Service was unprofessional, cracked my phone was looking for something else , acted like they…read moredidn't want to help or make any sales

Both Max and Randy were excellent in the Baraboo AT&T store. Randy Burchett is a real superstar. He…read moregot me going with a new Galaxy phone after mine died the same day. He offered great advice and got me up and running in a short time despite being quite busy. He's an Android expert and we were lucky because he was challenged to unlock and wipe my old phone, so I was eligible to trade it in and save a bunch on my new phone.

After having a very disappointing on line order experience [wrong style AND size coat was sent??!!]…read morewent to this location with hopes of getting rectified.Found the coat I wanted,was offered an additional 10% discount for inconvenience,and credit card charge from on line order was applied and straightened out painlessly..Service was extraordinary and relieved my frustration. Many kudos to Roy for that service!!

This store has lots of sales when we went. $5 many items. Store employees were helpful.read more

Awful store. Went…read moreinto the store the other day and the employee's made me feel like I was inconveniencing them every time I had a question. Asked about video games that they were selling and was told to search through a database on a computer on their counter. I spent time going through the database to find games that I was interested in. After finding the games that I wanted, I asked about purchasing them. The employee at the counter then game me the actual prices of the games which were more than double the prices that were listed in their database. The employee then admitted that they were different because they were basing their prices off current Ebay prices! This is completely unacceptable. The store also contains tons of posters that are either inappropriate ("Girls Gone Wild") or unnecessary (Political views). Stay far, far away!

My roommate and I ventured to a game store we have never been to before in Reedsburg, WI. We parked…read moreon a side street, and we walked to the front door. Before entering, I could see massive amounts of records and DVDs through the windows, and I said "This place looks interesting." Upon entering, the place was quite clean, but the shelves were very barren. We walked toward the front of the store, and all we saw were a couple Gamecube, PS3, Xbox 360, DS, and a row of PS2 games (mostly junk). Nothing had prices on it though. We quickly asked the man at the counter if they had anything retro. He asked, "What do you want?". We said, "We're mostly interested in NES and SNES games and maybe some PS1 stuff." He didn't say a word, and he directed us to a computer on the far end of their counter and said, "Look through this database. This is a reference guide with a list of games and prices. It hasn't been updated in about 6 months though, so some of the things on here we might not have anymore." Already weird not being able to physically look at the games, but whatever. While doing this, I spot a Hori Slime controller sealed on the shelf marked at $50, and I show my interest in it. The owner says, "Yeah, I don't know why these are marked at $50. They're more than that." I'm already confused at this point. We scroll through the list for about 45 minutes, and we compile a list of things we might be interested in, but we want to see the conditions because there is no indication of condition listed. No info if manuals and cases come with disc-based games, and no information about labels of cart-based games. There is another employee in the store, and we SLOWLY, and I mean SLOWLY read the list of games to him. He is looking through another sort of database, and then tells us if they have them in stock or not. Then he goes and pulls the 12 games they did have in stock from the back shelves. This entire time, the store owner is yelling at his employee telling him he does everything wrong, and my roommate and I look at each other with disbelief. About 20 minutes later, he managed to gather the 12 games from the back, and he showed them to us. Most were in unacceptable collecting condition, and we say that we aren't interested in 5 of the games. The employee sighs at us, and then he says he will look up prices for the items. During this time, I am looking around the store, and I notice one wall is covered in anti-Obama ads, and the other wall is full of Girls Gone Wild DVDs and posters. Not quite the decor for a media store usually... Thirty minutes later, I ask what our total is on the 7 games we have left in the pile, and the employee is busy pricing some random bin of DVDs. He says he'll be with us shortly... wait... what?! I make mention that we need to get going soon and have been in the store for about 2 hours now. Less than 10 minutes later, he starts listing prices to me that are between 2 and 5 times higher than the prices we looked at in the original database! I asked where he got those prices, and he said that they are the lowest BIN prices currently on eBay. Hold the phone. You have a database of games with prices next to them, but when a customer has interest in things, you raise the prices before purchase?! We walked out, and the owner said some pretty negative things to me on my way out of the store. After leaving, I immediately left them a poor review on their Facebook page. They were rated 4.2 stars, so I thought it odd that we got the treatment we got from the owner. Turns out a majority of that 4.2 rating was the owner, employees, and their friends rating the business 5.0 with no critical feedback whatsoever. The owner responded in less than an hour when we were on the road back home. I have never seen such an unprofessional response to criticism in my life. After my review got about 50 responses from my friends, other gamers, and other unhappy former customers, the store removed reviews all together from their page. I did get a screenshot of the initial unprofessional response though, and I'm trying to get it around the web to make people aware of how unprofessional this store owner his. He's pretty much a disgrace to the gaming community. Best of luck game hunting. Hope none of your local shops are anything like this.

I bought new glasses and they were not cheap but with a first year warranty I was able to…read moreunderstand. Time went by and my eyes were having issues but not sure what could be done. Needless to say I was able to work with Julie and Renee from the store. They are willing to work with me on this problem and I can't help but thank them for their amazing customer care. Cheers to you two... Thank you and God Bless!

Sometimes a store that sells these products can be a little odd in the way of atmosphere, employees…read moreand customers, the one I have been in twice and no longer patronize. Ideal Vapor is the opposite, it is clean, well put together and laid out. There are stools at the front counter so you can sit and talk if you like, there's a pool table in tip top condition and with plenty of room around it, they sell a few beverages such as water, soda etc. and the overall atmosphere is welcoming. This store has a wide range of products and good prices to go with. I run a small business and perhaps I think about details when I'm deciding where to spend my money, that others might overlook. But I think anyone who visits this store would have to like it. It's a family owned business and I'm happy to be one of their customers.

6 minutes ago NEW…read moreRight now I am giving 1 star for product quality. Bought a Geekvape mod about 3 weeks ago. Out of the 2 weeks it was in my possession. I got to use it maybe 3 days. The tank leaked like a strainer. Took it in and the employee confirmed the tank was bad. But I guess the employees have no control over exchanges or refunds. I left it there and was told the OWNER would call me the following Monday. NO CALL. It is now another week later and I went back in. Same employee but he said the OWNER had not been in. Still waiting resolution on this. PS I have now heard from what I assume is the owner. After a few messages back and forth I get this. This is based on this review as it stood at the time. I do not think the review is bad I think the store is a good store just did not like the one product they carried. And the response time from the owner. Here is his latest response to me after seeing this review. And I directly quote. " So now as far as I am concerned this matter is over and no one will be contacting you at all. Your device will be at the store waiting for you to pick up when you can