Just had someone replace our box, upgrade our service, and he was amazing. Clear, focused,…read moreengaging, and a totally warm and wonderful person. They talk about a breath of fresh air--he was a gust. He made my day start with energy and good humor and the sense that the world is a good place. Exactly what I needed without being aware of it. His name is Ryan and you would be lucky to have him work of your cable--his energy is high without being over-the-top.

This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

I have had AT&T internet since August 2025 and the service has been horrible. the signal cuts out…read morefor no reason. have to restart and trouble internet box. 5 times a day. i also have an extender that hasn't work but they keep charging me for it. the home app doesn't work correctly because what's I. there doesn't match there system. today they shut off my internet box for no reason said it was system error but there was nothing they could do I have to wait for box. each time u call customer service they all over talk you and do t completely listen. when u tell them they are being rude they hit the mute button and say nothing to u. this one representive had me on mute for 30 min phone call were all I asked was for WiFi password since home app update but there system did not. so I would never ever recommend this company to anyone. I have loss 4 days or work and my kids lost 4 days of school (they do online school) because of there internet. if you want ur service not to work and the supervisor say there nothing they can do to help, then get AT&T. I'm in process now of finding any other company but them

I'm handicapped and being harassed because for over 2.5 hours was bullied because I can't trouble…read moreshoot for hours and fix my own equipment. It takes weeks to get anyone to the house to fix. They put on my file I'm difficult and won't work with the tech when I'm physically unable. I would post a -10 if I could beware if your handicapped or elderly they will act like they're helping you schedule an appointment and not really do it and lie while bullying you because your unable to do their job and tech supports job and the supervisors take hours to get to and they never follow thru either. Only mean people harass the handicapped and not going to take it anymore!

Our internet didn't work. We called multiple times with no help. When we cancelled, they charged us…read morenearly $500. They are now taking us to court. Not collections- court.

Service requests were delayed or ignored, and the price just keeps going up. The lags in the…read moreservice is unforgivable. I'm looking for another provider.

I had extreme problems buying my power supply and laptop chord from this company. They sent the…read moreshipment incorrectly, and refused to believe me when I told them there was postage due. They were overcharged and the shipment was not sent to me in they way they had a receipt for. I have lost considerable work hours due to this, and am at risk of loosing a project because I am still waiting for it to be resolved. The woman helping me, even after telling her that I had a receipt from the usps, said her company paid usps twice the cost of the shipment (why they didn't verify this cost for them selves before paying it is beyond me) If you sell something it is YOUR responsibility to ensure the customer receives the product they paid for, in the shipping fashion they paid for, in the time they paid for. From now on I am buying aftermarket parts. It was not worth my time or my money to do business with capital data.

horrible company and not trustworthy. I ordered a charger from them and paid priority mail for the…read morecharger to be available to me within 2-3 days. They brought my package to the post office 2 days after and the ending result for me was about 5 days to get the product I requested. Liars and unprofessional. Mark the owner is a lame. Instead of talking to me about the situation he put me on the phone with the liar that sold me the product.

I am frustrated that none of the Verizon stores can help resolve issues. They upgrade phones and…read morehandle new accounts but something as simple as splitting accounts requires us to call a national number. Upgrading the phone was a 2 hour wait or we had to make a future appointment. Stores are always clean with good product displays and customer service reps are nice, but it seems they have little power of authority to handle any customer service needs. I'm thinking about switching providers.

Worked with Heather to get a fourth line added, and she was super helpful and patient with me. We…read morehad some problems with the phone transfers and she was able to troubleshoot and solve the problem.

Verizon has CONTINUALLY overcharged and underserved its customers. The wait times in the actual…read morestores are horrendous, but doing anything online is a complete joke. They exhibit typical American corporate greed and will get away with anything they're able to. Complaints go NOWHERE here (a sad, canned response to these reviews is typical and pathetic). I considered going back to Verizon until I read all these reviews, and I see nothing has really changed. I'll stick with T-Mobile! Give it time..just like every other business in the world, Verizon will buy everyone out and become a monopoly.

Customer service is terrible. You cannot call anyone in the US. Even if you go to a store they…read moredon't open until 10 am. I upgraded my Internet and I'm still paying for the old device and have been paying for both services for two months. It's just unfortunate that these corporations have you over a barrel and don't even provide customer service. When is somebody going to complain about customer service jobs being outsourced to the Philippines? How about we make customer service great again?

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

Malique, employee at Xfinity Wireless on S Cedar St in Lansing MI, told my wife you have to sign up…read morefor xfinity in home WiFi in order to switch your phone number between the iPhone 15 and 17. He gets paid commission for signing people up and therefore he lied to my elderly handicapped wife for his benefit.