I recently had an overall positive experience at Verizon at the Serramonte Center. I went in for a straightforward Android phone upgrade. I know some folks have complained about the sales process and the technical aspects of migration, but things could not have gone smoother. I had an appointment, and was promptly introduced to Deandre. I had a pretty good idea of which phone I was interested in, and we talked about the deals available. The only reason this was not a 5 star visit was outside of Deandre's control - phones are pricey, and deals offered require a trade-in, which I did not want to do. Regardless, the sales conversation went OK, and Deandre was pleasant and professional. Due to past experiences I wanted to do the entire purchase, activation, and transfer process before leaving. That all went fine, in part because of the service but also my experience was that the Verizon technology for the process has really improved and smoothed out. I did have to wait around for a while, but I knew that's part of getting the complete transfer done. I was kept up to date on each step. So, overall a very good experience with a very good sales/customer service rep. The new phone works just fine with no issues at all. read more

I strongly recommend that anyone considering this store be extremely careful. I sincerely hope no one else has to go through the hardship and stress that I experienced. Before switching to Verizon, I clearly told the sales representative, Jeremy, that I would not pay even one dollar more than the monthly amount he personally wrote down for me on a piece of paper. I told him that if my bill was even one dollar higher than the amount he wrote, I would immediately switch back to AT&T. My friend was with me throughout the entire conversation and heard everything that was said. When I transferred my two phone lines from AT&T to Verizon at this store, Jeremy assured me that my monthly bill would remain about the same and that I would not receive a high bill, even during the first month. However, my very first bill of $130.26 was charged to my bank account. Because the promise made to me was not kept, I decided to switch back to AT&T. Only after switching back did I discover that Verizon was charging me $1,059.56. That was when I finally learned about the details of the 24-month agreement. I was never clearly informed that I was entering a 24-month agreement or that leaving Verizon could result in charges of more than $1,000. If this had been explained clearly, I would never have agreed to switch. I cannot afford to pay a bill of $1,059.56. I believe I was not properly informed during the sales process. This has been a huge disappointment and an extremely stressful experience for me. I went back to the store several times asking for help. Every time, I was told that the manager would call me. Instead, I was only given Jeremy's phone number. He never answered my calls or replied to my text messages. I also contacted Verizon customer service, but they told me there was nothing they could do and advised me to resolve the issue directly with the store. I am also sharing the handwritten estimate Jeremy gave me for my two phone lines, the screenshot showing the $130.26 withdrawn from my bank account for my first Verizon bill, and the Verizon letter demanding $1,059.56. Please compare the amount Jeremy wrote down with what actually happened. The reason I am writing this review today is that I recently received a letter from Verizon demanding payment of $1,059.56 and stating that if I do not pay, the account may be reported to the credit bureaus. Based on my personal experience, I cannot recommend this location. Please be extremely careful, ask for every detail in writing, and make sure you fully understand any agreement before signing anything. I truly hope no one else has to go through what I experienced read more

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Oh boy, looking at the reviews here I have witnessed it myself. Some of these people must have been laid off by the DMV because their attitudes suck! They could at least pretend to care. I was in this store for almost 2 hours once trying to get a new phone and I was second in line before doors opened. read more

I've always had a great experience with Verizon, especially when Adrian assisted me. His service was professional, friendly, and excellent. Unfortunately, during my recent visits, I witnessed a very different level of customer service from another employee. I saw her speak to customers in an aggressive and hostile manner on two occasions, which was very uncomfortable to witness. I also noticed her frequently using her phone while customers were entering the store without being acknowledged. I believe employees represent the company and can greatly impact the customer experience. Verizon has excellent connectivity and is one of the best providers in my experience. I hope management will address this issue and ensure that every customer receives the respectful and professional service Verizon is known for. read more

DO NOT EVER... EVER do business with Verizon. Especially at this particular location. Not only does Verizon bait and switch, they are incompetent, dismissive and RUDE! In particular the manager named DESTINY! You may have seen her name mentioned in previous reviews and they are not exaggerated. This person should really be named DENSITY. She was rude and incompetent. As for her customer interaction, a dead fish would have a warmer personality. I don't know how Verizon tolerates much less keeps her there in a managerial position. But judging from my overall experience with them I.e. their online chat, over the phone call center agents and in person sales people, they really sell you the world and provide no follow up-- ABSOLUTELY NO FOLLOW UP to provide resolution for customer satisfaction. All I got was deflection and promises that the issue would be resolved... later. Not on the spot... LATER! How can they improve? If they want to improve, they should let AT&T buy them and let the AT&T teams handle everything. I cannot emphasize enough how anyone should not ever do business with them. Unless you are a masochist and enjoy being put on hold for an hour at a time and then constantly be told to " hold please." The other person you should avoid is Amir. There are two there but the one that should be especially avoided is "little" Amir. He serviced us and did not thoroughly process our contract. Now Destiny said it was not his fault. That means the fault lies with management for not approving the paperwork. So in conclusion, AVOID VERIZON LIKE THE PLAGUE!! They should have their licenses revoked and their business shuttered. And if there any lawyers who read this, they should consider a class action lawsuit against this business for disreputable business practices. read more

