understood! Five Stars for sure!

I was opportuned to use the professional services of Brown Multimedia Works from the 2nd time, and…read moreI am totally and thoroughly happy and satisfied with the service. Jordan Brown is super knowledgeable in all things IT/media. Whether it's my security system or the intricacies of cable, Internet, and phone bundles...he is an expert. He comes in, listens to the issues and gets right to problem solving, , keeping you informed of what's going on and more importantly WHY things are happening. He's friendly, patient respectful of person & property and is focused on excellent customer service & your thorough satisfaction!.

Support local businesses and an awesome guy!!…read more Jordan was absolutely outstanding and embodies what a business owner should be. I reached out to him on the 4th (a holiday) to get a quote for a TV wall mount, he replied back within 15 mins on an estimate. He also included his availability and an estimate on how long the process would be; excellent communication skills. Jordan initially had Monday as the earliest he could do the install, I asked if there was any possible way he could fit me on a Saturday. He gladly obliged and moved some other clients around to accommodate me; beyond grateful as this was the only day I had free. Jordan showed up on time, worked his magic and made some suggestions to make the viewing experience awesome! He also added some extras into the package which he never charged extra for. My parents were beyond impressed with the quality and workmanship of Jordan's work. Jordan is the epitome of what a business owner is, hard working, punctual, dedicated to his craft, incredible attitude and customer focused.

I brought my laptop here after another shop messed it up, and they fixed it perfectly in just one…read moreday. He upgraded my RAM, added a 512GB SSD, installed Windows 11, fixed my fans, and even optimized my performance. My laptop now runs way faster and cooler. Minecraft runs great again with high render distance and smooth FPS. Very reliable, honest, and professional and a fair price! I would definitely recommend this shop!

What a great place! Incredibly fast and very fair prices. This man could possibly be the only or…read moreone of the only honest computer repair shops in Houston! Highly recommend!

Only use this company if you want endless excuses and delays. They make promises they do not keep,…read moredeadlines they do not meet. After initial payments, they genuinely do not seem to care about customer service.

This place was so great! Honest advice at a good price…read more I had an old laptop that was running so slow, they were able to take it in the morning and have it diagnosed by the afternoon and fixed by the following morning for pick up. They did the standard package of running diagnostics on it (which comes at a standard rate ~$125) and giving me honest feedback that for my needs, they did the best they could with the type of computer I had. All the while, giving me advice for my next computer purchase since this one didn't meet my needs.

NO ONE BUT them will ever touch my antenna. They are the best. He intstalled it several years…read moreback. Great service, worked great. A few years later, had roofers reroof my home. They moved the antenna and didn't install in correctly. Lately been loosing airwaves, not picking up, etc. Called Install-A-Jack back and he fixed it better than even before. They are the go-to company as far as I am concerned. They don't cheat people either. Honest, hard working and very reasonable. If I could rate this 10 stars I would. Thank you so very much

good communication, quick response…read more due to lack of proper license he could NOT complete this project as described in my uploaded documents wasted my time .. bidding on part of of the project. the fella should have disclosed all that initially.

My computer completely crashed on me. I am not a computer genius but I can utilize the basics with…read moretroubleshooting etc. I am quite efficient on the office suite of products. I use this computer for my business and all of my files and documents I use to manage this business are now locked out to me on this computer that would not boot. I am not a big business supporter. So Geek Squad and their lack of customer service was a BIG NO! I like to support small local business's. I had never needed computer help before. I found Chris from a quick search on Maps and Yelp. I called Chris and he was very quick to offer solutions and ideas to solve my problem. I dropped off the computer and left it to him to resolve while I was out of town. Chris was very quick, very responsive and was communicating options quickly. Essentially, within 36 hrs of dropping off my laptop, he had installed new hardware, software that he recommended and I approved. He stayed within my budget and his original quote. He provided me with a lightening fast upgraded computer, with all of my files and programs, turn key, ready to work on. I cannot believe the computer is the same I dropped off. If you are curious if you should call Chris for help with your computer needs/repairs, just make the call and let him work his magic. I am completely satisfied with the service and product. He is honest, quick, knowledgeable and has earned any repeat business I may ever need in the future. I am so glad I called and made the decision to use his business. 11 stars from me. Thank you again Chris.

I ended up figuring the problem out on my own and not using his services, but he replied quickly…read moreand gave me a price upfront, and I respect that so I am leaving him a good review, regardless of not actually using his services.