My husband and I recently switched from Sprint to AT&T, yesterday, Sunday afternoon, after church…read more Honestly?? We were kind of hesitant. We saw a lot of people in AT&T and we thought we would be waiting awhile. On Saturday, we went to a Sprint store to try to have my husband's cell phone fixed; and while they were nice, 1.5 hours later, we still didn't get his phone fixed.
Before we went into AT&T, we had several requests....to keep our phone number, be able to use our military discount, and because we already have Directv...if there was a discount there, available to us.
Taylor Graham heard everything I had to say, and she said, let's sit down and see what we could do. I had my iPhone 8 paid off with sprint and I wanted to transfer my number over. She said that my phone needed to be unlocked to completely transfer over. I contacted Sprint, using her work phone and they said they would put in a ticket and that it would take up to 72 hours. I'm disappointed with Sprint, in that it would take so long. But, at least I have access to the internet now, whereas before, I had access to nothing, due to the AT&T SIM card.
But all in all, it took maybe 1.5 hours. My husband got a brand new iPhone 8, and the Mophie 7 battery case fit perfectly. We were offered an iPad with cellular for an extra $10 a month. I asked if they had WiFi only, and they didn't, so we passed on their kind offer. We were also offered 2 other accessories at a discounted rate; and while we were thankful, we had to pass on the 2 extra accessories for now.
We have had AT&T home WiFi internet before, several years ago; and we had such troubles with it....so we were hesitant to make the switch to AT&T cell phones. Our AT&T phones now work in the spotty areas in Georgetown and even in our house. We didn't realize how bad it was with Sprint until our service has excelled so well with AT&T. We have had 3 or 4 bars the entire time. No more trying to find who had free internet to make our phones work...or hooking up to our internet service at home.
All in all, Taylor Graham was amazing at AT&T. She is kind, sweet and very caring. Plus, she put up with me and my extremely blunt and honest ways. If we have any issues, we definitely want to work with her again!!!