My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

Had an awful experience with one of the managers at this store. The young man that first helped us…read morewas polite but when I had a problem and came back in, an older gentleman "helped" me. He refused to give me his name. Told me to have a "nice day" repeatedly (from the beginning he was not interested in assisting me). The manager (I believe) was one of the rudest, least helpful retail "professionals" I've ever met. He was condescending. Kept calling my spouse "boss". Would never return to this store. Went to Tuttle Crossing T-Mobile (Dublin) and had a great experience. Stay away from University District T-Mobile.

Had an issue with my phone and needed to come back multiple times. The guy that was working helped…read moreset up my phone repair and then reset it, and he pushed his mealtime back to help me out. Super nice and easy to get help from.

We went into this place to fix a camera and they did an amazing job. It was cheap and fast…read moreservice!!! The young man was very knowledgeable and kind. 10/10

Man let me tell yea how annoyed I am with myself. I somehow lost my apple air pod pros. I decided…read moreto purchase them again. So, I went online and noticed At&t was offering $25 off (online only). The issue was that I was going to have to wait 2 hours for in store pick up.. I decided to walk in and purchase, which I did. They did honor the $25 off. So that was dope! The process was relatively quick and the gentlemen helping me was great. The ONLY issue that I had was the manager or one of the head folk, cant recall, interrupted the employee who was trying to help me resolve my account issue. This happened several times. My guess is that he was trying to get me out the store so that they could help another customer who was waiting to make a purchase. Instead of continuing to assist me, I was handed a brochure and told to call customer service. Wasn't happy about that! I left with no resolve to my account. I will say the young man who helped me was great and really did his best! The leadership could use some work in service and making sure I leave happy. After all, you want me, as a customer to come back!

When I brought in a phone that needed to be replaced, I asked for a comparable phone. The salesman…read morebrought out a phone on special and said that it was similar to the phone I had. He looked at the information about the phone as well as my account. When the transfer of information started, we received an error message that there wasn't enough storage on the new phone. At that time, the salesman, Hugh, started muttering about how I needed a different phone. He went into the backroom, where I assumed he was getting a different phone. Instead, I never saw him again. Another salesman came over and offered to help. I told him about the error message and said that I thought Hugh had sold me the wrong phone. This salesman said "oh it's fine, it's fine" and used a different method to transfer the information. I checked several times to see the progress, and was concerned about the storage but he said it was fine. While the transfer was in process, another salesman came over to help and I also told him about the storage issue and he didn't seem concerned either. Once the transfer was complete, the phone didn't give the same error message and they asked me to make a phone, which I was able to do. I thought everything was fine and went home. Once I got home and my apps downloaded, I realized they sold me a phone with half the amount of storage as the previous one. As a result, the phone barely functioned. I went back the next day and asked to speak to the manager and wanted to return and exchange the phone for one with COMPARABLE storage to the one I broke (as I originally requested on the previous day). Instead, the manager was argumentative and rude. He accused me of being rude the previous day (I was not - I had entrusted the salespeople to do their jobs and sell me what I asked for). I did not want to pay the restocking fee because this was their error, and he refused this courtesy. He was disrespectful, not understanding and downright rude. The salesperson who helped sell me the new phone was polite and kind. Her name was Jacqueline. She did her best despite the unprofessionalism of her colleagues.

No problems for me. I went in to have the screen replaced on my iPad. The man said it would take a…read moreday to get it finished because they did not have the actual screen in stock. They were right, I did get it the next day and everything works great! Also, I notice that they do UPS shipments, so I brought in a package to have shipped out. Everything went well. Thank you!

Quick and speedy job, well done and properly executed. Was able to gwt my speakers fixed in less…read morethan 30 minutes. Charged fairly and honest. Asked about a screen protector and he was honest and said go to_______ or order one online. Told me what to look for and how to get the right one

As others have mentioned this is not a real Verizon store and today I learned that you shouldn't…read morecome here to troubleshoot a problem as they are extremely unhelpful. My iPhone stopped receiving calls and was unable to make them as well. My data wasn't working either. I went to this location thinking they could help and after toying around with my phone for 40 minutes the rep told me to go to a "corporate" Verizon store, closest being Reed & Henderson. What a waste of time.

Terrible employees!!! Have no idea what they're doing. Very uncomfortable environment, will never…read morereturn back. The rudeness of the employees was out of this world. I recommend going out of your way to never visit this location, unless you want to deal with employees who care more about scrolling on tiktok then doing their job! What a way to drive customers far away from Verizon !!!! DO NOT GO!

10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius-…read morestated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . --the APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store ! AT&T plugged the phone --it worked ! The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new 1k. Phone .. Apple couldn't assist with nothing --a whole waist of time ..

No one says "Hi" when you walk in. Just a sea of customers and no sequence or intake-system coupled…read moreby no management of the floor.

Problem was addressed and the association took the action necessary for me to continue. Apparently…read moreI wasn't the only person.

Dear Spectrum Mobile Porting Department,…read more I am writing to formally file a complaint regarding the ongoing delay in porting my business phone number. This delay has been significantly affecting my business operations and has resulted in lost income due to missed customer calls. This delay has caused serious disruption to my business, as customers are unable to reach us reliably. Number porting is a regulated process and should be completed within the standard time frame but 3 weeks later we still have issue with you. The extended delay and lack of clear communication have created financial and operational hardship for my business.

Apple iPhone 16, screen cracked, called around. Up to $320. In and out of this nice gentleman's…read moreestablishment on High Street/OSU Campus in 20 minutes with a new screen that works great.

Great little repair shop! They have incredible prices on repairs and accessories and do a wonderful…read morejob. Went there to have a phone screen fixed and I got the phone back in under 20 minutes in like-new condition. Very good customer service and will be back for all future phone repairs!!!

OK kiddos. Watch out…read more Friendly, professional sounding and ... $250+ more than UBreak on Bethel: $400 on Bethel approx $680 here on N High, special for students? Check all locations students.

Hats off to these guys. I made a claim through Verizon and came in here an hour before they closed…read moreto get my phone screen fixed, and they had it done in less than 30 minutes. This meant a lot to me because my front-facing camera was cracked and I'm about to leave for a once in a lifetime vacation & pictures mean a lot to me! The guys working were friendly and approachable, they gave me advice and answered my questions. They weren't passive aggressive about me coming in at such a late hour (they very well could've been). Just wanted to leave a review because this place gave me above and beyond service!