Important Warning About "New" Computers That Are Actually Older Models…read more I bought what Best Buy sold as a "new" iMac at the Downingtown, PA store (Store number: 1764). It turned out, however, to be an older-generation model with limited performance life, though none of that was disclosed at the time of sale. Within 11 months of normal use, the computer slowed to a crawl and froze constantly. Geek Squad told me the machine is: --Not broken --Not repairable --Not upgradeable --And not eligible for refund or exchange In other words: the hardware was simply too outdated to keep up with everyday 2025 software -- something I wish had been explained before I bought it. After looking into it, I discovered this isn't just my story. Best Buy sells millions of computers each year. Even if only a small percentage of these are older-generation machines sold as "new," the number of people affected could be very large. Based on industry estimates and Best Buy's own public sales numbers: The average shopper has about a 1 in 10 chance of purchasing an older-generation computer without being told. And about a 1 in 20 to 1 in 30 chance of ending up in the same "no remedy" loophole I'm in -- where the machine becomes unusable in under a year, but the customer is told it's "not broken," so there's nothing Best Buy can do. Multiply those odds by the millions of computers sold annually, and you're talking about tens or even hundreds of thousands of customers potentially caught in the same bind. At typical computer prices, this represents tens to hundreds of millions of dollars spent on devices that may not provide a reasonable usable life. I'm posting this so other shoppers know what questions to ask before buying: What year was this model released? How many OS versions will it support? What happens if it becomes unusable within a year? If it's labeled "not broken but not usable," what remedies exist? I wish someone had warned me earlier -- so I'm warning you. In fact, I want to mention that one of the managers, Jenn, spoke with me during the visit. Jenn's store has 1.6 stars/5 stars and 75 reviews, which should give you an idea. I want to be clear that this is only my personal impression, but the interaction felt dismissive and unhelpful to me, especially given the seriousness of the situation. Other customers may have a different experience, but this was mine.

Terrible customer service. You have many options out there for electronics - shop elsewhere…read more Purchased a laptop computer in January 2025 for my daughter. The keyboard broke in November. She took it to Best Buy in December and they turned her away saying it was "junk" and could not be repaired. Less than 1 year old Chromebook. She was at college at that time so she was not with my husband or I and unfortunately was taken advantage of and did not ask further questions. Scheduled a geek squad appointment today in Downingtown which we have paid for the service membership for years. They too refuse to repair the computer now saying the purchased warranty has since expired. I was told that ONLY REPAIRS UNDER WARRANTY ARE DONE. It was NOT expired when she first attempted to have it serviced and was turned away. NOW - we are told there is no choice but to purchase a brand new computer refusing to credit us any money for her current computer and will not honor the warranty even though this was not presented as an option while the warranty was current. We worked with store manager Mike Purcell, Geek squad agent Bagdan Pricop and store manager Jenn Setiz who wouldn't speak to me on the phone and has yet to return a message. Don't purchase here - they wouldn't even offer a discount when I said we would purchase a new computer if needed. We have purchased all our computers here for years...3 in the last 14 months. We were dismissed like our loyalty and purchase history meant nothing. Don't waste your time or money here. They simply don't care about doing the right thing. Definitely don't waste your money on extra protection because apparently it doesn't matter

Highly Recommended!!! I came it with a Samsung Galaxy phone…read morewith a broken sim card tray and my sim card was stuck inside. I wanted the sim card removed and it was done for free. I had a few other issues/questions and all were answered in detail and very patiently. I cannot thank you enough for going above and beyond what I can expect from any store. Super friendly and highly knowledgeable. He did not try to oversell any thing or recommend something extra that I did not need. I would definitely recommend this store to anyone who wants to get their stuff fixed. I would definitely them give them a 6star rating if I could.

Yesterday I accidentally broke the screen on my son's iPad. This was a tragedy because he loves it…read moreand takes good care of it. First I went to UBreakifix because they came recommended and had good reviews (more on google than Yelp), but they would need to order the glass, 3-5 days and needed four hours for the repair. Not to mention that as I was taking back my son's iPad, their employee broke it into many pieces, whereas it had only been a single crack before. Next we tried here. They had the glass in stock. They were $40 less than the other place and they had it fixed in a little over an hour. Crisis averted! Son is happy again! The work is guaranteed for 90 days, in case anything isn't as it should be. I'm hopeful that things are all good.

