Just visited the store over a problem with my email. I've been trying to resolve this issue for…read morethree days. Greg solved the problem in a few minutes. Then we moved on to a payment issue with Direct TV. He was great.

Aiden was great, super knowledgeable, kind, and helpful beyond the call of the hourly employee. The…read moreother guy, Ronan, made me want to throw up in someone else's mouth with his weird, fake, upselling nonsense. He was a district manager who also spoke unprofessionally with his coworkers as soon as Aiden left the store. Stop being so desperate to boost your commission and just give people what they're asking for and be better.

Went in to review plans and getting new phones for the family. It was the easiest upgrade we've…read moreever had with Verizon. This is a company store which is much better than the service typical at a retailer. I would highly recommend if you are a detail oriented person so you can actually get what you need, not what they want to sell.

Have had to go back three times to get my devices set up. It seems you can never get things done…read morequickly and efficiently at this store.

Tom the manager and Kam were so helpful and nice. Tom has a great personality and engages the…read morecustomers. My experience was so much better than I have had with AT&T back home. They explained the gateway and demonstrated how to set it up. Next time we are here we may be switching our phone carrier to Verizon.

Daveon Cosby of the Verizon Store in Fort Myers was helpful and informative during my recent visit…read more Thank you for your help tonight.

I really hate going into an ATT store but when I met up with Semaj (James spelled backwards) he was…read moreawesome. He explained everything to me and presented me with the best package for myself and family. His days off are on Wednesday and Thursday. Try to stop by when he's working.

Extremely Disappointing Customer Service Experience…read more I have been a loyal AT&T/FirstNet customer for several years as a first responder. However, after my experience at this store on October 3, 2026, I will be exploring other options for my wireless service. I visited this location to upgrade my phone and remove an unnecessary line after discovering an error on my billing account. When I began explaining the situation to Jocelyn, she interrupted me and appeared inconvenienced by my requests, immediately directing me to call customer service. I was left wondering why I was visiting an AT&T store if the staff were unwilling to assist with a customer account issue. Jocelyn explained that the error had been created by a former AT&T employee and that this type of issue was a common occurrence. Despite my repeated attempts to obtain assistance, she maintained that there was nothing she could do to help. Her demeanor came across as dismissive and unprofessional, and I saw little effort or genuine concern toward resolving the problem. Instead, I observed casual conversations with a trainee about personal preferences, including ringtones, while my issue remained unaddressed. After I continued requesting assistance, Jocelyn eventually agreed to call customer service on my behalf, explaining that she did not want to involve a supervisor on a Saturday. After spending approximately two hours in the store, the issue remained unresolved, and I felt that little meaningful effort had been made to address an error originating on AT&T's end. When I mentioned that I might switch to Verizon, Jocelyn appeared relieved by the prospect and acknowledged that Verizon might be able to resolve the issue. Following this unsuccessful two-hour visit, I called AT&T customer service myself and spoke with Daniel, who was exceptionally courteous, professional, and helpful. Within the first minute of our conversation, he identified the error on my account and explained that he would open a case to get the issue addressed. The contrast between Daniel's willingness to help and the experience I had in the store was remarkable. As a first responder who has supported AT&T/FirstNet for years, I expected a much higher standard of customer service. This is the first review I have written in a long time, and I felt compelled to share my experience because of how disappointing it was. What should have been a straightforward request turned into two hours of frustration, with no resolution and little apparent interest in helping a loyal customer. Ultimately, this store has given me a reason to reconsider my loyalty to AT&T. I had intended to upgrade my phone and make changes to my account that would have resulted in additional business for the company. Instead, I left with nothing accomplished and a significantly diminished opinion of the service provided at this location. An extremely disappointing experience. I will not be returning to this store, and I will be seriously considering other wireless carriers.

Was looking to sell a PC that's been sitting around my home unused. spoke with someone in the cape…read morecoral location who was very pleasant and informative. I was advised to reach out to the manager to get a quote. The manager was very short then even ignored my message.

Laptop repair hacked for Myers fixed. They purchased my tablet recommended, fast repairs thank youread more

The first part is about a visit to another store before we went to this one. This store is where…read moreyou should go for all things Verizon. I had the opportunity to visit this store where I usually go for all verizon products and information. Today I had purchased a phone from the corporate store by Cypress lake fort myers. It was only because I was in that area. They are not helpful at all other than ringing up the phone. It was a big mistake We needed items for our phone so we went to the store we normally go to. I felt so bad that I didn't give the business to this store We met with Eddie and he was absolutely the best. He was so helpful and kind. We did purchase the other things we needed but he took time to hear what we had just experienced. I will never go to the corporate store by Cypress. This store in San Carlos is so professional and very knowledgeable. I don't know the name of the other guy that worked with Eddie today which was Saturday, 10/2 is very helpful and knows his stuff.

shit customer service and theyll charge you more every month. takes two hours to talk to a rep…read more insane pricing, signal cuts out. avoid the nightmare of being there customer.

I have gone to other T-Mobile stores and they have never been as bad as this one. Every single time…read moreI have come here I always have a bad experience. They fail to communicate properly.. or better said, they purposely choose their words to never speak clearly, no matter how many questions I ask they always end up taking advantage of me and my family plan. The only reason why I keep coming is because it is the closest one to my house, and funny enough it's always someone new in there.

Just took an exorbitant amount of time on their part. 2 phones and service connection, transfer of…read moredata, 3 hr. 17 min.

These guys are knowledgeable, competent and fast. They once figured out that my Kindle was not…read morebroken, when I thought it was. (No charge, They just showed me how to get it working again.) Recently, they put a new battery in an iPhone SE, giving me a dependable backup phone. And equally important, they explained that the battery in my old iPod Nano could not be replaced. Honest, reliable, fast.

I took my Samsung flip phone in today for a screen air bubble. It was repaired under warranty in…read more1.5 hours. They were honest and easy to work with. Phone looks great again.

I was on vacation and my iPhone wouldn't charge. I called and he told me to bring it by…read more The first thing he did was look at the charging port. He cleaned it out and it' was working like new. He didn't try to hustle me like others, telling me I needed new parts. He actually cleaned it. He fixed the issue so fast. I was on my way in less than five minutes. I highly recommend this place.

We had a cellphone with a shattered screen. Matt came to our home, took our phone and fixed it and…read morebrought it back in less that two hours. He is very pleasant and accommodating.