My husband just left this store with the intent to have his phone looked at because it's not charging properly. The representative said "they don't do that here". The rep didn't offer a solution or even help clean the charging port. My husband uses his phone for business throughout the day and desperately needed help as he is at 1% battery charged at the time of this visit. We've been customers for over a decade and are extremely disappointed at the level of laziness and poor customer service! read more

I have been a Verizon customer for 10+ years and while their service is normally great it's best to avoid this store. I went in for a damaged screen and while I have the Verizon insurance policy the employee there tried to sell me on adding another line so I could replace my phone just so I didn't have to wait for a new phone to arrive from the insurance policy. She tried to tell me that increasing my bill by 80.00 a month would be better than filing through the insurance policy they sell. She didn't mention that the insurance policy allows you to take it to a store to get it fixed or replaced that same day, she didn't mention that since my phone wasnt working I could file a claim on any computer with my Verizon account or even offer help filing it on a computer in store, and she didn't even mention that getting it fixed that same day would come at NO COST to me. Instead she just tried to increase my bill by more than half and sit there scrolling on social media and texting while I sat in front of her. read more

I hate to leave bad reviews, but the is place is ridiculous. I ordered a phone here in December. When I came to simply pick it up, it took almost an hour between waiting and waiting and all of the stuff they wanted to sell me. They talked me into a 'free' Apple Watch that I ordered that day. I never received a notification that my watch came in over the holidays, so I called Verizon on January 2nd, and they had to try to call the store, but no one answered. I looked up my order number in the tracking email they gave me when I ordered on 12/15, and it said it was invalid. So, I stopped by the store to see what was going on today, and they said that they had sold my watch and that they will 'try' to still get the promotion on it. They gave me another watch, said I would owe $35 for activation with Verizon PLUS another $25 for 'setup' with them. I told them I would set it up on my own but was told that this fee is how they make their money and couldn't be waived. After another frustrating 30 mins in this store, I left with a watch that wasn't exactly what I had ordered, because that had been sold, additional fees, and a 'we'll try' on the getting the original promotion from when I ordered in December. I've been a Verizon customer for at least 20 years, and this whole interaction was just crazy to me. read more

Customer Service is awful. Each time I go there it gets worse. We dropped a phone off to be mailed back for a credit and they lost it. I asked do you have a record and is there paperwork. The response was honestly I don't know and didn't really look. I will NEVER use this location again and would recommend others use a different store. I can't express how bad the customer service is. read more

I think the customer service is excellent. I had horrible service at the Verizon at Southglenn and the guys at Go seem to go above and beyond to make a customer happy. I have done multiple phone transfers with phone numbers and data from one phone to another and if it doesn't go smoothly they make every effort to make sure you it gets done. If trouble shooting needs to be done it get done. If they have to change sim cards they will do it. They say there is a fee for transferring data but if you are a good customer they will wave the fee. Great knowledge and an all around pleasant place to do business. read more

Service is horrible, and they sell you crisp you don't need or want! Avoid this location at all costs!! read more

After roughly eight hours of dealing with this company and Verizon corporate, I still haven't spoken to a single person in management from these stores or corporate about the ridiculously terrible experience I had. The whole process of switching my fiance over from T-Mobile and upgrading my own phone was worse than a nightmare. I won't be doing business with this company ever again. read more

I would give it a 5 star review for their customer service but not this time. After several attempts to go to this store they are not open. It seems that they just don't want to work. If your excuse is being short staffed that is a lame excuse because a lot of businesses still open their doors when they are short staffed, but not this one, they would rather close their doors and not make money. Absolutely ridiculous! read more

Extremely long wait times every time I go here- I just wanted to buy a phone case but left after about 30 minutes and still 2 customers ahead of me. Short staffed and they go super slow. read more

The owner was super helpful, super efficient, and super knowledgeable. I went in to just get a new phone, but he was able to arrange our plan to a lower price with unlimited data, as well as get a better phone than I planned. He was even able to transfer everything over to the new phone to make it much easier for me. I would definitely recommend this location to anyone needing to go to a Verizon store. read more

What a joke the door is locked 7 mins before they close and the employee is in there counting money and shaking their head like I am the idiot! read more

Bad customer service nobody wanna help you and people walking around and don't help youa fucking tha store

