Apparently this is known by other plumbers, but Cardinal charges a lot more than common rates…read more I was quoted $9,000 for a new off-brand air conditioner! And the sales person was expecting I would sign the contract on the spot - I didn't. I was then quoted $4,500 for a new water heater. A local plumber charged me $2,600 for the exact same water heater. Cardinal was charging 69% more. Be sure to shop around before signing anything.

They were very quick to respond. I ended up going with a smaller contractor that was 30% cheaper…read more A little high pressure for their sale too.

WOW!! RUN!! Don't walk!! These guys are AMAZING!! So.... I live in a condo complex that…read morewas built in 1988. The owners were instructed that we needed to have our dryer vents brought "up to code" as most of the vents had become disconnected... and were venting somewhere inside the building.. but not venting out side the the building. Argh... a challenging task for sure. I called several companies to come out and give me an estimate. Every single company I called said "I will find your disconnect, but you are responsible for replacing your drywall, painting, etc" Not good news. Then... Ducts On Call came out... and they spent 4 hours researching... trying to figure out which vent was mine that exited out of the back of the building. But since every single dryer vent was disconnected in the interior of the building... there was NO way they could figure it out without tearing up the ceiling in mine, and my neighbors units. I was SO frustrated. But then Nick suggested we put in a new vent duct from my unit straight out the front of the building. It was my only option. He said we would need to schedule a time in the future... but I told him I needed it done in the next 3 weeks. He said... "I will make this happen for you" Well for starters... he DID NOT CHARGE ME for the 4 hours he spent trying to figure out which vent was mine. HE SAID... "I didn't solve the problem.. so I will not charge you" What?? 4 hours of your time for free?? Moving forward..... Nick and his crew came back 2 weeks later to install my NEW, up to code dryer duct on a new path out the front of my condo. I was SO not looking forward to having my ceiling ripped open to have the duct installed. So the day had come. Nick arrived before his scheduled time and he went to to work. I asked him... "How much of my ceiling do you need to open up?" He said... "I'm not opening your ceiling... I'm going to drill a hole in the exterior of your building, and slide the new duct straight back to your dryer connection" I was beside myself! I could go on and on... but let me tell you, this guy is the real deal!! He is incredibly gifted at what he does... super friendly... hard worker, and gets the shit done!! For what I thought was going to be a day of HELL... turned out to be a day of BLISS. I CAN NOT recommend this company any more than I do!! They were AMAZING... and the job was smooth, and quick, and so much easier than I dreamed it would be. Let me state again... that I called several companies to get the job done.... and these guys were one of the newer companies I called.... but I hit the jackpot!! Trust me!! If your need Duct work done... these guys were stellar from start to finish. And no... I'm not related to them... I'm not his high school friend... and I knew nothing about them, but I took a chance... and boy... am I glad I did. Amazing! THESE GUYS KICK ASS!! Give them a try!! Thank You Ducts On Call!!

OMG, these guys are great! Nick and Kim are awesome! My son in law blew out our dyer vents and…read moredidn't get the pipes put back together. Took Nick & Kim like 5 minutes to reattach everything at no charge!

This person scammed me. He claimed he got scammed by his credcard co. My bank had contacted me. He…read moregave photos saying other panels in washer were also blown. He couldn't use his bank account and needed me to pay for parts through PayPal. Now we will not respond to calls or text

After power went out my central air stopped working turned out. Electrical line was burnt out. It…read morewas a Saturday afternoon 3 PM. They came out at 7 PM and finished the job 100% satisfactory can't say enough. I appreciate the hard work in the great customer service definitely recommend

Terrible. Lenny without looking at the job quoted $25,000 to replace an existing heat pump and back…read moreup electric air handler. We happen to know it should be around half of this. He wasted our time and to add insult to injury he has a John proverb on his sign....he's as crooked as they come.

He was awesome as was his son. Just took over management of our family's lake house and on a…read moreSaturday came up to no heat. (Side note He is 45 min from our house.). He tried to walk us through getting it started on our own. But realized we needed a service call. His son was out within an hour and got everything up and running. He wasn't close but helped us out on a Saturday and even gave us pointers on the system this winter.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

They were friendly, helpful, and on time. The were efficient and did a great job cleaning my…read morefireplace.

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

Fast, friendly and professional. They are busy best call to get on schedule when a problem occurs.read more

I would also give zero stars if I could. We paid 291 bucks to get our leaky tub fixed, only to have…read moreit not be fixed. In my experience, when you call the plumber back to fix an unfinished job, that's called a callback and you don't pay for that. Pat was nice enough, but on the second visit turned on the water and the jets, told us to put a pan under the leak and left. We got a bill for 150 dollars. Imagine our surprise. At no time did anyone say that there would be a callback fee, not to mention I don't think telling me to put a pan under a leak constitutes plumbing work. We wrote them a letter to this effect and got no response, only reports to credit agencies and lawyers. Yes. Lawyers. Terrytown sued us for 364 dollars (including fees). A deputy served me papers and everything. The case was dropped today based on a reply to the court that is basically what I've put down here. (Even though Pat's note on the bill was: Still leaking. Told them to put a pan under it.) All because they would rather intimidate their customers than give one iota of customer service. Avoid at all costs.