Not a fan of having to go find out what is wrong with my phone... but I went to get it looked at…read moreand ended up having to get a new one. All my fault. Once I took my phone off the case, I realized it was jacked up by all the times I dropped it with a cheap case. I was helped. Great customer service visible from all the employees there for me and other customers. But my help came from Yaya. She was the bomb! Very understanding of me being not very tech-savvy... but she was exactly what I needed and convinced me to purchase a couple extra items that I obviously needed to avoid having to come back to a T-Mobile store because I jacked up another phone. She was awesome! Great experience. I'm from Jersey, so I won't drive all the up to Dedham for service, but I just hope to get similar service in Jersey if I need it. Thank you, YAYA!!! Rico

Today I visited the store to complete a warranty phone exchange. I arrived at 6:00 PM, two hours…read morebefore closing. An associate named Naten assisted me. When he opened the new device, it had only 15% battery, which slowed down the transfer process.At 7:45 PM, he informed me that the transfer was only at 40% and stated that because the store closes at 8:00 PM, my only options were to leave both phones overnight or cancel the transfer. He also said I needed to be out of the store by 8:00 PM and mentioned this instruction came from his supervisor. His tone was unprofessional and lacked empathy.I explained that I needed my old phone returned exactly as it was. He reactivated the SIM card and handed the phone back, leaving me with no solution. He advised me not to call customer service and suggested I return to the store another day to request a new warranty device and repeat the entire process.This resulted in two hours of wasted time. He did not communicate upfront that this could be the outcome, and he even mentioned the new phone might have an issue. Overall, the customer service was very poor, and I left extremely disappointed.I want to emphasize that I arrived two hours before closing, and my transfer was already in progress at 40%. I believe it is part of the job to ensure the process is completed once it has started, or at the very least to inform customers upfront if the process requires more than two hours. None of this was communicated to me when I arrived.

Casey our support specialist was exceptional in solving our iPhone problems…read more Walked in frustrated and walked out impressed with the brand. Thanks Casey you were great!!

Have stopped at this location a few times to avoid having to go to one in an indoor mall. They have…read morebeen helpful with troubleshooting some technical issues. Like all Apple stores they have a wide variety of phones and tablets to try out at spacious counters. Note that parking here can be difficult especially in the weekends when they mall is packed. Come on an off time/ day for the best experience.

If you are an existing AT&T customer or considering the service, you should go to the DEDHAM…read morelocation and ask for ANDREW!!! He is a STAR! Don't make the mistake like I did in going to the AT&T authorized dealer BLUE LINK store in Newton originally. Thanks to Andrew, he fixed the screen protector and also convinced me to keep the phone, ensured all my data, email and photos were transferred over, and 2 Apple watches and Tablets later I am back to being a happy AT&T customer. Thank you, Andrew and thanks Dedham Store!

Syonn is an amazing representative with the patience of Job! We give him 5*! He provided us with…read moreall the options with a phone purchase vs the ATT service alone.

They are experienced and very knowledgeable. They help me resolve with my laptop and Hard drive…read moreissues. Highly recommended

Mohammed is outstanding! He is skilled, knowledgeable and a pleasure to work with…read more I stripped a screw on the back of my notebook while attempting to remove the cover in order to replace the battery. I was able to call and make an appointment for the following day. Mohammed not only was able to remove the screw, but he replaced the battery for me. All in less than 30 minutes! I'm very, very pleased. I cannot recommend his services highly enough. I will unquestionably come to Mac & PC Guys in the future for assistance. It was well worth the drive.

After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

Had a great experience here today with Keith Rich the Store Manager. As it's the weekend before…read more Christmas, I was afraid it would be a hassle to update phones and plans. But Keith was fantastic -- knowledgeable, efficient, friendly, no upsell pressure. So great to get superlative service right here in Needham.

If you want to get scammed this is the store to go to. Ask for Junaid !!!!…read more I was told if I switched to Verizon my old carrier would be paid off and 3 months later Verizon tells me I'm not eligible because I changed my phone numbers. I was told my bill would be much lower than it is actually is. I was told the fourth line was free and then never received the phone- and come to find out the fourth line added over 100 to my monthly bill. It took Junaid 2 MONTHS to get it off my account after telling me over and over the phone got " mailed to the incorrect address " and Verizon finally tracked the phone down to JUNAID. So he shipped the phone to himself to sell for extra money. I traded in 3 iPhones that I owed money on and Verizon can't locate the phones. Do yourself a favor and go to a real Verizon store .

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

Wait time: there is none. Salespeople: Amazing…read moreExperience: you will not find anything better. I took my mom to BJ's in Dedham to get her a new phone from the Verizon retailer located inside. We were promptly greeted with smiles and welcomes and there was no up-selling or bargaining for us to buy more than what we needed. By the end of our transaction my mom ended up with a new iPhone with a case, screen protector, and car charger, a new (completely free) LG tablet, and they were able to even knock down our monthly payment price after looking it over and explaining that we were paying too much per month. We ended up spending less than $200 on everything plus a $50 mail-in rebate, with a lower monthly payment. We could not be happier. We spoke with Jonathan and another young women who I unfortunately cannot remember her name, but I cannot give them enough praise and recognition for being so whole-heartedly engaging and helpful. If you are looking for a refreshingly easy experience without being pushed to spend more than you already are and not waiting 45 minutes just to talk to someone, this retailer is the best in the area.

6 months later, a visit still got me a five star service from Darson from Verizon in Dedham…read more Great help in getting my Otterbox and screen protection put on my iPhone 13 pro. You might think this was not a lot, but the service with a smile was the key!!