I really hate going into an ATT store but when I met up with Semaj (James spelled backwards) he was…read moreawesome. He explained everything to me and presented me with the best package for myself and family. His days off are on Wednesday and Thursday. Try to stop by when he's working.

Extremely Disappointing Customer Service Experience…read more I have been a loyal AT&T/FirstNet customer for several years as a first responder. However, after my experience at this store on October 3, 2026, I will be exploring other options for my wireless service. I visited this location to upgrade my phone and remove an unnecessary line after discovering an error on my billing account. When I began explaining the situation to Jocelyn, she interrupted me and appeared inconvenienced by my requests, immediately directing me to call customer service. I was left wondering why I was visiting an AT&T store if the staff were unwilling to assist with a customer account issue. Jocelyn explained that the error had been created by a former AT&T employee and that this type of issue was a common occurrence. Despite my repeated attempts to obtain assistance, she maintained that there was nothing she could do to help. Her demeanor came across as dismissive and unprofessional, and I saw little effort or genuine concern toward resolving the problem. Instead, I observed casual conversations with a trainee about personal preferences, including ringtones, while my issue remained unaddressed. After I continued requesting assistance, Jocelyn eventually agreed to call customer service on my behalf, explaining that she did not want to involve a supervisor on a Saturday. After spending approximately two hours in the store, the issue remained unresolved, and I felt that little meaningful effort had been made to address an error originating on AT&T's end. When I mentioned that I might switch to Verizon, Jocelyn appeared relieved by the prospect and acknowledged that Verizon might be able to resolve the issue. Following this unsuccessful two-hour visit, I called AT&T customer service myself and spoke with Daniel, who was exceptionally courteous, professional, and helpful. Within the first minute of our conversation, he identified the error on my account and explained that he would open a case to get the issue addressed. The contrast between Daniel's willingness to help and the experience I had in the store was remarkable. As a first responder who has supported AT&T/FirstNet for years, I expected a much higher standard of customer service. This is the first review I have written in a long time, and I felt compelled to share my experience because of how disappointing it was. What should have been a straightforward request turned into two hours of frustration, with no resolution and little apparent interest in helping a loyal customer. Ultimately, this store has given me a reason to reconsider my loyalty to AT&T. I had intended to upgrade my phone and make changes to my account that would have resulted in additional business for the company. Instead, I left with nothing accomplished and a significantly diminished opinion of the service provided at this location. An extremely disappointing experience. I will not be returning to this store, and I will be seriously considering other wireless carriers.

Tom the manager and Kam were so helpful and nice. Tom has a great personality and engages the…read morecustomers. My experience was so much better than I have had with AT&T back home. They explained the gateway and demonstrated how to set it up. Next time we are here we may be switching our phone carrier to Verizon.

Daveon Cosby of the Verizon Store in Fort Myers was helpful and informative during my recent visit…read more Thank you for your help tonight.

Ricardo at Wireless Zone of Fort Myers is a superaltive Customer Service Rep. He is very…read moreinformative and thorough of the products and services at hand. Ricardo not only helped me troubleshoot what brought me into the store, he graciously helped me over the phone after I left the store and helped my son through the steps to help him retrieve his icloud information. Thank you Ricardo for your time and services.

The store was nice but wait time was long. I felt like the reps were giving great service but some…read morecontinued to speak to clients long after the sale was concluded and it caused a few people to leave. We received great service but waited awhile for it. Definitely good service just don't count on it being a quick visit.

Went there to fix my phone and the manager was so helpful and explained everything he was going to…read moredo before he fixed my phone. Great and quick service , and so much offers available. I will definitely take any phone repairs there. New management ever since Nov. And he's always on time.

Fedner Francois took care of me. He was a pleasure to work with. Even though I had to go back twice…read morefor my screen to work properly, he was always patient, professional and honest and always made it a priority for me to be happy with my phone repair. I'd recommend him for anyone that has phone issues.

Terrible experience. I went in to simply buy a new phone but instead waited 2 and a half hours to…read morewalk out empty-handed. After waiting around for 30 minutes trying to get help I was finally told the phone I wanted needed to be locked to the carrier and I should come back in 40 minutes. Okay, fine. Come back 40 minutes later to wait for an extra 20 until someone spoke to me and then 20 minutes after that I was finally told that I would have to switch my provider to purchase it! Maybe that's something he should have led with. Waste of time. Boost mobile sucks and always has but their monthly deals are unbeatable. Pay for what you get I guess.

Amer and his staff are so awesome My daughter broke her phone by accident and amer took excellent…read morecare of me and my daughter. He is truly amazing and kind hearted! I HIGHLY RECOMMENDED this particular Boost Mobile Premier Store in the Edison mall. I live 5 minutes away from a Boost Mobile Premier Store but I ALWAYS go to the professionals! Thank you from the bottom of our hearts! May karma bless you all!

I stopped in here to check out phone plans as this is the only provider I had not been to…read more I was in and out with a new plan in 15 minutes. The staff (I believe. the owner) & associate answered all my questions seamlessly making my experience a 5 star one. Thank you.

Absolutely fantastic! Andrew was able to repair some broken traces on a board quickly and got me…read moreout of a tough spot. Highly recommended!

I have ATT and the insurance that owns this place. Asurion should send corporate to visit this…read moreplace. As I said I didnt have a claim and they would not assist in a claim. So I went up the road to the ATT store a couple of doors up the road. Never the less, she lent me her phone and spent an hour on it. I asked to use their phone to make a claim. The customer in front of me was having getting her Google to work, but, of course she left

There is a young lady named Maria, I've been using cell phone for like 20 years. And no one not…read moreeven close has helped me more than she has as far as getting my phone and my tablet everything working the right way set up auto pay she's been so helpful I'm an older person and not very skilled at these things I've never had anyone help me as much as she has I've been in fort Myers for 44 years I never had customer service like that she's the best.