Horrible Customer Service. Tried to start a new account with AT&T. Signed up online. SIM card went…read moremissing with FedEx. Called 611 and was told go to this place and pick up a SIM card. Called them first to check their hours. Explained my situation and they told me they can't give me a SIM card, call 611. Wait, what?! No thanks, all this hassle to open a new account?! Keep your SIM card I'll stay with t mobile. Lazy employees.

From the owner: AT&T, serving over 81 million wireless customersread more

My sister been with Metro for 4 years after switching from a competitor who kept raising the bills…read morenearly every month. She had no problems until this new manager came in. He was originally very nice and accommodating. Her phone broke just 3 days after upgrading and returned to the store to fix it. The manager Ron provided a new phone with a new number as he said he couldn't put the sim card of the phone she just upgraded to in it(her number changed 2x in 3 days now). He said the other number would be removed from the account as it was now inactive. She checked her next bill only to realize the inactive number was still there so this is 2 months of being charged for an inactive line. She called and visited the store and was told it would be taken care. She also called customer service to make sure it was done. They said it would be. The next month comes it is still there. She repeats the month prior and tells store and customer service. Now at 3 months of charges for the line and she again repeats the process. She received this months and surprise the inactive line is still there. Back to the store this was after speaking to him the night before and having him call his employee an idiot and stupid for giving out information to someone not on the account and not law enforcement. The manager Ron tells her to put in an extension and on the 3rd day to come to the store and he would credit the account so she would have no bill for December and transfer her son over from a different account still with Metro. She called to make sure he was there and was told he was not going to be in that day at all by the employee above. She went in the next day and was told by Ron that she didn't come in as she was supposed to and she informed him that he wasn't there either as she had called to check. She called customer service and was told that the manager was the only one who could do the credit as he was the one to promise it to her. She spoke to 2 very rude agents one of which was a 'supervisor' who acted more childish than when her kids and grandkids were 2 years old, refusing to listen and to even speak or give her name. She called back and spoke to a lovely agent named Ane who told her that she did need to go to the store as he was the only one who could do the credit but she was putting in notes stating what my sister had done over the months and that the manager Ron needed to honor his promise as any other company would do. My sister was advised to call customer service and have them speak to him. He did not want to speak to customer service and proceeded to yell at my sister that she was supposed to be in on the 3rd day to 'take care of it'. there were other customers in the store as well as the employee. My sister called back to customer service and received the run around from them yet again saying she needed to go to the store even after telling them that he yelled at her. It is now apparent why Metros competitors are offering so many deals and many of Metros customers are switching if this is the way they are being treated as well.

Those over 35-40 belong in management only. If I'm doing the quick operational tasks instead of the…read morestaff, something is wrong. Whether you're new or inexperienced, if you aren't tech-savvy or don't know the job, this isn't the place for you. Turning a 20-minute process into a 75-minute ordeal is a failure of performance and a blow to customer satisfaction. Good luck!

We have used T-mobile for 10 years now and have been very happy with the experience from the…read moreservice too sales all the way too customer service in store, on the phone and even through text. Our phones are always operating at peak performance and we enjoy going into the store for other products.

I've been here several times in the past couple years to inquire about phone and internet plans…read more Looking at new phones is always fun, too..... This is your typical AT&T store: bright and spacious with phone displays along the wall (iPhones, Androids, Windows phones, etc.) and a couple center displays with the latest tablets. There is no large television display area, but they do offer U-Verse (whatever the bundles are -- I haven't looked much into it). Employees are friendly and not too pushy, with the exception of a couple of them. You have to be clear and upfront about your intentions when you speak with them. One new development with their phones that I didn't know about until a few days ago: gone are the days when you can just put down $200 for a phone with a 2-year contract. Nope. Now you have to pay full price of the phone, no matter what. Not up front, of course, but in payments over twenty to thirty months with AT&T's NEXT program. Eeek! Unless you're able to shell out the full cost of a phone up front or you opt for one of the cheaper GO phones, you're stuck with a monthly payment for the phone itself in addition to the phone usage bill. Not cool. Along with that, you can upgrade your phone only after a certain amount of time, based on the payment plan you choose. Blah. On one hand, it's nice not to plunk down $200 off the bat for the phone, but it sucks that your bill is essentially higher each month because you're paying for the phone itself too. Let's face it..... phones are getting more expensive these days. Sigh. At least this store is here. No need to drive out to Lexington for assistance. I'm a fan of the store, I suppose. Just not the phone bills.

We came in to upgrade to a new iPhone- everyone in the store was very friendly. When we walked in…read morethey were assisting other customers but greeted us and told us they would be with us soon. Our rep Alex was very knowledgeable and efficient- he made the entire process smooth and enjoyable. I have seen some negative reviews of this store that are mostly old- I would not hesitate to come here, and this was a great experience for us.

