New Management is awesome he helps customers. Rather than telling customers to call 611 he would…read morecall with you!

Tried to get phone lines transferred off a FirstNet account onto my AT&T account. Told to call…read morecustomer service. Customer service tells me to go to the store. Store tells me to call customer service. Anyone who is fed up with AT&T consider switching to Verizon. They will give you a $1000 credit to help with cancellation of you prior lines and their customer service is top notch!

Honestly the most untrustworthy store I've ever been in. Lied about why the phone wasn't working,…read more scammed into getting a "free" phone. I have been trying to clear up the billing since. This place is so scandalous that after 25 years I'm leaving Verizon because of the lies & deception. Whatever you do, DO NOT authorize them to get into your account or you are screwed. I can't write about the entire saga, because the length is beginning to rival lonesome dove

WARNING WILL TRY AND SCAM YOU FOR YOUR MONEY…read more Ive never made a review ever in my life but these people are so malicious I have to warn people I wanted a simple upgrade using their 650 promo trade in offer, paid for the upgrade and come to find out they charged me for the wrong line and the wrong phone and tell me that the I CANNOT get a refund and plus they wouldn't accept my iPhone 14 as a trade in despite being listed in the promo and would have to pay the full 1000 dollars plus another upgrade fee of 350 again for a total of 1700 before taxes. Utter insanity and blatant fraud. On top of that they ARENT authorized by Verizon to manage Verizon Business accounts and did not disclose that to me. They also by passed the security of Verizon by not requiring the authorized account holder verify any of these changes and did exactly what I wanted without prior authorization from the account holder. DO NOT GIVE THESE PEOPLE YOUR MONEY. Thank god Verizon on Dell Range literally took 10 minutes to fix their scam and told me never to go there again, suggest you all do the same.

Tried to buy a phone to replace a failing one from Verizon store in Cheyenne, Dell Range. They…read morerefused saying I needed to sign up for a contract though my household has been with Verizon for well over 15 year. (Prepaid/month to month). (The replacement phone would still be on Verizon as a carrier). I was able to buy a phone last year from the same store full price, same prepaid situation. I then went to the second Verizon on Lincolnway. The salesperson was helpful and I would have not had a problem buying a phone from them. Unfortunately, they didn't have the model I wanted but they were trying. Great customer service on Lincolnway. Dell Range, they were more interested in increasing their "Contract" numbers. I ended up purchasing the model I wanted from everyone's fav online store. So, Dell Range Verizon, you lost $$.

Customer service messed my account up. I came to the store and they told me the issue, and told me…read moreto come back if the issue wasn't fixed. I did and dealt with this very rude associate with long curly/wavy hair. Now the store says there's nothing they can do to help me, despite directing me to come back. Terrible service.

I'm an old lady!!! I went in there on Monday, August 10th to see if they possibly had battery for…read moremy camera...Chris was at the counter when I walked in but came from behind the counter towards me and asked if he could help. I told him my delima, and he graciously went to work looking for a solution for my need. Chris was VERY, VERY, HELPFUL, kind and patient..because of his help, he directed me to the direction I needed to go to get what I needed. I would HIGHLY recommend if you go in there, ask for Chris...

My iPhone totally shut down after I started an update. The guys at Batteries Plus were awesome,…read morethey got it up and running and didn't charge me for their time. Great customer service like that is rare these days. Keep up the good work!!

So....went to sign up and bundle with our internet... What…read morethe lady put in writing and what it ended up being were two different things . It ended up not being a good deal. What she quoted was as not what we got. Just pay better attention as I believe they are typical salesmen and only care about the bottom line .

I'm sorry I ever signed up for Spectrum. I have 2 TVs, Spectrum only supported one, unless I bought…read morean add on! I sign up on line and nothing was said regarding the number of TVs. The person that signed me up insisted that new install comes with a new phone. I told her I didn't want it. They sent one anyway. When I took all of the equipment back to the office they refused to take the phone as I didn't have the box it came in. After speaking with the clerk he said "this happens all the time"! My credit card has been charged for a phone I don't want, I won't use and Spectrum continues to bill! What a rip off!