I'm not very tech-literate, so I was anxious when I walked into the store to replace my phone which…read morehad been destroyed. Quentin came to my aid with professionalism and a positive manner. He helped me put together a plan, a new phone, and a box for my internet, saving me a ton of money. I left happy.

I'm sorry, GoWireless. Your sad operation left my brother and I pretty bitter…read more My twin brother and I walk into the joint looking to purchase twin iPhone 12 PRO MAX phones. We sauntered in while your one (ONE!) sales associate was helping another customer with her transaction. Not a problem for us. The real problem was that my brother and I were in the store for 15-20 minutes. Not ONCE did your sales associate interact or otherwise acknowledge our presence as customers (ready to drop $2000!!). No. Your sales associate didn't so much as say, "Hi, Welcome to GoWireless, I'll be with you just as soon as I'm finished with our other customers." No. Your sales associate didn't so much as say, "Thanks for your patience, I'll be with you soon." No. Your sales associate didn't so much as say, "Welcome, we're glad you're here!" Your sales associate didn't say a damn thing to us. As we ambled toward the door, YOUR sales associate made no attempt to even keep us from walking out. A masterclass in how to lose customers!

After months and i mean months of getting messed around by these guys, i finally got my account in…read moreorder, due to errors on their side. But my final outcome wasn't satisfactory. The monthly bill was promised to be one price and its over that. By quite a bit. They will tell you what you want to hear, and use some slick jargon. My favorite one was the (Organic) jargon. I had to sign up for autopay just to get my price a bit more affordable. I won't say who helped me, because they are just tools for Verizon. I didn't even know until way after that it wasn't a Verizon store. Its Cellular plus. Not that it matters but why not put that on building? I just wish people were here for the customer. Not trying to deceive us. This is my last contract with them.

Honestly the most untrustworthy store I've ever been in. Lied about why the phone wasn't working,…read more scammed into getting a "free" phone. I have been trying to clear up the billing since. This place is so scandalous that after 25 years I'm leaving Verizon because of the lies & deception. Whatever you do, DO NOT authorize them to get into your account or you are screwed. I can't write about the entire saga, because the length is beginning to rival lonesome dove

Customer service is non-existent. The company randomly took money from my account, and said I was…read moreoverdue, even though I paid on time every month. They suspended my phone account, and then extorted money from me before they provided a number to call customer support. I tried to call the number they provided, but it was only an automated system. When I went to the store again, they said they were only sales staff.

Staff is nice, cell service is by far the worst I've experienced in this region. Very frustrated to…read morehave to go back to my previous carrier!

Alejandra was very helpful setting up my Korean friend with her new cell phone. She was very…read morepatient and kind and help set up her new phone she even helped her call her brother in Korea with video. First time she had seen her brother's face since 2012. Thank you for your kindness, patience and professionalism. You made quite an impression on us.

Bad bad manager! The other day you made things worse…read more Kick me out of your store for being mad about your staff trying to sell an 86 yr old senior a 800 dollar phone. Who knows if the work on commission or not. Nobody at Vzw knows. So if no commission why would your DEI employee do such a thing? Why double her bill? Every body knows vzw gouges it's customers. The mgr escalated the situation. Had to show off fir his DEI girlfriend. I've been in that store twice in 15 years so who cares? I'll go in there next year and it will be a entire new staff and mgr.

Just had a great experience at this Verizon location. My husband's iPhone had been hacked and he…read moreneeded to check for malware. We arrived at 10:15am and greeted by Verizon employee, Mareikel. He listened to our needs, and walked us through the security steps necessary to detect malware. Mareikel made our visit an A+ experience. Thank you!!

So....went to sign up and bundle with our internet... What…read morethe lady put in writing and what it ended up being were two different things . It ended up not being a good deal. What she quoted was as not what we got. Just pay better attention as I believe they are typical salesmen and only care about the bottom line .

No one atvthe store has any sense of urgency. Manager is incompetent and should be managing the…read moreemployees instead of 3 people watching one work. ObvSpectrum does not value your business. My fiance was 2nd in line for an hour. Just sitting there while they all took their sweet time. Very poor customer service. They want to take your money but don't care how long you have to sit in line. Rediculous

My daughter went to change our service from Verizon to T-Mobile. The girl helping her told her she…read morecould have 4 phones for free and her bill would be this much. I went in to get my phone transferred and was told I couldn't. I wasn't on the account, I needed passwords and $300 for the phone. I left and came back with her and they completely changed everything they told her the day before. They wouldn't give us the name of the manager so we could talk to him. The kid said he's been stalked by customers. We'll, if he's pulling this bait and switch tactic with other people, he's going to piss people off.

If I could put a negative sign in front of the one star I would. DO NOT go to the store inside the…read moreFrontier Mall and specifically stay away from the "store manager" Colby. He practices deceitful business practices and does not inform you of the details of the products he is pushing onto you. I wish I would have read the review left by Lucile on 8.5.2023. Absolutely the worst customer service, in store and over the phone! I have never had a more aggravating experience!