Verizon - Façade for the Daly City, CA Verizon store. - Internet Service Providers Near Me - Daly City, California

One of the employees- Simon is efficient, courteous, patient and expertise and his Boss Gabriel is great with his employee - Simon

17 minutes. I say again 17 whole minutes until I and a group of four other customers were finally attended to at the front door after patiently waiting to be seen or acknowledged as humans. Thank G*d it was by the Store Manager today because I applaud his leadership. He took accountability of his floor sales persons for neglecting their basic duties of greeting a customer or providing a status ETA when they would be attended to. He even apologized and said he clearly articulated his expectations to his staff; which obviously were not followed today and fell on deaf ears. If not for this young man, this review would have been much more blunt in negativity; however because of him, I was treated by his professionalism and that goes a long way with me. read more

Verizon changed my account number without telling me I made two full payments. I figured out the account number difference now charging me late fee when I paid them on time for the last two months. The departments don't know what the other department Way too much frustration for what I'm getting read more

Verizon used to be the absolute best carrier possible and I have had them since about 2009-2010. Once they started changed to 5G the fell off. Their phone customer service is the ABSOLUTE WORST CUSTOMER SERVICE EVER ALL LIARS AND TIME WASTERS. They charged me 500 a month for 2 phones and 2 tablets which was BEYOND OUTRAGEOUS. One of them was a grandfathered in plan the get more plan. 100 dollars a month for that plan..... then 90 dollars for the unlimited ultimate when u bargained it down to 70-75 a month the year before that. They play too many games. Then coming to this Serramonte location because it's the closest corporate store next to me, they refused to help me get the warranty for my gorilla glass.... I walked out frustrated and now I switched to t mobile. I'm paying 50% less and more for my new phone plan for the same things plus another line free. Never coming back to Verizon what a joke. read more

Went into verizon today for a 3rd time to try and get my DPP fixed because of a crazy error on the back end. I'll spare everyone the details, but we were able to figure it out. I do want to shout out one person on the Verizon team that helped me out for over 90 mins. Deandre!!! He explained to me the situation, we hoped on the phone with customer service and began waiting for 30, then 60, then 90 mins before resolving the issue. He was extremely friendly and comforting and we chatted about everything from the weather to living in San Diego! Amazing guy, better rep. Thank you Deandre! read more

Do not go to this store, they called me for the promotion. I go in and then they tell me I don't qualify. How about you check your facts before you do some dumb shit like that waste of time. Switching carriers read more

Fast and efficient service that resolved my issue within 15 minutes. I had recently returned from an international trip where I was using a digital SIM card. Upon returning to the states, I tried to switch back over to my primary SIM but experienced technical difficulties. Long story short, my SIM was deleted and I was without service. I had originally stopped by the Stonestown location but the dude there didn't want to help nor offer to put me in the queue at the store. He also told me that there would be a mandatory charge for them to activate my eSIM as a means to get rid of me. I then called in to tech support which resolved the problem but the issue returned the following day. Came into this store today without an appointment right when they opened and they reactivated my eSIM without any service charge. Thanks for the help and great customer service! read more

Like many, I wish I didn't have to leave a Star. In fact, I would leave negative stars. Came to this store because it's huge and close to my home. I was the first one in the store. I even waited outside for it to open. I told the clerk my problem. Simple cancellation of service to one of my tablets. I guess it was too complicated for the clerk. He handed me a 8.5 x11 paper with a phone number to call. Why have this building here if you don't take care of customers problems. I got home and called the number. They kept me on hold on the phone for over an hour. Once these conglomerates get big, they just don't give a sh*t. It makes no sense. If you walk in to buy something they are willing to help. But if you need help for your current paid for items, they can't be bothered. I have been a customer for 14 years. read more

Lucas was the primary rep who helped me and he was so kind, patient and professional. He made my visit a great one. His colleague Dre was also very nice to me when I asked him a technical question. I also enjoyed seeing how Lucas and Dre engaged with each other, like they have a good dynamic as professional colleagues. Two thumbs up! read more

