This was the quickest most painless T mobile experience of my life…read more First time at this location and our sales rep was Brad.. I was having difficulty transferring my mother contacts from her old phone to her new phone. Brad kindly escorted us to a open back office and within minutes fixed the problem that had us stumped for I almost and hour at home . Great speedy service. Thank you once again

Tmobile representative (Pedro), was very attentive & knowledgeable. His patience in assisting me…read morewas commendable. Not only was he very customer friendly but made me feel very @ ease & not feeling rushed. Great job, Pedro. I will definitely be back with any purchases. Thank you for making me feel i was part of the Tmobile family.

My phone was stuck in TalkBack and Willie at the Verizon store fixed it while helping another…read morecustomer great multitasking

Good Morning Verizon,…read more I wanted to let you know that Moaprel at the Little Creek store did an Awesome job selling and helping me purchase my new Iphone 16. I upgraded from a 7. He was extremely patient and kind. So please give him a shout out that he is an awesome employee!

Replaced bad battery, $100.00, left store, screen went black as soon as I got home, two hours…read morelater. I went back to store immediately. I was told the screen wasn't their fault....$175.00 more dollars for new screen. Will NEVER use this company for anything ever again. I will not recommend them to anyone I know. I vote with my money. Total SCAM.

I should have known to stay away from a business that when I walked in, the manager and his…read moregirlfriend were having a screaming match with one another at the point of sale. Very unprofessional. It's not often that I come across a business that is run so poorly. They use very cheap after market products and up charge them higher than what Apple would charge. The screen was lifting off the bottom because of incorrect instillation a few weeks after it was installed. The calibration was off from the second it was installed and I ended up having to take it to a different establishment 4 weeks later...DO NOT RECOMMEND THIS JOKE OF A STORE. Do yourself a favor and stay away. If it's not already clear above, they conduct business very unprofessionally. I called to see how they would make it right and they basically told me "have a nice day"....

I recently upgraded my phone to a Motorola which doesn't cause a fortune and works even better than…read moremy previous phone. Much thanks to Jay for being so helpful and patient with me in helping me choose the best phone for me. I highly recommend shopping here, not only are the workers friendly and knowledgeable of their products, but the prices are unbeatable as well.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Norfolk store today.

Sprint has merged with T-Mobile and this store used to be a Sprint location. From all appearances,…read morethere is a mild improvement in the customer service realm. I've been enjoying the T-Mobile Tuesday perks and when I go in, they are welcoming and attentive even if you're not coming in to buy the new iPhone. My recent visits have been quick and resolved correctly. I don't know if I want to recommend one cell phone carrier over another as they're all in it to win it. You can pay your bill here, purchase phones and accessories as well as become a new/returning customer if that floats your boat. Overall, as a customer, I was treated justly and would return if need be.

If I could give lower than 1 star I would I have been chasing a phone for almost a month (iPhone 14…read morepro) and the store I ordered it from hasn't been much help... Everytime I come in here they bring up being a Sprint customer which is stupid since there is no Sprint anymore they are just apart of T-Mobile with me being a "Sprint" customer they can't do anything to help no manager is capable, none of the 5 employees I've talked to haven't been able to help... Their grand suggestion today was go to another store and rebuy a phone I've already paid for and hopefully Monday they can give me a refund when the real manager comes in. This is a stupid ideology and if you only a manager can give a refund maybe only managers should sell phones.

This store does have really nice and helpful guys who really understand what they are doing…read moreI would definitely say you can't go wrong if you go to this specific store Boost also does have really awesome mobile deals and free phones

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

Excellent. Efficient…read more Walk in. Handed them my phone. Repaired my cracked camera glass. In 28 minutes I walked out with my phone repaired. Cost $39 That is my entire post. They are as quick, professional, affordable and efficient. The end.

Fixed my phone witching 30 minutes last minute for a great price. Customer service was great. 10/10…read morewould recommend.

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.