Event date: 8/19/24, around 3:15pm-3:50pm…read more Hello, I was called to translate for one of your employees today and was appalled at their service. I hope you will take quick action to make sure this never happens again. Here is a summary: A Spanish-speaking gentleman came to the Verizon store to pay his bill in cash. According to the female employee, she "explained to him" that she could not find his account, but also told him she would take the cash anyway. In addition, apparently, she told him that if she took his cash, it could not be refunded. Clearly, the Spanish-speaker didn't understand the interaction. Once he realized there was no receipt or that his account balance hadn't decreased, he asked for a refund. The employee would not refund his $50. This is when I was called by a bystander to translate (who will be closing her account with you after this incident). Also, I did not personally know the Spanish-speaker. I spoke directly with the Verizon employee and attempted to ask the following clarification questions: Why did you take the money if there was no account? Under what account number did you credit the $50? Why can't you give the money back? Can I speak with someone above you? Now that there is confusion, do you understand that there is a language barrier? It was very difficult to get through these questions because your employee was constantly speaking over and interrupting me, did not value my translation services, was hostile and disrespectful, and disregarded his English proficiency. Then, she forced the bystander who called me AND the Spanish-speaker to leave by threatening to call the police. Once I realized that the Verizon employee could just pocket the money since there was no record or account, I questioned where the money would go. Finally, after bystanders took charge and stood up for him, the client was refunded as he departed. This location needs anti-racism education and training on customer service and how to open a register to refund cash.

Jess helped us switch our service to Verizon from Google Fi. She was great! She ran into a few…read moreroadblocks getting the service switched, but plowed through and got it done. A+ customer service.

Staff is fantastic. I went in to buy one item. Ok who really leaves with the one thing by hey…read morewanted and not get more. So I ended up with 4. Great prices and super friendly staff. Will be there next time I am in town and see what I don't need to buy and get a few. No pictures. We got two. Blanked and bath robe and a key ring card holder

Large selection of items. There were plenty of sales. The umbrellas and blankets were really nice…read more The sales team was nice and not pushy.

Needed some advice and help with replacing a low beam headlight bulb on a Nissan Sentra,…read moreunbeknownst to myself the job wouldn't be so simple. Jamie and Greg assisted me without hesitation on what should have been a 30 min max job that turned out to be a 3-person 2-hour job!!!! Their willingness to jump right in is what great customer service is all about. Thank You!!! :)

Quick and knowledgeable help for what I needed. Price: about 50% more than what I can get from…read moreAmazon (15.81 vs 9.80 and free shipping) with O Riley's a generic brand and Amazon the rainX brand...both similar contents and materials. BUT...I needed this to repair my chip today and not a few days from now so it was totally worth paying a little bit more. Either way, this is an easy repair that will save my windshield glass from cracking...and is less than $60 'special' dealership wanted.

Great selection. Nice staff. Good clearance selection in back. Store was well organized.read more

very good to know about this project thanks so very good luck with the future of your business ‍ i…read morewill definitely and thanks and thank for your service and for your service in this matter i will continue my work with the team to get better at the same and to be able in this project as a team and i hope this will help you and the future tyyyy

Here on vacation and this was the closest spot to us. Good…read moreservice and competitive prices! Definitely recommended!

Staff? Excellent. Product? Exquisite…read more I moved here from across the country recently and my first time in, I was lucky enough to meet the owner. Wonderful, funny man. He answered every question in had, and if he didn't know the answer, he's was honest about it, instead of trying to get me to just spend frivolously. He even treated me to a special, delightfully smelling candle that I asked about after I had already paid, and before I paid, taught me about, and DEFINITELY signed me up for, their special newsletter that includes a special changing phrase that provides you a little off your purchase. Best bang for my buck possible, all with a smile on his face and a hilarious hat on. Been in quite a few times since. Do yourself a favor, make this your regular place, I'd stake my word on it.

AVOID THIS PLACE AT ALL COST. Very very CHEAP& unreliable Products and a high price 2 of my…read morenew vapes i bought there for 50$ a piece. Have both broke with 3 hours. Or 5 puffs. There receipt says three day returns. But they do not abide by that. They will say tuff luck. Or trade you a product for a quarter of the price. Full carts here stop working. Or the wires disconnect. Its a awful experience here. And they DO NOT CARE. They only want you're money 100$ absolutely down the drain Time to get off your motorcycle "owner" and take care of your lousy business and lousy products !!!ALSO!!! Check you're product before.you leave the store!!!. As my first one i almost bought. The girl tried to sell me was OPEN AND HALF SMOKED.

Sometimes a store that sells these products can be a little odd in the way of atmosphere, employees…read moreand customers, the one I have been in twice and no longer patronize. Ideal Vapor is the opposite, it is clean, well put together and laid out. There are stools at the front counter so you can sit and talk if you like, there's a pool table in tip top condition and with plenty of room around it, they sell a few beverages such as water, soda etc. and the overall atmosphere is welcoming. This store has a wide range of products and good prices to go with. I run a small business and perhaps I think about details when I'm deciding where to spend my money, that others might overlook. But I think anyone who visits this store would have to like it. It's a family owned business and I'm happy to be one of their customers.

6 minutes ago NEW…read moreRight now I am giving 1 star for product quality. Bought a Geekvape mod about 3 weeks ago. Out of the 2 weeks it was in my possession. I got to use it maybe 3 days. The tank leaked like a strainer. Took it in and the employee confirmed the tank was bad. But I guess the employees have no control over exchanges or refunds. I left it there and was told the OWNER would call me the following Monday. NO CALL. It is now another week later and I went back in. Same employee but he said the OWNER had not been in. Still waiting resolution on this. PS I have now heard from what I assume is the owner. After a few messages back and forth I get this. This is based on this review as it stood at the time. I do not think the review is bad I think the store is a good store just did not like the one product they carried. And the response time from the owner. Here is his latest response to me after seeing this review. And I directly quote. " So now as far as I am concerned this matter is over and no one will be contacting you at all. Your device will be at the store waiting for you to pick up when you can

I bought new glasses and they were not cheap but with a first year warranty I was able to…read moreunderstand. Time went by and my eyes were having issues but not sure what could be done. Needless to say I was able to work with Julie and Renee from the store. They are willing to work with me on this problem and I can't help but thank them for their amazing customer care. Cheers to you two... Thank you and God Bless!