Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

Myra noted, quite properly, that I had not made use of TechFix services. I thought I had made it…read moreclear in my comment that I really couldn't provide a valid review. I assumed that Yelp would take note of that, and not post it. I was wrong. However, in fairness, I am revising my comment. The service provided, including a very quick response, with the information requested provided, and prompt answers to subsequent questions, was "great," and deeply appreciated. So, I am modifying my evaluation to say that the service received was great, as far as it went. And, I am sure that TechFix would provide the services about which I inquired in a similar "great" manner, worthy of 5 stars.

I highly recommend to go to Mr Fix cell phone & computer!…read moreJacob did an amazing job with assisting me with my cell phone issue. He is personable, efficient, and a fast worker. I was out within mins with regarding my particular issue. I was highly impressed with the customer service skills that I received today. I hope I don't ever have an issue with my phone again. However, if I do, I will definitely be returning to this location and requesting Jacob to assist me again.

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I got my ipad screen repaired a few months back for about $500 ( it was a while ago so i forgot the…read moreexact amount) and it took about 5 weeks to get back to me. I tried to use my apple pencil after and it would not work. It was the newest model then, so it wasnt an update or anything. Recently, i took it to a better repair shop and told me it looks as if it was purposely tampered with then covered up. It was so badly damaged underneath the screen that i need to buy a new one just to use the pencil. Overpriced repair and took to long to get back to me with it still broken. 0/10 service I would not recommend

Needed to get my phone screen fixed and this was the place!! Called around A LOT and Jonathan got…read moreback to me quick and with the best price. I was able to walk in that day and my phone was ready in 10 minutes!! He was so kind and I could not recommend this place enough. My phone looks brand new!!!

Jamie has turned into a crook and a thief. I had been using Jamie for phone and repairs for years…read more However, I recently took my IPad to him for repairs and gave him 100.00 for a deposit. (My mistake) I did this because I trusted him. it has now been over a month and he will not return calls or messages after giving me a bunch of excuses. He has my 100.00 and my IPad. Do not trust him! I had a bad feeling the last time I saw him and should have trusted my gut.

Jamie really did an amazing job. They were professional, quick and most importantly have…read morecompetitive prices. I take all my electronics phones and computer here for repair. Highly recommended.

I moved into a house with my in-laws. I switched my Verizon FIOS to my new address. The Verizon…read moretech was at the house for over 7 hours, he said "I got you Internet but you don't have tv; it's an internal wiring issue so that's your problem". I was thinking of hiring someone to wall mount the five tvs anyway so that was it. I hired WSC and in one day they had all the tvs, a sound bar, and 5.1 surround system and all xboxes and blu ray players connected. Everything works, wires are hidden, looks great. Don't waste money on squads of geeks, nerds or other nationally known names for socially awkward people; go with WSC!

Don't recommend this company after scheduling an appt then taking off early to be here and…read moreconfirming the appt the day before with his employees. The owner decided not to come to my house cause I accidentally hung up on him while working on a pipe that busted under my sink with water going everywhere. When I called back he was very bitter and refused to come out. As a response to the owner this 100% valid review as I scheduled this time last week and confirmed this time with his staff yesterday. I then took time off early to be here to find a floor full of water right has called and I did accidentally hung up on him. Once I get it under control I called the number back to see who I hung up on and apologize to find out that it was WSC who the refused to come out. Then when I explained what happened he was not professional in fact very bitter and refused to come out. I stand by what I posted and I told you the pipe busted when I called back. Also again it was accident as I was under the sink on the phone another company.