After contacting Go Wireless my situation was resolved. My only reservation was that it had to get that level. I was happy that Go Wireless assisted in helping me. read more

I am surprised at the negative reviews because I had exceptional customer service from Connor at this store. I was purchasing a new phone and Connor answered all my questions and after making my decision, he transferred all my contacts, photos and apps PERFECTLY. I was dreading the whole new phone purchase, but it couldn't have been easier or more professionally handled. Highly recommend this Verizon store. A+ Experience. read more

There's nothing worse than a high pressure sales experience. I typically know what I want and what its worth before I shop so it is nice when you work with a group that does not mess with the back and forth sales approach. It's nice to get honest ppl that know the products, features, and have a great attitude. I received awesome customer service, suggestions and help! I'm already spreading the word to family and friends! Thanks so much, Derek and Jordan! read more

I'm not sure what the 1 star reviews are about, I just went to this store for the first time and had an excellent experience. Tony was super helpful and explained my options thoroughly. I feel confident that I received the best deal possible for my new iPhone 7. I will definitely be returning to this store. read more

I would give it 0 if I could. Severely lacking in customer service. The owner must be embarrassed. I will not be going there again. Ever.

The main guy that works there has no people skills whatsoever. Worst experience ever!!! I would drive an hour to another store before I would ever go back to this one. read more

Truly awful customer service at this store. I ordered my new phone and service through another store, but this location is closer to my office. I went in to have them activate the phone and transfer my contacts. I was third in line to be assisted and was browsing patiently when the manager looked over at me and asked 'what do you need'. I quickly explained and his first words were for me to go home and do it myself. I had all the instructions I needed. When I tried to explain I had found the process somewhat confusing, he immediately said he would charge me $20. I know this man is not indicative of Verizon as a whole, but it's a lousy taste in my mouth as I begin my service with them. read more

Best customer service ever. Best store I've been to, there's nothing like walking into a Verizon store and being immediately helped. No lines, highly recommended. read more

I wasted twenty five minutes sitting, waiting for some help, just to be told to call costumer service. The absolute worst costumer service, incredibly rude and lazy. read more

Absolutely the worst service ever ! DO not walk away, RUN!!! Refused to take back service during the 14 day buyers remorse. Had to call corporate to advise the store that it was illegal for them not to return it! The transaction ended up costing me more since they are not a true cellphone carrier store. They have outrageous fees $20.00 per phone to "set it up" ?? They sell you their go wireless discount plans which are just more profit for them ! Stay away !!!! read more

Avoid this location at all costs as it is sure to cost YOU far more than they claim to save you. A "5 minute" process to change over your service will really take an hour up front. I was promised $170 monthly payment. (my Sprint bill was $148 for the same service) My first 2 bills totaled $535! It took 4 hours of talk time with Verizon, and a second trip back to the Go Wireless location in person to get everything fixed, because they don't answer the phone or return phone calls at Go Wireless. This is not a knock on Verizon or even Go Wireless as I cannot speak for other GoWireless locations. I will never again step foot in a GoWireless. All of my business will be done at a TRUE Verizon store as I was advised by the Verizon customer service rep today! 1 star only because zero was not an option. read more

I visited this Go Wireless last spring and asked to use their bathroom. Although it was an employees' bathroom, you'd think they'd keep it clean for customers. NOT! The floors were black with grime, especially around the toilet; the toilet itself, too graphically disgusting to describe, but let's just say that it hadn't been cleaned in months--perhaps years. The whole room was dirty and smudgy--sink, sink fixtures, light switch, door handle--so I decided to hold it. As for their service . . . just average. read more

Came in guy was training his name Was Justin!!!! He was awesome and Their was a girl named Danielle was so awesome this is the best freaking version ever love this store always helpful! read more

Terrible customer service. I went in because I was having service drop all the time when the rest of my family's phones didn't. The guy who helped me never looked at my phone. He kept texting on his phone instead of helping me. He just wanted me to either buy new or some other up sell crap. Seemed very bothered that I was even there. When I told him I was going to Verizon he said "you didn't ask me to look at your phone"- pretty sure I said "can you LOOK at my phone to see why I keep losing service" when I walked in. But that reinforces that he wasn't pay attention to me when I walked in. Extremely poor customer service. I should have looked at the reviews of the store before I wasted my time. I'll go to a true Verizon store where I've had much better customer service. read more