I am frustrated that none of the Verizon stores can help resolve issues. They upgrade phones and handle new accounts but something as simple as splitting accounts requires us to call a national number. Upgrading the phone was a 2 hour wait or we had to make a future appointment. Stores are always clean with good product displays and customer service reps are nice, but it seems they have little power of authority to handle any customer service needs. I'm thinking about switching providers. read more

Worked with Heather to get a fourth line added, and she was super helpful and patient with me. We had some problems with the phone transfers and she was able to troubleshoot and solve the problem. read more

Had a terrible experience. Customer service was atrocious. My fiancée and I were looking to open a new plan with new phones that were eligible for upgrades. We asked if we could see what that would look like financially. The salesperson was very rude in answering questions and was unable to even give us a ball park estimate of what we asked. He looked disinterested and appeared to not give much of care. Drove over to the store in Okemos afterwards and had a much better experience. read more

If I could give no stars I would because one star is to generous for this store. They don't pay attention to certain customers and they don't make you feel like they appreciate your business. The sales rep came across like we were bothering him after we waited an hour and 30 minutes when the store was basically empty. My mom couldn't exchange her phone because this isn't a corporate store so she ended paying full price for a new phone when she really didn't have to. We found out later it was also because they didn't tell her all the options. I will never return to this store because of the HORRIBLE customer service. We pay to much money for these phones and plans to deal with flippant and ignorant sales associated that don't value their customers. read more

Great caring service. Jason was excellent in helping me and my hearing impaired sister in law in getting the proper phone and equipment.

These guys treat you like you are an idiot. They were also really pushy to get me into a phone I told them I wasn't interested in. I had a close friend that added a line and they opened a new account when he already had one-so he had 2 acxounts and 2 bills. He was not happy. Don't shop here. read more

Very disorganized. They pay a person to stand by the front door, take your name and number and slot you into cue. Why don't they just have an electronic check in and pay someone to actually help customers. It would make the annoying process go quicker. Not only that, when I arrived I was the third customer. I counted a ton of employees. Plus there were some in the back. Some were doing nothing but pacing the floor. There are no prices on the accessories. So while I'm waiting I have to search prices on my phone. Which then stops working. No service even with Wi-Fi. The phone I was buying suddenly became more expensive in the store than online or on the phone. It took forever for a response which wasnt acceptable. There are fluorescent lights and loud music. So if you are a sensory sensitive person, bring a barf bag. You will need it by the time you are ready to leave. Waiting area benches are not comfortable. Ranks in my top worst places for in person services behind comcast and secretary of state. read more

I have been a verizon customer for over Half my life (I'm 30) and pay almost $300 a month for my husband, mother and my smart phones. 1st of all I have never seen such lazy employees in my whole life as I have today at this location! Once again my 2 year contract is up and once again I was going to renew my expensive contract and buy the most expensive smart phones they offer.....you would think that a commission based employee for a large company might actually jump all over that, but no! They quoted us a half hour wait...waited over an hour to speak with a sales rep to re-sign the contract/ tell them what phones we want...I saw at least two sales people starring out the window...2 others playing on their phones/tablets and three chit chatting it up with their old buddy the whole time I was there! There were about 5 other Verizon customers standing there looking pissed as hell too! Awful,awful service! My time and my money are worth more then this crap....bye Verizon I'm going to AT&T and more then likely so are the other 5 people your sales reps decided not to help...keep this up we will see how long you will last! read more

Verizon - A few of your "awesome" employees who were doing nothing to help the customers who keep you in business! - Electronics Near Me - Lansing, Michigan

Received an email that I was due for my contract renewal/upgrade. Later I discovered that Verizon doesn't really have this process anymore, which was never explained to me. At the store I had to wait in line for an awkward amount of time, given the number of employees there. Once I finally got some help from a salesperson, I felt like he was **deliberately trying to confuse me in order to add extra charges.** He couldn't/wouldn't tell me the price difference between two phone options, or the total price of something on their payment plan. It felt completely like a scam. I will definitely be buying an unlocked phone from someone else. read more

Their internet is unreliable jumps from 4g to roaming and they won't let me out of my contract

I went in after dropping my phone in water so in desperate need of a new phone. I hate going into any Verizon store, but this one was particularly bad. I tried to ask the sales guy some questions about the new phones that were out there (since they don't have little lists with details about the phones anymore), and the way he responded to be was utterly disrespectful because I am not a "techie". I finally made my decision and then it took over 2 hours to get out the door. The sales guy went "in the back" to get my phone and as the door opened and shut, opened and shut, I could see him lounging in a chair chatting with a co-worker as i waited and waited in the lobby. If cell phones were not a 'necessity' in these days, I would throw them away so Verizon cannot have anymore of my money. read more