Recent visit to Bjs is great, they ave significantly improved the furniture collection. The…read moreelectronics had an improvement too. I go for the produce section frequently as it's a great deal here.

They have all the "bulk" items I need, and it's always good quality…read more Why only 1 star? Because curbside pickup parking spaces are closer to the doors than handicapped parking spaces. Profit over compassion?

I had problems with our complex audio-visual system in our home. I was not able to watch TV in our…read morefamily room. I called several local audio-visual companies and got no response! I tried Surrounds Sounds and John called me back right away. We spoke over the phone and he asked intelligent questions because he is a subject matter expert. After some button pressing and equipment resets, we have our system working again. John was super professional and pleasant to deal with and I highly recommend them for all your home or business audio-visual needs. Mark G.

Smooth service. Each person we encountered had great expertise about the equipment in store…read more Installation was seamless, and best of all, they continue to support us when we encounter a challenge with technology.

Angela at the Phoenixville store was very helpful in our search for a dishwasher! Only glitch, they…read morecalled the wrong number to tell it was in. Angela had written our number but it was overlooked.

Mohammad at Gerhard in Malvern was exceptional. We were buying appliances to sell a house. I had a…read moreshort window and little knowledge. Mohammad guided me in my purchase in under 30 minutes and I was on my way. Appliances look great and will be the cherry on top for our future homebuyer. Thanks for all your help, Mohammad! Kara Robinson

Alex was professional and awesome to work with. Replied within minutes to my Yelp inquiry about…read moreneeding a key made for my front door. Came out the next morning and completed the job very quickly. Highly recommend!

Veteran owned and immaculate service. These guy are wonderful. Quick responses to emergency calls…read moreand service with a smile. Can not say enough good things about them.

This staples is in a strip mall and closer to Home Depot in Downingtown. They have shared parking…read moreand plenty. Usual staples with stationery during school openings and limited at other times. They do have electronics items , laptops, pcs, copier machines, routers, etc. I have shopped here for stationery and pleased with it.

Far-off in the corner lies this Staples. I have been here several times in the past few years and…read morethe staff here is quite friendly and overall helpful. I had a stamp made here and got it in record time. Overall, they seem to be well stocked. The challenge here is parking as they are located in a corner of the shopping center and shares that corner with another chain retailer. Be prepared to walk a bit during peak hours. This place will see more traffic as I heard the Exton store may be closing.

1 star. Frauds/liars running this store. The upgrade and pricing I was promised when switching from…read moreAT&T were not honored. Add-ons like hotspot were turned on despite me explicitly declining them, and my account shows the "free" phone is not free and must be paid off. My first bill was higher than expected and I'm still working with support to fix charges that shouldn't be there. I recommend getting every detail in writing (plan, features, promotions, and device credits) before you sign--because what I was told in-store didn't match what I was billed.

Absolutely horrible customer service. I almost never leave…read morereviews but felt compelled to. I went to this store after Verizon made a mistake porting a phone to my new Verizon Account. All I needed was a SIM card and some assistance getting the phone to work on a workday. Manager and employees were dismissive, unhelpful and rude. They acted bothered with an attitude the MOMENT I walked in the store / I calmly explained that my phone was being ported to Verizon and something had happened and made my phone not work during a work day. They could not have cared any less about my predicament nor took any interest in solving it. The lady I spoke to at the store told me to "call Verizon" - which I did from the store. When Verizon tech support got on the phone - they asked me to hand the phone to the representative in the store so they could explain the error the store said it was seeing. The woman actually told me she couldnt talk to Verizon tech support and that she knew nothing about my account. THE STORE ACTUALLY TOLD ME THEY WOULD NOT TALK TO THEIR OWN COMPANY TECH SUPPORT. I walked out while still talking to the Verizon tech support person on the phone - and drove to the the Verizon store in Exton at: 146 Eagleview Boulevard, Exton, PA, 19341 The manager John immediately interfaced with the Verizon tech support person (who stayed with me on the phone during the entire drive over) and immediately figured out how to solve the problem and my phone was back on. I recommend going to the Exton Verizon store and asking for John and avoiding the Downingtown store completely. I almost left Verizon and went back to T-Mobile over this. Tech support on the phone and John in the Exton store saved a customer with 5 lines. And he mae a sale for a new phone while at it.