I have never had a bad experience visiting this location...and Friday (12/19) was no different. Not…read moremuch of a wait at all! Steven came over to help and had a smile on his face the entire time! He was professional and cordial, knowledgeable and relatable. I valued his input and with that, helped me make a great purchase. He gave me the information and confidence to finish my setup at home (I had to leave early)

The staff here are really great. Upbeat and professional from check in, set up, to check out. I was…read morehaving an ugly "Karen" moment (for which I'm sorry) but O stayed calm and professional. Once my phone was ready, another staff person asked if I needed any assistance and gave me a quick demo on how to navigate the new phone. Their interactions with all of the customers as I observed was first class. I recommend this location 100%.

I was at the Apple Store in Dedham and Casey answered every question for me. I was thoroughly…read moreimpressed! And no pressure! Doesn't get better than that.

Had recently spent quite a bit of money on a new phone, watch, and laptop at the Backbay and…read moreChestnut Hill Apple stores. Was told by the wonderful representatives at those locations that I could turn on my old laptop (or recycle it) at any of the Apple stores. I chose this Legacy Place Apple because I also needed to go to Costco. Unfortunately, I wish I had not gone to this one. Not only were the representatives not helpful, they were also very unfriendly ... and borderline rude. I get we weren't spending any money here and were just recycling an old laptop, but I still feel like we should have been treated the same as if we were spending money. The customer service here was extremely disappointing, and I will definitely not be going back to this location. My family and I spent way too long here with minimal assistance, and when we were "helped", it was extremely unfriendly and not very helpful. I think the exact words were, "Can you figure this out on your own?". I brushed the comment off at the time, but it definitely did not land well with me. I also heard two employees making fun of a woman's password right in front of me. I tried to laugh it off with them, but it was definitely awkward and unprofessional. I don't mean to give this store such a hard time, but having just had amazing customer service experiences at the Back Bay and Chestnut Hill locations, my expectations were set high. I understand if this store can not perform to those high expectations, but I think people should know how the different locations may affect their Apple experience. This location ... NOT MAGICAL.

Because of a repair Apple did on my phone last year, the ID numbers didn't match and AT&T's system…read morewouldn't let me upgrade -- even though I pay for Next Up. After wasting hours on the app and phone with AT&T customer service with no solution, I went into the Dedham store where Elias completely saved the day. His patience, professionalism, and determination were beyond impressive. He truly went above and beyond--advocating for us, problem-solving every step of the way, and never giving up until we were completely satisfied. Elias didn't just "do his job"--he made us feel valued as customers and showed what outstanding customer service really looks like. I honestly can't give him enough stars. He is an incredible representative for AT&T and made what could have been a nightmare into a positive, successful experience. Dedham is lucky to have him!

I have an elderly friend who goes in to the AT&T store in Dedham to have Elias help her with the…read moreflip phone she bought for her disabled son. This time, I went for her. He was amazing. What he did for me went beyond customer service and straight to kindness. He did so much extra to make sure the phone was servicable and good to go. I tried to tip him, but he would not take any money. Later, my friend told me she had tried to tip Elias, too, and he had refused. He deserves extra for all he did. I hope this review counts as something. Thank you, Elias.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

needed a computer reconfigured. It was done in a day and Mohammed called to arrange for the pick…read moreup. Very professional, knowledgeable, and efficient.

Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

Had a great experience here today with Keith Rich the Store Manager. As it's the weekend before…read more Christmas, I was afraid it would be a hassle to update phones and plans. But Keith was fantastic -- knowledgeable, efficient, friendly, no upsell pressure. So great to get superlative service right here in Needham.

worst cu experience ive ever had the store manager is a…read morecomplete liar about what he promised had to go to Verizon store to get everything straightened out I will never do with that Needham store again

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

6 months later, a visit still got me a five star service from Darson from Verizon in Dedham…read more Great help in getting my Otterbox and screen protection put on my iPhone 13 pro. You might think this was not a lot, but the service with a smile was the key!!

Horrible customers service . No one available To help waited…read more45 minutes for nothing . Online customer answering message won't even either . Wake up people And do your job !!!! You are being reported !!!