This location is a joke. Go here if your desperate because if you drive 30 minutes up the freeway to Olympia you can visit the Corp Verizon location. You wont be subjugated to only 1 or two staff working that have to sneak behind closed doors to make calls to their manager for whatever the reason may be. I made the mistake of coming here last month. I changed my mind about going with them 2 days later. Returned my devices and paid re-stocking fee. Do you think they de-activated my account? NOPE. Currently looking at a bill of 2 months of service (next month is the projected bill) for phone lines I DID NOT EVEN KNOW I STILL HAD. Oh and when I returned the devices because I did not want to go with them anymore they treated me like I was crazy and interrogated me on why I would do such a thing. I had to deal with speaking to the manager who apparently works from home and listen to her try to bribe me into staying. NO THANKS! read more

My mother went into this store yesterday to have some help understanding why after getting a new phone her bill doubled in price? The individual claimed to be the manager and was exceptionally rude and would not let my mother talk. They made promises to her that her bill would not increase and that was a lie. They then proceeded to tell her she was mistaken. They used intimidation tactics and had other employees tell her she was wrong. My mom, left the store after the representative just walked away and started helping another customer. My mom's issue was never resolved. Additionally, the employee had to pull out their phone to find out their math was wrong. Could figure out that 98 dollars minus 35 dollars does not equal 45 dollars. DO NOT GO TO THIS LOCATION. They definitely take advantage of customers and lie. read more

Absolutely horrible service. Lie to you about what you are getting. Don't trust the skinny ginger guy. Oh and $800 trade in really only means $20. read more

Went to Chehalis, Washington store. Started out good. Love my new phone BUT... if you have any problems forget it! I had the clerk put the new screen protector on my phone. Big mistake! Took the phone home only to find the screen protector was defective. It had a big crack across it. I only noticed it when the light reflected it. I hadn't even had a chance to use my phone. Had just brought it home and set it on my counter. I took it right back to the store and they told me to go on line and the company would send me one free because the screen protector had a life time warranty. Turns out free does not mean free. Went back to the store. They refuse to make it right and wanted to charge me another $39. Or I can go on line and it will cost me another $8. I won't be shopping this place again and will be telling others my story. read more

Great store really. It would've been a great experience if one of the employees who I didn't catch the name of he had long hair. Got into an argument with a customer over a mask this wouldn't have been an issue if the employee hadn't acted like a 12 year old boy as the customer left the store. He jumped up and down and did jazz hands as the customer left. I almost walked out and chose to not go with Verizon because of his actions. The sales representative that helped me was outstanding because of him I did get a new phone. They should really hire a mature employee to do sales. read more

After closing my account yesterday with us cellular, walked across the parking lot to Verizon. Very helpful and knowledgeable. Wish I was better at names, the young man that helped me rocked. Was up and running in no time. Thank you read more

I have been a Verizon customer for some time and was thinking about switching to a different carrier, but I went in to the Chehalis store and had the pleasure of working with Skylar... one of the store associates. He spent hours working with me and my wife to get everything we needed done while working together with the customer service department to also make sure we got the best deal possible. His knowledge and support was awesome! He is the reason we're still Verizon customers today! Thanks so very much for your above and beyond assistance Skylar!!! read more

Excellent customer service! I fully trust that they are trying to get you the best plan possible and they also let you know ALL of your options. This store in particular is amazing, I'm willing to drive 30 minutes just to work with them, in particular Amy! read more

I wish I could give them 0 but that is not possible. I have been to some before and I have always ended up having bad experiences. Usually when I have trouble with my phone the first place I to go or look for is an Apple Store, but with being on vacation and in an RV that isn't always possible. On this certain day I was having trouble with my iPhone and text messages between my Apple watch and my phone. I went in and the woman at the desk didn't really understand the problem or how to fix it. First, she checked to make sure that the software was updated on both devices which said it would take about an hour. Then she brings a coworker over, tells him about the problem and then walks away to help another customer. What is the first thing he does? HE LOOKS IT UP ON GOOGLE. I literally did this the night before. He does some stuff on my phone and texts my number, then says okay it's fixed you can leave. He didn't tell me why it was happening or even what was happening and didn't really fix the problem. Within the next couple of days, I am sending texts to a friend and she tells me that my contact had changed. I go in my settings and see that things have been changed. This tells me that he didn't make sure that the settings were back to the way they were before I left the store. So, my advice to you if you have an iPhone and having trouble GO TO AN APPLE STORE, that is if it isn't too far away. I have since learned that Verizon isn't a good source for technical support. If you go to an apple store they sit with you until you are satisfied and make sure the problem is fixed before you leave. read more

Went to store to purchase new case for my i phone 7. Upon arriving inventory was limited but I found two that I could live with. The price tag stated $39.95. When clerk scanned, it came up $44.95. Clerk said oops wrong tag on rack. Ok, found another with $34.95 on rack tag. When he scanned cask it came up $59.95. I told my clerk that I would be going elsewhere because it appeared to me to be bait and switch. When I said that, Mathew from behind the counter told me, quite angrily, that none of wall tags had correct prices for cases that were behind them and that they were too busy to correct price discrepancies. I said oh no young man that is no excuse and his belligerent attitude was unacceptable. He needed customer service training. I asked to see manager and he said " I'm all you're going to get". I laughed and he proceeded to help " get out of store". I simply wanted to buy a new phone case. Mathew should be fired. Be wary of their pricing . read more

The employees at this store need an extensive Customer Service course. They do not help with any issues. They pass the buck and say they can't help you. Verizon should hire Adults not Children in their stores. Very disappointed in the lack of service we are receiving. Sad. read more

Save yourself the headache.....drive to a Corporate store....This place is like has to be the armpit of the earth when it comes to "Wireless Customer Service." I thought Sprint sucked....this store reaches a whole new level of incompetence. I swear clearly the staff is here because they don't drug test....The agent even turned the computer monitor around and showed me my account---except it wasn't my account. I guess the fact that I had told her that I had never been in their Port Angeles store wasn't good enough and she thought I was confused. Part of me thinks I should call the guy up that she showed me his account and tell him about it since I remember his telephone number and other info from the screen....... read more

First thing, these stores need to tell you they are not a corporate store. You have to go back to a GoWireless for any phone problems. Much more hassle then using Corporate Verizon. I bought 3 phones, they charged me an activation fee for one phone of $20 and acted like it was a favor. Corporate stores won't do that, if you already have a Verizon account. One of the phones I bought wouldn't charge completely, took it back the next day. The employee said there is "normally" a restock fee but waived it. Huh? Am I suppose to say thank you for not charging me for a defective phone? If it had been Corporate there would of been no charge at all either. So then in Hawaii on vacation, last full day and my screen goes black on my phone. I only had one more day to be within the "15 day,worry free" coverage. My son calls the Chehalis store, girl with attitude tells him, if the 15 days were up on Sunday then "Maybe" they might exchange on Monday. After the comment on other phone that didn't work from getgo, knew I'd be paying for a new phone plus old phone, wasn't going to take the chance. Drove to Kappa on Kauai, Kaila at the store fixed me right up. Exchanged my phone and no restocking fee! If in Hawaii I would recommend GoWireless, if in Washington state, stick to corporate Verizon. read more