Update: 09.24.25 (afternoon) response to business: "sorry for the wait" doesn't even begin to cover…read morethe issues I laid out. My review wasn't about time alone it was about the careless way the situation was handled, the lack of real help, and the condescending attitudes I experienced. To brush all that off with a one-liner apology only proves my point. I wouldn't walk back into this building if it was the only door left open during a war Funny enough, I just called the store to ask who the store manager was turns out it's Chris. The same Chris who, during my visit, noticed how long I'd been there and even mentioned there was a faster transfer method, yet never actually helped me. So to whoever answered the phone, I made sure to pass along a message: Chris can take his condescending response and send it exactly where the moon doesn't shine. A formal complaint with corporate has been filed as of 09.24.25 @ 3:05 pm CST enjoy that call our conversation was great :) Original : 09.24.25 (morning) I debated whether to even write this review, but after thinking back on my experience, it definitely deserves one. On Monday, September 22 around 10:45 AM, I went in for a warranty exchange. At first, things seemed fine the gentleman who greeted me was polite and called a manager to bring out the replacement phone. Right away, I noticed two issues: the phone wasn't the color listed on the box, and there were scratches on the lenses. I brushed it off since it was an exchange. The real problems started with the setup. The replacement phone arrived with less than 20% battery, yet no one bothered to plug it in, even though Apple updates require enough charge. I sat waiting while the phone died, and had to flag someone down just to get help. Once it was charging, the update still wouldn't start. Instead of troubleshooting, the tall associate just kept saying "give it a second" without doing anything. I ended up fixing that myself by restarting the device. Next came the transfer. iCloud wouldn't progress for nearly 10 minutes, and again I was told to "just wait." Only after I insisted did the same associate force a shutdown, which temporarily worked. At one point, another employee named Chris noticed how long I'd been there (now approaching two hours) and even mentioned there was a faster transfer method they could've used but it was never attempted. Instead, I was pushed toward a phone-to-phone transfer that could take nearly two more hours, even though I made it clear I had a meeting coming up. What frustrated me most wasn't just the wasted time but the dismissive attitudes. The tall associate kept offering empty suggestions instead of actual help, and the woman I dealt with carried herself with a superior, condescending tone that I did not appreciate. Honestly, from the moment I walked in, I noticed weird looks and a general lack of welcoming energy, which made me feel my presence was a problem. In the end, I canceled the entire exchange, got my money back, and waited until I returned to Florida to do the exchange properly and with no issue. That says a lot. I'll be contacting T-Mobile corporate and customer service because the way this was handled was careless, unhelpful, and disrespectful. Customers shouldn't have to troubleshoot their own warranty exchanges while staff stand around offering excuses, condescension, and attitudes.

Good service, they did try to up sell me. Not fan of that approach. Very busy store, need seats.read more

Stopped in for help and received the bare minimum. I'm going to try another T-Mobile store for help…read moresetting up my phone. I'm crossing my fingers. Looks like the employee at this store on Nicholasville Rd., near Trader Joes rather do nothing than to ask, "Is there anything else I can help you with?". Those are important words to remember when in the service industry.

My wife and I just switched from Verizon to T-Mobile. We now have 2 brand new Samsung phones and 2…read morebrand new Samsung tablets (all with data). We have 4 lines now, for essentially what we were paying Verizon for 2. All with the help of Steven, a very nice person who answered all of our questions and transferred everything from our old phones to the new ones. Thanks again Steven

I stopped in to see if they could help me fix my cellular data issue. I accidentally reset the new…read morephone and couldn't figure out how to reconnect the account. I worked with Brent. He told me that was a retail store only but still was willing to help me. He was able to restore the phone completely. As a new customer, this level of assistance is really appreciated! Thank you!

