I love Madewell's products and ordered most of my Christmas presents from them this year. I received an incorrect item from my online order and have yet to receive an item I selected overnight shipping for. I went to the store near my house to try to resolve this-Olena was my cashier. She didn't greet me in any way, and I could tell as soon as I started telling her why I was there she had already made up her mind that she didn't want to help. She told me she couldn't help in any way with the item I had yet to receive (wouldn't even look at my receipt), and she took the incorrect item from me and returned it before I could let her know that I didn't want to return the item-I simply wanted it monogrammed like I paid for. She let me know that my card would be refunded and then rudely stared past me until I walked away. Any advice on how to receive the items I paid for or even respect from the employee would have been appreciated. I doubt I'll go back to the store. read more