I am an MSU student and my parents live over an hour away. My stepdad and mom are both the people on the account, so my mom was helping me transfer the new phone I got onto my phone number by way of MyVerizon. I realized I needed a SIM card, and rather than wait for one to be shipped, I thought that I would just go in and get one from the store, go home, and finish what I had started (NOTE: I knew that because I was not an account manager, I would not be able to have the SIM card installed at the store). When we got to the store, the employee refused to listen to me as I asked for a SIM card. He told me that since I was not on the account, I would have to call my stepdad and get him to read off a number that would be texted to him. Not only did I know that my stepdad was at work, but I also know that he does not have texting capabilities on his phone. As I tried to explain this, and further explain that I was planning on doing this online, I just needed a SIM card, he interrupted me and told me that my stepdad would have to make me an account manager and that I would have to come in and get it set up, "because it's really an easy process." I asked one more time if I could get a SIM card, and he ignored me and asked me to call my stepfather again. I walked out. I feel disrespected, both as a customer and as a person. read more

I would give negative stars if I could!!! AVOID THIS STORE!!!! This Verizon store seems to only employ Arrogant, rude, and disrespectful staff. It all starts with the so-called management. The "manager" that I had the displeasure of meeting set the tune for the rest of his staff. My fiancée and I went into the store because we were having issues with our phones. We called tech support and were referred to the store. So long story short, we reluctantly went into the store to get our issues "fixed" that tech support told us that they noted in the system. While trying to explain our issues to the so-called management, he was arrogant and disrespectful to us. Everything we were telling him, he would rudely interrupt us, and talk over us. Then in mid sentence he walked away from us. My fiancée then asked me if I had noticed his tag said he was an Army veteran, I am an Army veteran as well, so I tried to reengage the conversation with him. His response was less than professional to say the least. His response made my fiancée and I question if he truly is a veteran. This so-called manager was a jerk!! Then comes the salesperson, he has the same attitude with us as the jerk manager. Again we try to explain our issues to the salesperson as to what is going on with our phones, and again we are treated with disrespect. Cutting us off in mid sentence, treating us as we are to ignorant and too stupid/uneducated to know how to operate our smartphones. The more we tried to explain our issues, the less the salesperson listened to our concerns. He Never addressed the issues we went in to get corrected. He was playing around with stuff on his tablet, and as we were standing there with him, our bill literally changed in front of us. He then had the audacity to tell us that it changed because of taxes. Really? Taxes changed in front of us? I doubt it!! Well to say that our bill issue was addressed would be a flat out lie, but he did do a great job at deflecting our question and avoided talking about it. He then said " I fixed your issues and I guarantee it is correct because I've been doing this for a long time and I just know it's fixed". He infuriated us so much that he never wanted to "waste" his time with us to address our concerns. He was more concerned about other customers in line than actually helping us properly. The best part is this joke of a store never addressed anything about the tech support issue that brought us in to the store in the first place. I will never go back to this place again. Matter of fact, I'm considering just go to a different company all together. Avoid this store at all cost. They'll treat you poorly, and never address your issues. The good thing about this store is they're really good at fast talking/lying to customers , not putting notes in the system about conversations you've had with the staff, and doing the worst customer services that can possibly be provided. I think a trained circus monkey would have treated us with more dignity and respect than the two arrogant "professionals" that we dealt. The two "professionals" have no business talking/dealing with customers with their terrible attitude and service they showed to us. DON'T GO TO THIS STORE, there are other Verizon stores in the area and just maybe they will treat customers with more respect than this staff. read more

Set appointment in advance. Was seen before the allotted time and the agent was very attentive and helpful. I took My 86 yr old mother to get a new and reliable phone read more

I HATE this store. Do NOT ever go here!!!!! I would give them No starts if I could. I went to this store to purchase the IPhone 6s. Mike was my salesperson. I was there for over 6hrs trying to activate the phone. It never worked. They told me to wait a few days and see what happens. Weeks went by and still my new phone was not working. Called several times and was promised a call back. Nothing. I was told to take the phone to the Apple Store, it was a Apple issue not Verizon. I took it to Apple and they tested the phone and stated it was defective. Apple Store replaced it immediately. No issues. The charger never worked. Took it back to the Verizon store. Was there for several minutes while the salesperson tired to do the even exchange. He stated it was under warranty. Guess what? The Verizon Store billed me for it. When I complained to management, nothing. The sales person told me that Verizon only sells phones, if you have an issue with the phone, its not their problem, go to Apple. Really!!! HORRIBLE service!! They have very poor customer service and I will never go to this store again!!! EVER!!!!! read more