CPUC
Complaint Submitted.
My problem started on 2-15-2016 when I called Time Warner seeking information about their Phone and Internet Service. Their salesman lied to me, I realized it, and within thirty minutes of signing up, I called back and cancelled. I was given a phony cancellation number, and when I actually begged to speak to their supervisor to straighten it all out, their salesperson would not put me through. Seven attempts and phone calls later it was finally resolved. Someone at Time Warner assured me that because I cancelled so quickly, within minutes of signing with them, the work order was never processed; my number was never ported to Time Warner from Verizon. This is what started the chain of events with Verizon that not only concerned me, but sickened me. I can honestly tell you that Verizon has sucked the life out of me! Since the date of 2-15-2016 Verizon had disconnected my phone. I could not dial out or receive calls. I explained the situation about Time Warner not porting my number, and the importance of me having a working phone in case of emergency for medical reasons. I was shuffled, without mercy, between Billing, Technical Support, Verizon Expediting, and their Elite Team, for hours, every single day, for the past two weeks. All the while, all I had to rely on was my inexpensive cell phone, of which I used up tons of minutes. I had trouble hearing, very bad reception, and the power kept going out. I am typing from my heart these words about Verizon, they tortured me! After two weeks of daily misery, they only restored my phone so I could dial out, but could not receive calls, which is just as important. I had been a loyal customer for many years since 1985. Bills paid before they are even due. I wish CPUC could see what Verizon put me through. After all these years of being a loyal customer and paying my bills on time, my phone was held hostage as Verizon continued its torment, playing mind games with me, and sending me a message that they still do not have enough information to process their new, much more expensive bundle I must pay for. I finally chose the least of two evils. I finally quit Verizon on March 1, 2016 and am now waiting for them to finish screwing me with their final bill. Of course they will probably not credit me with all the time I was without a phone! I was forced to choose between the lessor of two evils so I went with Time Warner. This is what happens to the innocent public when we are all forced to deal with Companies who are Monopolies and control our neighborhoods so that we either lump it or leave it
without a phone! read more