I had a very disappointing experience. No one approached or assisted me the entire time I was in the store. A staff member saw me but made no effort to help, even though she (Destiny) assisted other customers. They even attended to people who had just arrived for about 15 minutes, while I had already waited for over an hour. This kind of service is unacceptable. The staff member would benefit from proper customer service training. read more

The service was so slow, it makes you go backwards in time...I hope the football game that the manager and staff were watching in the back office was a good one(...the manager was there for most of my time in the store. After nearly an hour of waiting - mind you there was only 1 person in front of me in line! I was frustrated and asked the person who checked me in what was going on - "I've been here for an hour" his response was to correct me that it had only been 47 minites (condescending tone and eye rolling from a grown man is not what I was expecting ...I then found out he was the manager!! I am not sure what to say other than he asked me to leave and refused to help me because I was mad. (I was undeniably mad, my mistake was pointing out that I had watched him walk around doing zero for the entire wait outside of his office visits for game playing. He tried to stare me down like a tough guy - seriously?? DJ Sawyer is destined to be a mall cop with his next promotion In all honesty, I waited without any help for nearly an hour, received attitude and major passive-aggressive responses from the manager and were told they would not help us and he would schedule an appointment for us somewhere else - because they were closing. I called support, and was helped gracefully and with empathy and hospitality - it took less than 20 minutes over the phone. Do yourself a favor and call verizon over the phone, this team is focused on playing around and playing video games in the office while people wait. Best part of the experience was the manager telling me he isnt allowed to help guests, because he was too busy checking in other people...not helping anyone. (We were the last people there when we left)! Verizone should do an audit of the place, they already have poor reviews before this, I should have looked at them before wasting my time. read more

Verizon - The manager had to write his name on a card when requested, his badge read: "DJ Sawyer, Mall Cop in Training" - Internet Service Providers Near Me - Daly City, California

My previous carrier t mobile included a bunch of options my mom didn't need like GPS tracking devices, the highest most expensive unlimited plan. I came to Verizon and was helped by Oscar, jasmine, samar and Gerard . They signed me up for a plan that perfectly suits her, gave her a new phone(s) . They helped her transfered her number from her old carrier to Verizon. Extremely help read more

Came in there today to see about a potential upgrade. Soon as I walk in no one helped me or asked me if I had an appt. So I waited.. didn't know it was close to closing cause no worker had told me.. I guess a manager came out to tell me they were closed and I didn't have an appt.. her excuse was I didn't see you, even though she had came out earlier and saw her with 3 other people who could have told me I needed an appt and they were closing or closing soon. So I waited and she lied and told me she didn't see me or she's just really stupid and doesn't notice customers coming in and out of her store but like I said, when she came out their were 3 other workers around her and no one came to enquire what I was in for or to tell me I had to come back another time.. just lazy workers that don't give and F about customer service. Will never go here again!!! read more

I was very frustrated from my new iPhone cause I couldn't transfer all my information to the new phone. I came back to the store and one of the guys helped me very quick . read more

Unprofessional and unfriendly workers, there are a lot of workers, the wait is long, manager Bruce read more

What a joke. If I could give 0 stars, I would. Horrible customer service. Rude rude rude. Not even a hello when we walked in. Isn't that the first thing they teach you- greet the customers and make them feel welcomes. Guess these employees didn't learn that. I came in with my mom and she's not that great with technology, so we made an appt to get help with her new phone. However, the employee helping us, DESTINY, rude rude rude. She had a horrible attitude and did not want to help us whatsoever. There was nobody else in the store but she acted like she had something else she needed to do. She leaves us by saying "okay well I'm going to leave now if you don't need any more help," and then sits at the other desk just tapping away on her phone with her long ugly nails. Extremely unprofessional. I know you're just an employee at Verizon, but at least have some manners and at least pretend like you somewhat like your job. Some other guy tried helping us, but he had that "are you stupid?" type attitude. TLDR: don't even bother going to the store. The online personnel were so much more helpful than these rude people in the store. If you absolutely need to go into the store, don't go to this one. read more

DJ was incredibly rude Go to the Apple Store Terrible customer service We waited for 20 minutes after checking in They wouldn't answer our questions Dj in particular was hostile and rude read more

Destiny was the worse manager I have ever encountered. Extreamly rude, continuously tried to berate me and spewed lies about Verizon, as to not help or give me info. Would not let me speak..she needs to be fired, and NEVER given a position in customer service. She should not be the one we should have to go to for help. Unskilled in soooo many ways to be a manager. I'm getting out of Verizon due to her rudeness. Destiny you did this! I have been with them since it was GTE...bye Verizon... do better! read more

