My wife and I switched to Tachus 2 years ago and couldn't be happier. We had cable through our…read morelocal affiliate and there were always issues with service interruptions and slow speeds. We were also traveling a lot so paying for cable we weren't even home to watch. When Tachus announced they were putting fiber optic in our area we signed up, the price was so good and they said it would not go up. The installers ran the service lines out by the street so they didn't mess up our back yard like Xfinity did. Overall the service has been great, Tachus has generators for all their main branch units so they never go down after storms. Recently we did have an issue with a poor signal that kept cutting out. I called tech support and they tried trouble shooting over the phone but couldn't resolve the issue. The tech guy on the phone said he would contact the local support techs and send one to our house. I'm thinking, "oh sure, this will take a week or more". I was so surprised that we had a tech service guy call us and say he would be at our home within the hour! His name was Alphonso and he was just great. He figured out we needed a newer modem so replaced it as well as the patch cord from the modem to the wall connection as it had gone bad. He even showed my wife how to change some settings on here laptop to get it running faster! All this and no extra charges or anything. Good reliable service at a good price, we are staying with Tachus!

My internet went down at 5:30pm while I was working and I have tried reaching someone from Tachus…read morefor 30min+ through their website and by their customer support phone number and no one responds! I've been on hold and transferred and now they said someone should call me back but they couldn't tell me when. I can't continue working until it's back and no one responds. Bad customer service.

Great company and fast internet! After 10 years of living in the area and trying everything from…read moreother wireless company's, satellite & cellular hotspots I've finally found reliable high speed Internet! The owner personally walked me through the whole process of installation and service. Come installation day, they communicated and were on time. I had a last minute change that they were able to accommodate and went above and beyond to ensure everything was connected and up and running. So happy to finally have fast Internet and be able to support a local business. *** Them being able to provide you high speed Internet is absolutely dependent on line of sight to one of their main towers. I happen to be in a lower area so, to verify they came and did a line of sight drone survey (which was awesome!!). All in all after 10 years I finally have fast Internet from an honest no bull no hidden fee local company!

Installation was a breeze, on time, quick, professional and courteous. As a cord cutter, all of our…read morehome entertainment is through streaming....finally a service that can keep up. We are able to stream multiple devices without the dreaded buffering, seemless. We have even hooked up a fire stick to a projector in the yard and had a flawless outdoor movie. (We did decide to wait for a bit cooler weather to try that again) We are also WOW players, as any online gamer will tell you, lag is deadly, we haven't had a single issue since switching to LAW Wireless, upload speeds are so awesome it took a couple of days to adjust to the instant movement we were seeing in our toons. We still have one major test for it but that will have to wait for my family to come visit as everyone seems to be doing something different but all require internet, I will update after that happens. I love that customer satisfaction is a priority with this company, they took the time to walk us through solving a problem that we had created ourselves. Thank you Lindsay, you are awesome.

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

We didnt realize that this was Suddenlink or we never would have signed up with them. If I could…read moreleave something less than 1 than I wood. The service constantly dropped and trying to cancel there service was beyond rediculas. After 3 calls for over an hour each time of them pushing you to stay with them and telling you to leave the router for the new people moving into your house is a joke. This company's customers service is terrible. They will not for any reason cancel the service. They are conn artist and I dont recommend anyone use these crooks.