Consumer Cellular is what is known as MVNO (Mobile Virtual Network Operator) that partner with AT&T…read moreto provide telecom service. Prior to 2024, it also partnered with T-Mobile but in 2024, it is exclusively with AT&T. The rate at AT&T was simply too high and we switched to a different service provider. Six months ago, we stop by the Consumer Cellular store at Gulf Coast Town Center to inquire about their plans and availability of iPhone 16. At the time of switching, Apple announced their 16 iPhones. We did not wait to upgrade to iPhone 16. We switched and used our old iPhones without any issue. With AARP membership and auto payment, we reduced our expense by nearly 50% per month! The store is huge, clean and organized with many sample phones, device accessories on display. We waited for six months and finally upgraded our devices to iPhone 16 with IOS 18.3 this week! Within one hour, we completed our upgrades flawlessly! The staff at the Gulf Coast Town Center location is very knowledgeable, friendly and professional. David is a seasoned technical professional with excellent people skill! Ronald and a female staff (I did not recall her name) always work with a smile! Highly recommend this store if you are interested in reducing your mobile phone expense!

I needed to transfer my old phone to a new iphone and had a great experience at this store. The…read morestore was clean, organized, with seating areas and snacks. Representative David was incredibly helpful and patient and hooked up my new phone with all my contacts, apps, photos and more. The process was easy and I love my new phone. Great staff who works with us over 55 people very well - they explain simple things and don't make you feel stupid for not knowing technology like younger generations.

Based on 2 visits. It's hard to determine who works here because they dress like a consumer…read more Outside of the AT&T emblem on the shirt you wouldn't know the employee versus the customer. Customer service yesterday was good for the amount of people in the store. It was good today as well. I recommend making an appointment as the wait without one can be pretty lengthy.

I have been a customer of AT&T for over 20 years. Walked into this store yesterday to see what it…read morewould take to get new phones for my family because I wanted to lower my bill. I go in and speak to the representative after looking at things he tells me my bill would be going up because they are not giving $1100 in trade in value for the phones. All trades ins are $730 value. Mind you the day before I had visited a different AT&T store where I was given completely different information and my bill would have dropped almost $60 and that was getting all new phones for my family. I just looked at the rep and left. Called AT&T customer service line where that rep informed me that the store was completely wrong in what they provided to me. Because of this we have decided to complete leave AT&T. Corporate needs to investigate this store for their practices.

The customer service was terrible, the guy with 4 lanyards sticking out of his pocket had a huge…read moreego. He was very condescending and rude, when we didn't understand a question he would scoff and laugh at us, and would just repeat the question after we'd state "we don't know what that is/means". One woman had to use the restroom, but said she'd go after they were done, and he continuously yelled at her and forced her to go. Not to mention there were two people working but the other guy was too busy checking his email to help us. Overall: terrible customer service.

Couldn't be happier with how honest and helpful Mr. Campos was. Also i am happy I was able to walk…read moreout with a new phone and a good deal!

Upgraded our iPhones last month. We worked with two different agents and both were very helpful…read moreand friendly. We are happy with the price, service and products...and the whole process took only about an hour.

I got my phone stolen and Melissa was so great to work with. She helped make sure my info was safe…read moreand walked me through the steps on how to report and erase it. I highly recommend working with her if you stop in.

Aaron helped us with a very frustrating experience regarding a stolen/lost phone and was incredibly…read morepatient and understanding. He took his time and helped guide the situation towards being solved and we're super appreciative. Anyone coming to this store should ask for Aaron and would be lucky to get to work with him.

Andres was very helpful on the phone when I called asking for help. He encouraged me to come in…read moreeven though it was close to closing time. Upon entering the store Julio helped me. He was able to easily fix the issue I was having. He then showed me how to make sure my phone was backed up (which it wasn't!). He was very helpful and kind. I usually dread going into cell phone stores, I'd pick this one every time!

My iPhone 11 Pro lightning connector was no longer charging from the connector so I took it into…read morePerfect Phone. They said it would be ready in an hour. I picked it up later that afternoon and it now charges perfectly using the connector. I really appreciated their swift service and will be back when I need a new phone

From the owner: Perfect Phone is your go-to mobile repair shop for fast and reliable service. We fix phones in just…read more20 minutes—no long waits, no hassle. We also sell a wide variety of tech including iPhones, Samsungs, iPads, and more. Whether you need a quick repair or a new device, we’ve got you covered!

I was on vacation and my iPhone wouldn't charge. I called and he told me to bring it by…read more The first thing he did was look at the charging port. He cleaned it out and it' was working like new. He didn't try to hustle me like others, telling me I needed new parts. He actually cleaned it. He fixed the issue so fast. I was on my way in less than five minutes. I highly recommend this place.

Highly recommend. Had problems with cell phone and he fixed in a matter of minutes. Knowledgeable…read moreand reasonable.

I asked for a repair on my back glass on a new IPhone 16... they assured me it would be authentic…read morewhen it wasn't and the sides of my phone were scratched and camera lens fell off. I now have permanent damage to the back of my phone and they even asked me to play another $110 dollars to fix it after I had already payed $150. Surprised they wouldn't fix it for free after they blamed their mistakes on me "mishandling" my phone when there was no damage except for the lens. It was the glue and poor repair that caused my phone to break. Not very trustworthy/reliable... if you break the back of your phone just go to Apple to avoid the mistake I made.

From the owner: Don't let a shattered screen shatter your day: Our iPhone screen repair will have it looking like…read morenothing happened.