I wish i could give 0. The staff is insane, very rude. Prices are outrageous for the connection to…read morego out for hours at a time while im working forcing me to use a hotspot anyway. They shut your internet off if you have a complaint or dont like you. No other providers cover the area so they abuse it. Disgusting business that has been reported to the BBB.

POS service. Goes out many times throughout the day for 15-20 minutes at a time. Then about weekly…read moreit's out for 12-48 hours at a time. Ladies answering the phones at the office are SO rude. They always blame THEIR provider for THEIR service being out. Ah, I'm paying you, it's your fault it's out!

Highly recommend!…read more Very responsive customer service! Thank you, Hailey. Very transparent pricing! The techs were great too as the installation process was seamless.

We've been a customer for 4 years and have only had one serious outage that was caused by (no joke)…read morea squirrel chewing through one of our cables. The team did a great job of communicating when they would be able to fix our outage, then fixed it incredibly quickly/efficiently, and kept the new setup out of the way of future potential squirrel issues. I couldn't be happier with an ISP after having had Comcast and RCN in other cities.

i love truenet! whenever i have an issue and i call for help they are very eager to assess the…read moresituation and find me the best solution...usually it is something i do wrong..hehe! i recommend truenet for everyone!

From the owner: TrueNet provides High Speed Internet and Hosting to businesses across the nation. Our Specialty?…read more A one of kind CUSTOMER EXPERIENCE. Internet Services have become extremely VITAL to all businesses across the globe. The vast majority rely heavily on the Internet for day to day operations. Unfortunately, the ISP industry is littered with providers who have forgotten the true meaning of customer service - TrueNet is dedicated to changing this image. We differentiate ourselves from larger Telephone and Cable companies through the experience we deliver to our customers. It's the simple things that make all the difference. We recognize our customers by their name - not by an account number. We answer the phones live during business hours and respond immediately to any issues they may have. At TrueNet, what matters most is providing the ultimate experience for our customers and helping them understand how to use technology to their company's advantage.

Previously we thought that it would cost at least $500 per month to run a server and internet…read moreconnection capable of supporting an in-house switchboard to enable our employees who work from home to connect to our business phone line. For a fraction of the cost, and not having to worry about maintaining equipment and software TDS has allowed us to do this. We can all answer and place outbound calls as well as transfer calls from VOIP phones purchased through TDS. Carin Brizzi is our sales rep and she fairly represented all costs and assisted us in getting up and running with their product. Definitely an excellent solution for small companies with off-site employees.

I totally agree with Jeff. This company's customer service is the absolute worst. Don't read this…read moreand think "it won't be like that for me" because it totally will. I had a tech tell me to not use my Internet for a couple days and see if that helps with my speed. I did file a complaint with the BBB and was able to waive my early cancel fees. I suggest you stick with cable or fios. At least Comcast reps speak English.

I'am not connected to Clear yet. I have called them twice now and they are very, very, very…read morepushey! I said I wanted to check something with a friend of mine who builds computers and would call them back; but they don't want to let you go until they sign you up and send you something. Both times I had to hang up to get off of the phone with them; they don't under stand that, NO MEANS NO!!!

Windstream is an awful company. Don't use them or you will be sorry. Circular phone trees and…read moreextremely long wait times for service.

They claim the service is "high speed" but in reality it subpar at best. I like to have control of…read morewho and when someone is on my WiFI. I can never see who is connected to my router. I get an error message. It will even say no one is connected when I obviously on the network.

Brought my subwoofer in, and the gentleman at CC was extremely helpful. The cost and plans for…read morerepair were clearly laid out, and he kept in contact with me throughout the repair process. Will definitely be coming back for future repair needs, excellent value for money!

From the owner: Will update laterread more

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.