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    T-Mobile Experience Store

    3.0 (32 reviews)
    Open 10:00 am - 8:00 pm

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    Photo of Andy M.
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    6 months ago

    Attentive staff members. Solved all my problems that could not be solved through a phone line customer service. Highly recommended!!

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    4 days ago

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    1 year ago

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    1 year ago

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    8 months ago

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    4 years ago

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    3 years ago

    Sally is amazing. She is very knowledgeable and have amazing customer service. She is super helpful and always there for her team

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    5 years ago

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    5 years ago

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    3 years ago

    My phone was on SOS mode for over 12 hours. Patrick solved the issue quickly. He was very helpful and provided great customer service.

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    3 years ago

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    Review Highlights - T-Mobile Experience Store

    Patrick on Gellert , Daly City T-Mobile was amazing, patient and very helpful in reconnecting our phones.

    Mentioned in 3 reviews

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    Verify this business for free

    People searched for Mobile Phones 2,487 times last month within 15 miles of this business.

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    1.0(7 reviews)
    1.4 mi
    $

    BEWARE!! Don't come here if you don't want to get charge with extra unnecessary fee!…read more I purchased two phones and opened two lines here, and the two workers who helped me are basically greedy workers or they both don't really know anything about Cricket policy. First of all, when I questioned them why they charged me protection fees for both my phones and how I don't want it, they responded saying it's MANDATORY to get protection fee for the first month of service. Then, things got a little confusing and sketchy when they showed me my bill and how they replaced SIM card fees with a free phone charger (which cost less than 10 bucks on Amazon) and they charged $35. And they would try to explain the whole bill to me saying oh yeah we replace this with this and etc. I was naive and trusted them because they appeared like they were "hooking me up" with good deals. Fast forward, my mom wanted to return her phone. Since the return policy for phones are 7 days at cricket, I went there again on the 7th day around 6:30pm. I showed the guy worker my receipt, and he said, "oh you can't return this because it's over 7 days. It starts at that exact time you open/activate." And I'm like no, that makes no sense. And he's like "cricket policy." I didn't trust him, so I told him I'll call the cricket main office. I went back to my car and called cricket main line and spoke with the representative. She told me I can still return it today and get a full refund since it's still within the return policy days. After she told me that, I asked her to stay on the phone as I walked back in to the cricket stall so she could talk to the guy worker. It was around 6:45pm, and he was nowhere to be seen--he left right after I told him I'll call the cricket main line (please note, this place is supposed to close at 7pm). Do yourself a favor, and just go to the cricket store at Stonestown! The gentlemen who works there are so nice and they basically fixed my whole protection fee issues and they don't charge for SIM card fee!!

    Terrible attitude and services. I asked a very general question regarding the plaza and the staff…read morewas on his phone while waving me away, refuse to make eye contact as well. I can understand a quick response such as, "I don't know." But waving me away like I am an animal is extremely disrespectful. They need more employees training regarding manner.

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    Cricket Wireless Authorized Retailer
    Cricket Wireless Authorized Retailer
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    Verizon

    Verizon

    2.4(114 reviews)
    0.1 mi

    Lucas was the primary rep who helped me and he was so kind, patient and professional. He made my…read morevisit a great one. His colleague Dre was also very nice to me when I asked him a technical question. I also enjoyed seeing how Lucas and Dre engaged with each other, like they have a good dynamic as professional colleagues. Two thumbs up!

    DO NOT EVER... EVER do business with Verizon. Especially at this particular location. Not only…read moredoes Verizon bait and switch, they are incompetent, dismissive and RUDE! In particular the manager named DESTINY! You may have seen her name mentioned in previous reviews and they are not exaggerated. This person should really be named DENSITY. She was rude and incompetent. As for her customer interaction, a dead fish would have a warmer personality. I don't know how Verizon tolerates much less keeps her there in a managerial position. But judging from my overall experience with them I.e. their online chat, over the phone call center agents and in person sales people, they really sell you the world and provide no follow up-- ABSOLUTELY NO FOLLOW UP to provide resolution for customer satisfaction. All I got was deflection and promises that the issue would be resolved... later. Not on the spot... LATER! How can they improve? If they want to improve, they should let AT&T buy them and let the AT&T teams handle everything. I cannot emphasize enough how anyone should not ever do business with them. Unless you are a masochist and enjoy being put on hold for an hour at a time and then constantly be told to " hold please." The other person you should avoid is Amir. There are two there but the one that should be especially avoided is "little" Amir. He serviced us and did not thoroughly process our contract. Now Destiny said it was not his fault. That means the fault lies with management for not approving the paperwork. So in conclusion, AVOID VERIZON LIKE THE PLAGUE!! They should have their licenses revoked and their business shuttered. And if there any lawyers who read this, they should consider a class action lawsuit against this business for disreputable business practices.

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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