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    Charter Communications

    1.0 (1 review)
    Open 9:00 am - 12:00 AM (Next day)

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    5 months ago

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    Ask the Community - Charter Communications

    Authorized Retailer UScellular & T-Mobile

    Authorized Retailer UScellular & T-Mobile

    (2 reviews)

    I bought a new Samsung phone via the internet to avoid the activation fee. Sara at US Cell told me…read moreto bring the phone in and she'd be happy to help transfer the data over. So I did. Our first encounter was a wrong esim on the box compared to the actual phone. Tried to fix that. All should be good after 24 hours. Nope. She called again. Wrong ticket created so a new one done. This went on for 3 days. Got the manager Lynette involved. Beteeen the two of them, they finally got the right people involved. They went above and beyond helping me get my phone activated. I can't say enough good things about how they worked with me. My hat is off to both of you. Thank you very, very much!

    (kind of a strange way to title a yelp location, but it is a US Cellular store) We had a really…read moregreat experience at this U.S Cellular location! We went twice, both to look for a new phone and switch onto my husband's phone plan. The staff are really friendly and energetic, especially for it being the end of the day. Both team members were very knowledgeable and helpful but also didn't put any pressure on us to get the more expensive models/plans or buy every odd and end in the store. I've loved U.S Cellular already for years, the plans have changed over time and all of our questions were answered. Very bright and clean store. It is nice that they do have a giant variety of phones for your price range; from a basic $8/month to a techy $60/month. Any cons? When we bought the phone, one of the newer expensive ones, they only had one in stock and since I needed it right away I had to get the only style they had....bummer. Also, it's frustrating that most phone/computer stores don't have many of the the actual phones on display to play around with. Who wants to look at a plastic cutout? I understand that they want to show off the newer, fancier camera phones but not everyone can afford those and people deserve to try the ones they can. Overall, it was still a great experience and the best one I've been in yet. Pop in and take a look!

    Verizon

    Verizon

    (5 reviews)

    Event date: 8/19/24, around 3:15pm-3:50pm…read more Hello, I was called to translate for one of your employees today and was appalled at their service. I hope you will take quick action to make sure this never happens again. Here is a summary: A Spanish-speaking gentleman came to the Verizon store to pay his bill in cash. According to the female employee, she "explained to him" that she could not find his account, but also told him she would take the cash anyway. In addition, apparently, she told him that if she took his cash, it could not be refunded. Clearly, the Spanish-speaker didn't understand the interaction. Once he realized there was no receipt or that his account balance hadn't decreased, he asked for a refund. The employee would not refund his $50. This is when I was called by a bystander to translate (who will be closing her account with you after this incident). Also, I did not personally know the Spanish-speaker. I spoke directly with the Verizon employee and attempted to ask the following clarification questions: Why did you take the money if there was no account? Under what account number did you credit the $50? Why can't you give the money back? Can I speak with someone above you? Now that there is confusion, do you understand that there is a language barrier? It was very difficult to get through these questions because your employee was constantly speaking over and interrupting me, did not value my translation services, was hostile and disrespectful, and disregarded his English proficiency. Then, she forced the bystander who called me AND the Spanish-speaker to leave by threatening to call the police. Once I realized that the Verizon employee could just pocket the money since there was no record or account, I questioned where the money would go. Finally, after bystanders took charge and stood up for him, the client was refunded as he departed. This location needs anti-racism education and training on customer service and how to open a register to refund cash.

    Jess helped us switch our service to Verizon from Google Fi. She was great! She ran into a few…read moreroadblocks getting the service switched, but plowed through and got it done. A+ customer service.

    Charter Communications - televisionserviceproviders - Updated July 2026

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