If you have 3 hours to spare you can try this place. Went here just to drop a phone because we purchased a phone from here. The guy helping me told me to charge up the phone and he never came back. I asked another guy to help and he gave a smart remark. Horrible customer service. read more

The response to my review shows that Verizon does not understand what the problem was/is with the Serramonte Verizon store. I made somewhat positive comments about one team member. But my overwhelming experience with at least 3 employees including the assistant manager was negative. Also, I wound up talking to a different team member the next day who discouraged me from keeping a follow up appointment and misled me about the Victra Verizon store being able to take my trade in phones. read more

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To Keith, bro you're an all right salesman. You'll get better. Lazar... when you ask me bro, or suggest to me I should be on a business plan. Sounds like you're just trying to sell me something I don't need that makes you a fat commission. Especially when Keith tried to sell it to me the last time I came in. And when you guys bring in the business specialist trying to convince me that it's better to pay off my iPhone $500+, trade in that iPhone for $800 off (which is really taken off my plan over 3 years). Then start a business plan cause if I save a $20/month for 3 years I'll save a whopping $720 in 3 years and it's for this reason I should switch to a business plan. Bro... I make $720/day. Wtf I look like buying business plans with a salesmen with a $1 store mentality. I just want to add a line. So much for helping local business. I'll order directly from Verizon read more

Y'all hire people with no skills in any category . Genuinely at a loss for how bad it is. No social skills , rude , and money hungry . It's customer service , been in it for 9 years , been a GM , yall gotta do better . Edited : Verizon replying to these 1 star is a joke , their reply's r all the same and they don't address the problem . Very very very sad read more

Came here around 11 on a Saturday. 5 stars for Manager David (I think-goes by DJ) Was checked in right away. I think the staff were rotating breaks when we got there so when the manager saw us waiting for a little bit he stepped in and help. Bought a phone from Best Buy and was having trouble activating the cellular network. Manager needed to call to have the problem fix. He was super courteous and resolved our issue. Tip come early! A lot of people use the Verizon lot to get to mall so long line of cars can form making it difficult to get out. read more

Viena did such an amazing job to help me! She was very informative and knowledge. Definitely, will be coming to her for all my needs. When the new Apple Watch comes out I will make sure to go to her to help me add it to my new plan. She's positive and very easy to talk to and also very helpful. 10/10 and glad I came to this location!!! Y'all have Viena do your upgrades and set up your new plans! Manager please give her a raise!!!!! read more

Verizon - Internet Service Providers Near Me - Daly City, California

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I am so frustrated with this store and the company in general. They get you in by "giving" you an iPhone and iPhone watch and a good monthly payment plan. But, once you get the first month of the bill they change the price. The drastic increase in prices. They lied and scammed my 92-year-old mom into this contract mess that she can't make payments. Thanks for the lies Verizon and for scamming a little old lady. You guys are greedy corporate jerks. read more

Horrible customer service. Lots of hidden fees. Long lines. Just the worst place to shop

Simply if I could rate negative stars I would, from the moment I walked in to the moment I left the sales rep Jimmy and his partner with him were disrespectful and truthfully acting like dicks, all they wanted was to upsell from the jump even when I was showing them a conversation with another sales rep I had online that offered me a different price, he didn't even want to hear me out or attempt to help he just wanted the upsell I literally heard him tell his partner "watch this" and he continued to keep trying to up charge me when I tried mentioning honoring what their own company said he said well I'm not doing that go online or somewhere else then. Worst customer service ever read more

Came in for assistance related to my cellular connection through verizon. Told there was nothing they could do or say to me as I didn't purchase my phone at this location. What? First time being this confused by policy. read more

I can't say enough negative things about this store. First off, a lot of them have their masks below their noses and half covering their face. Secondly, when I went on Friday at 1pm they had a line of 10 people and as they walked though they told each one of us that they couldn't help us. My issue was my hot spot wasn't working...they said they couldn't help and to call customer service. The woman in front of me drove from San Francisco to get a Sim card, they said they could help her. The guy behind me wanted help with his bill, they said their tablet wasn't working and to go call customer service. The weird thing is that they wouldn't let any one of us in the store, not even one person in the store at a time. Inside were just two employees behind the counter talking, then outside was the manager and a guy at a table who only took care of "business accounts." Awful customer service and just overall one more reason why if there was a better carrier service I would go with someone else. read more

in the 20+ years my family has been with Verizon I have never been to a more helpful Verizon location. in just three visits they were more helpful and kind then any other location. if you ask for Jasmine, Keith, DJ, and Dre you will be in great hands. thank you for helping me figure and sort all the issues out! read more