I made the mistake of ordering my hotspot online and it was a disaster. I tried online support and…read morethey were useless. The only useful thing they did was recommend going to this store for help. I came in, and explained to them my problem and they had me ready to go in 10 minutes. Would highly recommend going here for any purchases or any help needed. Don't waste your time with online support. Just go here.

I went in to order the new T Mobile 5G Home Internet service. The folks in the store are nice but…read morethey have to get others from T-Mobile on the phone to order the service. I understood the issues they had with verifying my credit with a credit alert I had placed with credit reporting agencies due to recent identity fraud issue. However, after several times giving them my home address, phone number, social security number, having them call me on my cellphone while already on phone with them in the store, getting transferred to different departments - I could tell we weren't getting anywhere. The guy on the phone from T-Mobile wanted the T-Mobile store to give him the number of a SIM card. I asked don't they just ship them with a SIM card. They said they are doing things manually - whatever that means. They then had to speak to someone else to get the activation..... Could not get past this point..... My wife was waiting in the car, we had lunch getting cold, and it was now an hour and a half !!!!!!!.... I gave up. Sad as we really wanted the 5G home internet service. The people in the store were nice but the company does not have customer friendly processes and procedures to simply set up an account, take payment, and ship. This should not take a rocket scientist and frustrate the hell out of those wishing to do business with them.

They do cell phone repairs. They will get your phone repaired but it will cost you. My son broke…read morehis screen on a nee phone. They charged $180 to repair which was high but cheaper than buying a new one. Picked the phone up took home and placed on charger which it would no longer charge. Took the phone back and they guy said the battery was bad and it would cost $50 to replace. Worked perfectly fine before they took apart bit not after. I asked doesn't this seem odd that it worked fine before but not after repair his reply "The cell phone companies intentionally make batteries go bad and build memories ". I don't want to call them CROOKS but they will conveniently take advantage of you. STAY AWAY! THEY WILL NOT TAKE OWNERSHIP OF THEIR MISTAKES. Didn't even offer to discount THEIR screw up!

If you are looking for a gorgeous wreath or saddle for a loved ones graveyard marker, this is a…read morewonderful place to look. They also offer handmade soaps and lotions that smell and feel super. Of course they have more, check them out! They are located downtown Lexington now.

Garbage service. This is an overall review of the company. I lived in Lexington and now reside in…read moreGeorgetown. Service is crap for gaming, just as it was in Lexington. Constant outages, lags, and other crap issues are the normal theme with this company. Heavily over priced for the trash service. Then they have people aggravating you while your shopping which is annoying. If your going too sell shit service have better reps.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 106 Osborne Way. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Georgetown Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I've been here three times. Each time has been super quick and the prices are really reasonable…read more Very easy to make appointments or you can do walk in but you might have to wait longer if you do. I've had 2 batteries replaced, 2 screens replaced, and bought otter boxes and screen covers. Highly recommend this store.

Very quick repair of iPhone 11 screen (under 10 minutes). Phone looks good as new! And price was…read morevery reasonable.

I stopped in to see if they could help me fix my cellular data issue. I accidentally reset the new…read morephone and couldn't figure out how to reconnect the account. I worked with Brent. He told me that was a retail store only but still was willing to help me. He was able to restore the phone completely. As a new customer, this level of assistance is really appreciated! Thank you!

Commission, Commission, Commission. You get the hint!!!…read more Initial experience in the store, was good. Everyone very polite, however they work on commission so they most likely will be polite and helpful. With that said! I stopped in about getting 4 lines of service and phones. Asked what I thought a simple question "How much is payment a MONTH". Of Course I knew what I was currently paying, just wanted to see other options. He gave me several different sales lines. Again "How much is payment a MONTH". Verizons Sales Agent: Finally he said $140 plus tax and wrote the number down on postie note. Phones have promotion of buy one, get one! Your first couple payments will be high because of the way the promotions for phones work. Back to Me: Wow, that's not bad. Lets do this! After and hour of transferring everything over, understandable. I have phones to trade in. Of course we take trade in. I was told I would get a $250 trade in for 3 iphones. I was finally done. I was out! 1st payment $450, 2nd $250, I called and asked when is bill going to be consistent. Verizon said there was a bunch of extra features i was enrolled on. So they took that off. 3rd $80, 4th $250. Called Verizon again. They said not sure what the sales agent offered you but he was incorrect. The cheapest plan we can get you in will be a reduction in your data plan and will be $200 a month minimum. This isn't what I was told! Verizon said the Georgetown Verizon is not an actual corporate place but and authorized retailer so we can't do anything about their false promises. Your bill will be at least $200 per month. You signed a contract. If you must deal with this authorized retailer of Verizon, make sure you get everything in writing. Down to the cent or go in with the understanding that you'll be paying at least 30% more then what they say!!!