This was the quickest most painless T mobile experience of my life…read more First time at this location and our sales rep was Brad.. I was having difficulty transferring my mother contacts from her old phone to her new phone. Brad kindly escorted us to a open back office and within minutes fixed the problem that had us stumped for I almost and hour at home . Great speedy service. Thank you once again

Tmobile representative (Pedro), was very attentive & knowledgeable. His patience in assisting me…read morewas commendable. Not only was he very customer friendly but made me feel very @ ease & not feeling rushed. Great job, Pedro. I will definitely be back with any purchases. Thank you for making me feel i was part of the Tmobile family.

Excellent customer service still exists, and you'll find it at the Verizon store on E. Little Creek…read moreRoad in Norfolk! We came in close to closing time expecting to replace one phone and ended up leaving with four upgraded phones and two Apple Watches. Ms. Kendall N. was knowledgeable, friendly, and incredibly patient throughout the entire process. She explained every option clearly, helped transfer our data, and made sure everyone in our family was comfortable using their new devices before we walked out. The biggest surprise was when Jonny came back after leaving for the evening just to help make everything run smoothly. That kind of dedication says a lot about the team at this store. We're not even local, but if we ever need Verizon service again, we'll make the trip back because of Kendall and Jonny. Five stars all the way!

My phone was stuck in TalkBack and Willie at the Verizon store fixed it while helping another…read morecustomer great multitasking

Tolegs and Bahl really made it easy to get a broken IPad repaired and working great. so much…read moreappreciate!

Replaced bad battery, $100.00, left store, screen went black as soon as I got home, two hours…read morelater. I went back to store immediately. I was told the screen wasn't their fault....$175.00 more dollars for new screen. Will NEVER use this company for anything ever again. I will not recommend them to anyone I know. I vote with my money. Total SCAM.

I recently upgraded my phone to a Motorola which doesn't cause a fortune and works even better than…read moremy previous phone. Much thanks to Jay for being so helpful and patient with me in helping me choose the best phone for me. I highly recommend shopping here, not only are the workers friendly and knowledgeable of their products, but the prices are unbeatable as well.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Norfolk store today.

Sprint has merged with T-Mobile and this store used to be a Sprint location. From all appearances,…read morethere is a mild improvement in the customer service realm. I've been enjoying the T-Mobile Tuesday perks and when I go in, they are welcoming and attentive even if you're not coming in to buy the new iPhone. My recent visits have been quick and resolved correctly. I don't know if I want to recommend one cell phone carrier over another as they're all in it to win it. You can pay your bill here, purchase phones and accessories as well as become a new/returning customer if that floats your boat. Overall, as a customer, I was treated justly and would return if need be.

If I could give lower than 1 star I would I have been chasing a phone for almost a month (iPhone 14…read morepro) and the store I ordered it from hasn't been much help... Everytime I come in here they bring up being a Sprint customer which is stupid since there is no Sprint anymore they are just apart of T-Mobile with me being a "Sprint" customer they can't do anything to help no manager is capable, none of the 5 employees I've talked to haven't been able to help... Their grand suggestion today was go to another store and rebuy a phone I've already paid for and hopefully Monday they can give me a refund when the real manager comes in. This is a stupid ideology and if you only a manager can give a refund maybe only managers should sell phones.

This store does have really nice and helpful guys who really understand what they are doing…read moreI would definitely say you can't go wrong if you go to this specific store Boost also does have really awesome mobile deals and free phones

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

Super fast repair! My phone screen was damaged and flickering, not a problem for Mr. Fix! Highly…read morerecommend to anyone in the area for fast, convenient service

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.