Huge SHOUT OUT to Catie. Thank you for stepping up and taking care of my daughters return of her phone. I was not happy when she told me that she was told by another associate (Alexander) that she would have to go all the way back home and erase her phone because the WIFI at the store was not reliable. Makes me question the Verizon network. Also makes me question the training or lack of that he received. Again, thank you Catie for your professionalism and excellent customer care. 1 Star to Alexander and 5 stars to Catie. Do better Alexander. read more

Wouldn't recommend every employee to offer the assistance that you maybe needing, or even a greeting, especially when they just want to hand you a phone number to call for your answers so they can leave for the day!!! However, I have found Danny here to be helpful in the past, regardless of what time of day & was also considerate to others waiting!! read more

Justin was great & got our whole family set up! He was amazing & saved us big on our bill - Amazing!!

If you go into this store, I highly recommend Josh, the manager to seek out. He was super helpful with a complex situation that was a corporate error and corporate could not help us. Josh, you rock at customer service! read more

Went to this store a month ago and bought a new phone for my daughter. When my next bill came I found that the "solutions specialist" had added on an unwanted service that was adding another $5/months to my bill. Tried getting it removed online, no luck. Called the 800 number and endured 45 minutes of mindless wait music before hanging up in frustration. Went back to the store and waited another 35 minutes in line before I finally talked to another "solutions specialist" who managed to get the extra service removed. Just an underpaid schlub working for a bloodsucking billion dollar corporation. It will be a long time before I go back to this place again. read more

Good luck with them helping you transfer data from your old phone to your new one or installing a screen protector. All they are there for is to sell you items. I don't understand why their customer service level is so poor at that store. read more

This Verizon Store (N. Main HP) gave me the worst service I've ever gotten from any Verizon store!! First, there was a wait and they wouldn't even let me in the store. Once I was allowed in the store, I went to the 1st associate who half @$$ed his job and didn't really do anything other than pull my account up. Then came the 2nd associate who said he fixed all of my tech issues when he didn't fix a single one of them. I bought 3 watches and had 2 issues with my business line. I had to charge the watches before I could sync them to the phones which is why I didn't know before I left the store that he didn't do anything @ all. Once the watches were charged is when the real "fun" started. They would sync, but couldn't be added to my service.... because as it turns out he didn't even add the watches to my plan. Verizon had no record whatsoever that I had these watches. Verizon & that DB associate better thank goodness I'm an honest person!! Because I walked right out of that store with 3 brand new watches, all the accessories to go with them, including brand new life proof cases & that idiot didn't even charge me. I say idiot because he thought he charged me, but when I got home, it became obviously clear he didn't add any of it to my account. Since it was Saturday evening, before Easter Sunday, I gave up on trying to figure out how to make the watches work & told everyone we would try again in the morning. That's when it became blatantly obvious that not only did the 2nd tech let me walk out of the store with thousands of dollars of tech & accessories, but he didn't in any way add it to my bill which meant no warranties, no service, no access, no nothing. So, I start the process all over again, but this time Verizon (app) will not recognize my password. Basically, I had to delete & re d/l Verizon's app. Then I could change the password which now meant I could get back into my Bill. That's when I realized what that 2nd DB associate had done. So, I tried & tried to get it to work, but I couldn't which meant I either had to go back to the store or call Verizon except it's Easter Sunday = store isn't open. I called. A THREE HOUR phone call later, I finally had all 3 watches working & paid for + warranties AND my business line issues were finally corrected. All of that hassle, headache, & drama could have been avoided if those idiots INSIDE THE STORE had just done their jobs.... && yes you better believe I contacted corporate over them letting me walk out of the store with thousands of dollars of tech & accessories. I have a feeling those 2 who "helped" me won't be employed there for much longer. read more

When I first came in the store I was greeted and checked in. The people here were super kind and very knowledgeable when I was switching over from my past service to theirs and even showed me how to keep my phone number. Donny was very helpful and knew the answers to all of my questions in regards to my new plan, new phone, and billing so I had a good idea of what I was getting into. He was also knowledgeable not just when it came to phone service but other aspects of the phone I was buying regarding insurance plans and protection which was very helpful. The great customer service and knowledgeable staff made me glad that I chose Verizon. read more

They were very friendly and helped me get to the right person to help me. They were honest in letting me know that I didn't need a new phone just tech support and now my 3.5 year old iPhone 6s Plus works as well as it did the day I bought it! Thank you! read more