Not a fan of having to go find out what is wrong with my phone... but I went to get it looked at…read moreand ended up having to get a new one. All my fault. Once I took my phone off the case, I realized it was jacked up by all the times I dropped it with a cheap case. I was helped. Great customer service visible from all the employees there for me and other customers. But my help came from Yaya. She was the bomb! Very understanding of me being not very tech-savvy... but she was exactly what I needed and convinced me to purchase a couple extra items that I obviously needed to avoid having to come back to a T-Mobile store because I jacked up another phone. She was awesome! Great experience. I'm from Jersey, so I won't drive all the up to Dedham for service, but I just hope to get similar service in Jersey if I need it. Thank you, YAYA!!! Rico

Danny was very knowledgeable and helpful. However, the store is understaffed and I had to wait a…read morelong time to be seen.

After waiting for 2 hours for my phone the battery replacement went well but the screen on my…read moreIPhone 14 Pro was so dark after the battery replacement I could not see anything on the screen. They asked my permission to erase my phone thinking that would fix my screen ‍, of course it didn't fix it. They did not have a screen in stock so I had to go to the Apple Store Chestnut Hill to get the screen replaced. Waited around for 4 hours and finally got my properly working IPhone back. Of course the restore from ICloud backup took a while. I am glad to have my phone with a new battery and screen even with the inconvenience and the wait time. At least it was 100% fixed on the same day,

Had recently spent quite a bit of money on a new phone, watch, and laptop at the Backbay and…read moreChestnut Hill Apple stores. Was told by the wonderful representatives at those locations that I could turn on my old laptop (or recycle it) at any of the Apple stores. I chose this Legacy Place Apple because I also needed to go to Costco. Unfortunately, I wish I had not gone to this one. Not only were the representatives not helpful, they were also very unfriendly ... and borderline rude. I get we weren't spending any money here and were just recycling an old laptop, but I still feel like we should have been treated the same as if we were spending money. The customer service here was extremely disappointing, and I will definitely not be going back to this location. My family and I spent way too long here with minimal assistance, and when we were "helped", it was extremely unfriendly and not very helpful. I think the exact words were, "Can you figure this out on your own?". I brushed the comment off at the time, but it definitely did not land well with me. I also heard two employees making fun of a woman's password right in front of me. I tried to laugh it off with them, but it was definitely awkward and unprofessional. I don't mean to give this store such a hard time, but having just had amazing customer service experiences at the Back Bay and Chestnut Hill locations, my expectations were set high. I understand if this store can not perform to those high expectations, but I think people should know how the different locations may affect their Apple experience. This location ... NOT MAGICAL.

Mr. Sion Barros, Helped me with the new phone and internet…read moreservice. He is very knowledgeable and professional.

If you are an existing AT&T customer or considering the service, you should go to the DEDHAM…read morelocation and ask for ANDREW!!! He is a STAR! Don't make the mistake like I did in going to the AT&T authorized dealer BLUE LINK store in Newton originally. Thanks to Andrew, he fixed the screen protector and also convinced me to keep the phone, ensured all my data, email and photos were transferred over, and 2 Apple watches and Tablets later I am back to being a happy AT&T customer. Thank you, Andrew and thanks Dedham Store!

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

If you want to get scammed this is the store to go to. Ask for Junaid !!!!…read more I was told if I switched to Verizon my old carrier would be paid off and 3 months later Verizon tells me I'm not eligible because I changed my phone numbers. I was told my bill would be much lower than it is actually is. I was told the fourth line was free and then never received the phone- and come to find out the fourth line added over 100 to my monthly bill. It took Junaid 2 MONTHS to get it off my account after telling me over and over the phone got " mailed to the incorrect address " and Verizon finally tracked the phone down to JUNAID. So he shipped the phone to himself to sell for extra money. I traded in 3 iPhones that I owed money on and Verizon can't locate the phones. Do yourself a favor and go to a real Verizon store .

worst cu experience ive ever had the store manager is a…read morecomplete liar about what he promised had to go to Verizon store to get everything straightened out I will never do with that Needham store again

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

6 months later, a visit still got me a five star service from Darson from Verizon in Dedham…read more Great help in getting my Otterbox and screen protection put on my iPhone 13 pro. You might think this was not a lot, but the service with a smile was the key!!

Horrible customers service . No one available To help waited…read more45 minutes for nothing . Online customer answering message won't even either . Wake up people And do your job !!!! You are being reported !!!