I went in on Thursday the 14th of February thinking this was a Verizon store, since it had Verizon in the front of the store, it is a Victra store. The from of the store had hard ice and snow built up so I went around it. I had to go to my car for my wallet and went around the ice I could see and then I went down on my right side, nearly slamming my head into the cement due to black ice that was on the sidewalk that had been there for awhile, or it looked like it had. I was bruised and hurt. The manager, Hayden, was nice and caring, he reported that they were out of ice melt and was going to order some, of which he went to his computer to see what the process was if a customer got hurt. He was apologetic and tried to give me an ice pack from their first aid kit, however it was very old and was no help but he did bring me water, however he did not write up an incident report with me. I had to go to urgent care that Sunday due to bruising and pain going down my right side from my neck down. I went back to the store on the 19th of February and inquired about what they were going do about this and if they were going to write an incident report with me. He was a totally different human saying he talked with his manager, the regional I guess and said that they were not responsible and that someone had put ice melt and that the first aid kit was for Employees only so it didn't matter that it was all expired. He also reported to me that his manager stated it was not their responsibility and Verizon had different policies that they did not have to adhere to. He stated he was going to call me with his manager on the line, which did not happen. He would not give me his managers name or number and I told him I had taken pictures, to which he replied that so had he. No phone calls , no apologies not one word. I called Verizon 800 number thinking they could help, I was wrong they said they stood behind their secondary stores, Victra and would get me in touch with their regional manager, of which there was no calls. I called the 800 number again , still being told that "if Verizon is on the front of the building, even if it is a secondary store, They would do the right thing. They have not and he promised me that someone would call within a week to settle this matter, yesterday was the 7 days still no calls back. I then called the 800 number again and this person said that unless I had a Lawyer to reach out to someone in charge I would probably not get any help from Verizon because this store , Victra with VERIZON on the front of the store, is not one of theirs and I need to speak to Victra's regional manager!! I called the number she gave me and he told me that he is not the regional manager for Victra stores and they have no responsability to them. I have been with Verizon since 2004 when my son entered the Marine Corps and have always felt dedicated to them and thought they would make this right, they have not and just keep passing me along, passing the buck while they make the big bucks with no accountable. read more