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Verizon Authorized Retailer - Wireless Zone

2.0 (8 reviews)
Closed • 10:00 am - 8:00 pm

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Mr Fix - phone repair
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Mr Fix

(64 reviews)

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

WSC Smart Home Designers - Custom Built Living Room Surround Sound Design

WSC Smart Home Designers

(10 reviews)

$$

I moved into a house with my in-laws. I switched my Verizon FIOS to my new address. The Verizon…read moretech was at the house for over 7 hours, he said "I got you Internet but you don't have tv; it's an internal wiring issue so that's your problem". I was thinking of hiring someone to wall mount the five tvs anyway so that was it. I hired WSC and in one day they had all the tvs, a sound bar, and 5.1 surround system and all xboxes and blu ray players connected. Everything works, wires are hidden, looks great. Don't waste money on squads of geeks, nerds or other nationally known names for socially awkward people; go with WSC!

Don't recommend this company after scheduling an appt then taking off early to be here and…read moreconfirming the appt the day before with his employees. The owner decided not to come to my house cause I accidentally hung up on him while working on a pipe that busted under my sink with water going everywhere. When I called back he was very bitter and refused to come out. As a response to the owner this 100% valid review as I scheduled this time last week and confirmed this time with his staff yesterday. I then took time off early to be here to find a floor full of water right has called and I did accidentally hung up on him. Once I get it under control I called the number back to see who I hung up on and apologize to find out that it was WSC who the refused to come out. Then when I explained what happened he was not professional in fact very bitter and refused to come out. I stand by what I posted and I told you the pipe busted when I called back. Also again it was accident as I was under the sink on the phone another company.

Verizon Authorized Retailer - Wireless Zone - electronics - Updated May 2026

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