My sister been with Metro for 4 years after switching from a competitor who kept raising the bills nearly every month. She had no problems until this new manager came in. He was originally very nice and accommodating. Her phone broke just 3 days after upgrading and returned to the store to fix it. The manager Ron provided a new phone with a new number as he said he couldn't put the sim card of the phone she just upgraded to in it(her number changed 2x in 3 days now). He said the other number would be removed from the account as it was now inactive. She checked her next bill only to realize the inactive number was still there so this is 2 months of being charged for an inactive line. She called and visited the store and was told it would be taken care. She also called customer service to make sure it was done. They said it would be. The next month comes it is still there. She repeats the month prior and tells store and customer service. Now at 3 months of charges for the line and she again repeats the process. She received this months and surprise the inactive line is still there. Back to the store this was after speaking to him the night before and having him call his employee an idiot and stupid for giving out information to someone not on the account and not law enforcement. The manager Ron tells her to put in an extension and on the 3rd day to come to the store and he would credit the account so she would have no bill for December and transfer her son over from a different account still with Metro. She called to make sure he was there and was told he was not going to be in that day at all by the employee above. She went in the next day and was told by Ron that she didn't come in as she was supposed to and she informed him that he wasn't there either as she had called to check. She called customer service and was told that the manager was the only one who could do the credit as he was the one to promise it to her. She spoke to 2 very rude agents one of which was a 'supervisor' who acted more childish than when her kids and grandkids were 2 years old, refusing to listen and to even speak or give her name. She called back and spoke to a lovely agent named Ane who told her that she did need to go to the store as he was the only one who could do the credit but she was putting in notes stating what my sister had done over the months and that the manager Ron needed to honor his promise as any other company would do. My sister was advised to call customer service and have them speak to him. He did not want to speak to customer service and proceeded to yell at my sister that she was supposed to be in on the 3rd day to 'take care of it'. there were other customers in the store as well as the employee. My sister called back to customer service and received the run around from them yet again saying she needed to go to the store even after telling them that he yelled at her. It is now apparent why Metros competitors are offering so many deals and many of Metros customers are switching if this is the way they are being treated as well. read more