Great service from Eddie. He was very helpful, efficient, and knowledgeable. Thank you for the great service. read more

I tried activating my new Google Pixel 7a via eSIM through Verizon's automated phone system immediately after finishing up at work but was left with it somehow activated but with no QR code to scan in order to download my eSIM. Alas, I was also unable to speak to a representative, as I have an east coast phone number, and customer service hours had already passed for me. (Please fix this, Verizon.) Anyway, I went to the Verizon store at Serramonte and spoke with DJ. There were, unfortunately, no more appointments available, but DJ offered to generate a QR code for me to see if it'd allow me to finish activating my phone. Thankfully, the QR code did just that. Thanks, DJ! read more

Well we know why they stay in business, brand name. Nothing to do with the business acumen of the owner, manager, etc. This place has the absolute worst service. I had my turn skipped twice on one visit, once the other (not due to appts either). Decided this place is not getting my business. Plain and simple. read more

This began with me bringing my DAMAGED Pixel 3 cell phone in to my nearest Verizon store for repair or replacement 6/29/2022.  The representative who assisted me, Mr. J. Barnett. offered me a MOTOROLA EDGE 5G UW.  He assured me that it could be charged wirelessly.  I took the MOTOROLA EDGE 5G UW home and, over several days and the ordering and reception of more than one wireless charger, found that the MOTOROLA EDGE 5G UW WILL NOT CHARGE WIRELESSLY. I have Essential Tremor. It is a condition in which my hands shake when I try to get them to do precision things, like hold a fork, or a glass. It can make plugging in the phone for charging difficult.   7/7/2022 I revisited the same Verizon store to work with representative, Mr. I. Butler in exchanging the Motorola Edge 5G UW - due to its inability to charge wirelessly - for a different cell phone. I mentioned to Mr. Butler that having a wirelessly rechargeable phone was important due to my Essential Tremor. I told Mr. Butler that I would miss the fingerprint reader of the Motorola Edge 5G UW. I told him I wanted something that measured up to the 5G UW. I don't know why, but Mr. Butler decided that I should get a Samsung Galaxy S22. I suspect it had to do with a larger profit margin. Butler told me nothing about the phone. I knew nothing about the Samsung unit, but agreed to the exchange including paying some kind of buy back penalty based on the Google Pixel 3 I first brought in 6/29/2022. I was up until 3:45am, 7/8/2022, trying to get the Samsung to behave. Its fingerprint recognition was close to useless. I was stuck with a Samsung cell phone that the VERIZON rep pressed on me. I knew then that I wanted to take the Samsung S22+ back and get a MOTOROLA EDGE + with MAXIMUM storage.  I went back to the 6470 FM 1960 West VERIZON store 7/8/2022, to work with yet another Verizon representative to exchange the Samsung GALAXY S22+ phone for a MOTOROLA EDGE + only to find that they would not.  I'm angry about this.  None of this would have happened if Verizon representative, J. Barnett had not steered me wrong about the Motorola Edge 5G UW being wirelessly chargeable! It was explained to me that there are rules/policies about multiple exchanges.  I understand that. I also understand that mine is a special situation brought about by - 1. A Verizon rep who led me astray regarding the wireless charging ability of the MOTOROLA 5G UW and 2. A Verizon rep who did not ask me what I wanted but simply brought out the horrible Samsung S22+. If I'm going to be paying massively for a phone by way of VERIZON, I SURE DO want to be happy with the phone. I, very much, DO NOT LIKE the Samsung GALAXY S22+ phone that I was sold.   I want VERIZON to make an exception for me and the situation I've explained. I want VERIZON to happily take back the Samsung S22+ and set me up with a MOTOROLA EDGE + with maximum storage. Rules SHOULD be bent sometimes. This is one of those times. read more

I wait an hour to get help, then it takes another hour for me to get my new phone and account, coming over from AT&T. I get home and it's not activated, not on the Verizon network. I go to my account and use the number to find and activate the service, can't find the number, no record of it. It takes me a week to find the time to get there again. I walk into the store and wait a half an hour for someone to help. All I need is the phone to be activated, but it's too close to closing and they won't stay past the exact closing time, so I need to make an appointment. It's not that easy with my schedule, so I say no problem, let's return the phone and cancel the account. For some reason that's a big deal with the guy. Well, maybe you would have had time to activate my phone if you weren't busy upselling super ultra mega 5g to little old ladies who don't need it. Seriously, this is what I witnessed while I was waiting. Conning an old woman into a more expensive plan. Disgusting. I left the phone and the contract sitting there and walked out. Never again. read more