Commission, Commission, Commission. You get the hint!!!…read more Initial experience in the store, was good. Everyone very polite, however they work on commission so they most likely will be polite and helpful. With that said! I stopped in about getting 4 lines of service and phones. Asked what I thought a simple question "How much is payment a MONTH". Of Course I knew what I was currently paying, just wanted to see other options. He gave me several different sales lines. Again "How much is payment a MONTH". Verizons Sales Agent: Finally he said $140 plus tax and wrote the number down on postie note. Phones have promotion of buy one, get one! Your first couple payments will be high because of the way the promotions for phones work. Back to Me: Wow, that's not bad. Lets do this! After and hour of transferring everything over, understandable. I have phones to trade in. Of course we take trade in. I was told I would get a $250 trade in for 3 iphones. I was finally done. I was out! 1st payment $450, 2nd $250, I called and asked when is bill going to be consistent. Verizon said there was a bunch of extra features i was enrolled on. So they took that off. 3rd $80, 4th $250. Called Verizon again. They said not sure what the sales agent offered you but he was incorrect. The cheapest plan we can get you in will be a reduction in your data plan and will be $200 a month minimum. This isn't what I was told! Verizon said the Georgetown Verizon is not an actual corporate place but and authorized retailer so we can't do anything about their false promises. Your bill will be at least $200 per month. You signed a contract. If you must deal with this authorized retailer of Verizon, make sure you get everything in writing. Down to the cent or go in with the understanding that you'll be paying at least 30% more then what they say!!!

I have been doing business here for many years. The guy behind the counter, Sonny, goes above and…read morebeyond to explain stuff. You could walk in to this store and this guy will school you on what best fits you. And he doesn't try to upsell everything he wants the best for the customer. The store is nice and clean. It's the best cell phone shop in Lexington!

Sonny,was amazing!! He went above an beyond to help Me,after I was in need of a new ph (b/c water…read moredamage to old one)He did the absolute most to get Me back on track!! An very politely and efficient!! MY NEW STORE!!! Thank You,Sonny!!!

He was able to remove the virus from my tablet and gave me a very good price. This is my second…read morevisit to this business and was satisfied the fist time also.

I found this location on Yelp and had booked an appointment for the following day. Upon entering…read morethe store, it appeared to be under some type of renovation because there were no other product offerings visible, cardboard boxes in the corner, and only a sales counter in the back of the store. There were no pricing charts visible, however I had received a price quote online. I was in need of a iPhone screen repair. After checking in my phone, I was instructed to remove it from the case and give the login pin. With previous repairs at other shops, I usually waited while my phone was repaired. However, I was instructed to come back in a couple of hours. Long story short, my phone was repaired and worked for several days, but then it began to glitch. I returned to the shop and they were able to reconnect a connector. Had no other issues since then.

I switched from Metro PCS not because the service was horrible but because my phone call volume was…read moregoing out. Getting my account number and pin from Metro PCS was easy. The girl at Boost has gone above and beyond anytime I've stopped in. The customer service at this store is always outstanding. I ended up with a free phone for porting my number in. I did have some issues with the alarm not working and they were able to fix it for me. Right now they have some awesome deals on phones. I highly recommend this location to anyone looking for a new phone.

I had a problem with the USB-C charger connection on my iPhone. I had cleaned the port but it still…read moredid not connect. I was at the Apple store at about 2pm this afternoon and a guy told me the connector was dirty and he would clean it with tools he had in the back. I was skeptical but he brought it back and the connector worked perfectly. I wish I had got the young man's name because he did a great job and made me learn something today and I wanted to mention it in this review. I have a maintenance agreement for my iPhone but he told me the cleaning was free of charge anyway. Great service!!

Waited thirty minutes for a phone case swap just for them to only have a single basic case in…read moreinventory. Should have been relayed when I checked in.

In the midst of a pandemic, I found myself in need of yard signs several times. My daughter's…read morecollege "graduation"... well, that was almost non existent. I follow Big Daddy Stickers on Facebook, and noticed the graduation signs that were advertised. I emailed a photo and indicated the college, and they took it from there. The school color, and the picture quality were incredible. By the time it was graduation time, there were a lot of people in the neighborhood who also had grad signs, that were of low quality and probably ordered online for double the price. The one in my yard was the best. Several people who walked by while I was outside asked where I got it, and I was happy to report, Big Daddy! A few weeks later, I ordered directional signs for my daughter's wedding. Klinton pretty much designed them from scratch. Oh, he also made stickers for the bottles of hand sanitizers that we gave away to the guests. Now he's doing the birthday yard signs. There are a few companies around town doing them, but look no further, I'm sure BDS has the best quality and prices.

This is a really great business he is very helpful and very talented I can give him something and…read moresay work with it and he makes it into the most beautiful banner he did one for my mom and one for my son and they both turned out wonderful he has the best customer service