horrible place of business. i called and set up an installation for service, then decided a few days later not to go with this service. on a Thursday, i called to cancel the installation which was set for the following Tuesday. they confirmed no one would come out to my house. on Monday, i got an email reminding me about the installation. i then called again to make sure no one was coming, and they told me the email was automatically sent, and no one would be coming. on Tuesday i get a call from a guy saying he's on the way to install the service. i told him i called not once but twice to confirm i wasn't getting service. an hour later another lady calls me asking why i cancelled, and that i would be charged a same day cancellation fee. i told her i called two times, and they told me they couldn't find a call from my number that cancelled. i then hung up frustrated, thinking i would just ignore them if they called again. then i checked my email and saw they charged me $80 for an installation which DIDN'T HAPPEN. i called AGAIN asking why, and they told me since they couldn't trace back that my number called, i would have to go through their billing office to figure it out. at that point i called my credit card and had them dispute it for fraud. DO NOT USE THIS SERVICE!!! their customer service is ridiculous. they call off a different number every time, and called me like 7 times and kept leaving my voicemails, so unprofessional. read more

I got Lightspeed almost as soon as they began offering it. I have had nothing but great speeds, and fair and friendly cooperation from the Owner over my concerns. I only hope Lightspeed (Now Metronet) can keep up this great high speed internet, and service. read more

Absolutely amazing experience so far with lightspeed. The speed is as advertised. The customer service is available, local and helpful. They answer the phone!!! My installer was a pro. Absolutely no complaints so far. Couldn't be happier about my decision. The CEO of the company responds to email for pete's sake while comcast, xfinity and att low level employees will actively try to ignore you... when you finally reach someone they will promptly try to deceive you / confuse you into staying with their company. I will never give them another dollar. Thank you lightspeed. read more

I have had Lightspeed internet for almost 2 years now (and now their streaming cable as well). My personal experience with Lightspeed has been nothing short of amazing! Installation was quick and easy, they told me what I needed to have before install date, they arrived on time, and were here for less than 45 minutes to install and test everything. They were friendly and made sure my router was setup and secure before leaving. The internet itself is fast... VERY fast...I can run several devices on the wireless watching streaming services and/or online gaming with no lag or buffering... even 4K streaming. The customer service is AMAZING. I have only needed to contact customer service a few times for minor issues, but you can send a text, email or call 24/7 and leave a message and they have responded back to me within 2hrs (shortest time was 2 minutes!) and resolved my issue or answer my questions no problem. In 2 years, I have only had 2 outages. One for 12hrs due to a local utility issue, but Lightspeed customer service kept me updated during that time. The 2nd time was only for a couple hours for an unknown reason and they emailed me back within an hour to tell me they were working on it. Even after early adopter discount price goes to $70/month, that is still cheaper than I was paying with either of my other options that were not nearly as fast or had close to the quality of customer service! I would recommend Lightspeed to anyone that has Lightspeed in their area! read more

Here's the problem: the actual service is excellent and much cheaper than Xfinity, the main internet competition: it's fiber-optic, gig speed, installation is smooth, and it's pure internet. No bureaucracy to deal with. The problem? The trigger-happy and extremely defensive owner, who, unfortunately, also mans the help desk, which is always a bad idea. Owners should always leave support and billing to professionals, and concentrate on long-term strategy. This guy needs to take Bill Gates's advice that "we learn the most from our unhappiest customers." The slightest criticism of the business brings hate mail from him. He trolls Facebook looking for criticisms and attacks any critic there. Email alerts about system maintenance look like spam -- I'm sure that many of them never make it to the right inbox -- with no logo, privacy assurance, link to support, or professional language about what's happening. One I received was filled with typos -- it really looked like a Nigerian prince was at their customer support service. In short, you are likely never to have to deal with this guy given that the service itself is simple and reliable. But if you do, I suggest body armor. read more

I will update this review when or if my billing issues are resolved and I am issued an apology by the CEO and co-founder, Jason Schreiber, for his inappropriate behavior and actions. Jason Schreiber accused me of trying to scam him out of money because I requested reimbursement for charges to an old address (equaling $700+). When confronted, he sent short and dismissive emails in the late evening, refusing to accept evidence that he was charging us AND the current resident for the same amount of service. A few days later, Jason Schreiber shut off internet service to my current address in the middle of the night because he saw a review I posted in a networking group that was critical of his customer service. read more

I can't even tell you if the service is good. I had the service installed 2-2-18 and I opted for the TV channel service they provided because I am not tech savvy and had never streamed before. The The website indicated that the TV cable services would include over 80 channels and they would be adding 75 music channels shortly. I was not able to get the TV service to work until this week because I needed buy a Roku box (this was not clear on the website) and because I had eye surgery. I contacted the company by email yesterday to inform them that their website was not accurate as the channels posted were not the same as what was provided. Some were not available and there were only 70 some channels. I also asked them when the 75 music channels would be available. I use the music channels as often as the TV channels and the music channels are important to me. I wouldn't have signed up for this service if they were not going to provide music channels. Mr. Schreiber responded by telling me that they were not going to provide the music channels. I responded that their website was misleading and that they need to correct this information on their website, or I would file a compliant. I stated this more for the benefit of others, since they already had me on the hook. Mr. Schreiber then replied that he was going to cancel my service as he didn't like my attitude and stated that I should consider his email as a 30 day notice to cancel the service. Today, Mr. Schreiber stated that he was canceling the service as of 3-2-18, rather than 3-21-18. His behavior is quite bizarre and unprofessional. Their website was corrected this morning to show that they are providing only 70+ channels and they removed the information about providing 75 music channels. That is all I asked them to do, yet they still insist on cancelling my service. I now have to find another cable/internet provider and I am out of pocket approximately $200 for the cost of the wifi router and Roku box that I purchased for this service. read more

If a zero-star rating was possible for this organization, I would certainly award it zero stars. We set an appointment to have services installed in Lansing, MI. They called the night before and cancelled our appointment because they were new to the area and did not have the capacity to serve our home. They informed us that in a few weeks, after construction, they would be able to offer us service and would reschedule. A few weeks later, they sent us an email with an appointment time. The email went to a spam folder, and we did not respond to confirm the appointment time. They showed up at our house without confirmation, and when we turned them away because we had already installed another service, they charged our account the $120 installation + first month fee. They were IMPOSSIBLE to reach, dodging phone calls and only responding to email claiming it was our fault for "cancelling" and they were "doing this $120 charge as a cheaper option for us" compared to their $80 cancellation + $55 service termination fee. Only after we threatened to involve the Better Business Bureau did they return the money and cancel our service, but not before sending us a handful of emails which quite literally had the tone of a dramatic, rude teenager, calling us "ridiculous" and berating us for "changing our mind" even though THEY cancelled on US. They even chastised us for letting them "invest $1,200 to bring us service" despite the fact that our next door neighbors have Lightspeed. Do not give this "business" your money, they are scammers trying to rip people off for absolutely no reason and they will be unresponsive when you try and ask for assistance. ANY provider will be better. read more