Had reservations due to multiple bad experiences; went into store, so busy..waited an hour to…read moresimply ask questions. My representative Alexa was not only gracious, but she went above and beyond to help me and make me feel more comfortable even as a newer employee There were only 2 employees at the desk. As unhappy as I have been with Spectrum she went above and beyond in customer service which is not common these days especially in such high stress situations. I hope this review at least helps her excel in the future as that is reason I stayed

Tyhiem is one of the best employess I have ever dealt with at this location. He was very…read moreunderstanding, didn't try to pressure me into keeping my package after I explained my finical struggle. Tyhiem also explained things on my bill that didn't make sense and showed me other options I may be able to explore. He was beyond helpful and very professional. Thank you Tyhiem!!

Terrible service, staff is not knowledgeable, unwilling to work out problems. Don't go thereread more

It wouldn't let me rate the company overall. Do NOT switch to ATT! Ive had them since February and…read moreit was the worst mistake. I had 3 phones I traded in and basically paid $1000.00 for the first month of service. The phones i traded in to get credit were note 10+, Note 9'and an Iphone 11. Because their company is so horrible I am leaving and they got to keep my phones! I have been fighting with them since I made the change in February to apply the trade ins to my phone and here it is in August... NOTHING WAS RESOLVED! I also tried to get cooperate office number for complaint and the supervisor told me he does mot know the number. Looked online and look up att complaints department and see for yourself. Get you know where! ATT are thieves and liars! Horrible company and service dropped calls people can't hear me

It will sound random. But we were literally passing through Albany on our way North, and on a…read moreFriday morning, we needed to buy a used iPhone to replace the one I was using. A quick search yielded these guys who were along our route, and we made the quick stop. And were the first ones there when the doors opened that morning. Don't let the location or look of the shop fool you, these guys were extremely helpful and knowledgeable. They had a pretty good product selection - I got my used iPhone 7 at a good price (it looked almost brand new). And the counter guy even helped me switch SIM cards, and made sure everything was working to my satisfaction. We were in and out in 20 minutes, and continued along our drive without missing a beat. Sadly, we don't live nearby or I would be a more frequent customer. If you live in the area, then this should be on your list of handy resources for your cell and tablet needs. Keep up the good work guys.

You hate to pile on a business that's already gone out of business but these people really screwed…read moreme. Not long before closing up shop sometime in March 2019, I had my iPhone battery replaced. It was $79.99. Within a month, something in my phone starts rattling around. A short time after that the phone had issues accepting the power to the form the lightening cable. I called Phone Wizard who I discovered had gone belly-up. So I took it elsewhere. These folks opened up my phone and told me the following: "Your battery is is barely connected by a tiny power cord to the rest of the phone. That's what rattling around. Also, whoever put the battery in gave you a used battery that was literally glued in place." Totally unacceptable. I had to pay $60 for another (new) battery because the good folks at Phone Wizard seemingly had at best had no clue what they were doing, or at worst willfully screwed me over. Shame on these people and their business practices.

Hoosick Street, Troy, NY is the worst Cricket store. They will allow anyone on your account to make…read morechanges to your phone without your authorization. Went back 3x during the 7 day return policy time frame to resolve the issue. Instead of resolving the issue the staff think its acceptable to tell their customers lies to push them past the 7 day return policy as well as insult their customers. And again today to see about an upgrade since the phone the lady at the store sold my 79 year old grandfather. A phone that freezes. Screen won't come back on until hours later. First, I would like to say I have laryngitis and when I went into the store today with a mask on and explained to her how she was wrong for saying the last two times I came in with my grandfather before that she was factory resetting his phone. So he shouldn't have anymore problems with his phone. When she never did. Going to say she does not remember me or my 79-year-old grandfather . Threatened me with calling the police. If this store cant hold yourself accountability then you don't need to be open. I'd give this store and it employees zero stars if the review allowed that option.

Great people. They took care of me and my needs. Honest. They walked me through everything and make…read moresure I left happy. I had an issue after I left and the sales rep walked me through the fix. Go see them!

Updated 1.12.26 Still the best, Still 5 star. They will do…read moreanything to make you satisfied with your purchase! Update 9.3.25 This place is the absolute BEST 5 star service walked in w a broken camera lens. Charged $25, was done in 4 minutes. I HAPPILY PAID $30 GO NO WHERE ELSE another local shop was going to charge me $$$$

This place is legit the best you can make for buying anything electronic. They don't give you the…read morerun around and they are so affordable and fast. In and out brand new screen and diagnosed the problem with my phone in 30 mins. Highly highly recommended

Mike was available on a Sunday, on short notice to discuss solutions to my phone problem…read more He checked to be sure he had the parts available and was extremely professional and helpful.

From the owner: We at Fast Track have grown our business by offering excellent prices and quality service. We are…read morecontinually offering more repair services for phones, tablets, computers and gaming systems. We would love to meet with you and help resolve your technical issue. We are at 16 West Notre Dame Street in Glens Falls.

Super unprofessional, the sudden charges, expecting the customer to pay for an employees…read moremishandling of our account, and basically muscling us to pay a portion when it was obviously their fault, in order to get repairs done. When we needed the services to be done, the service person continually called the wrong number for me, (which they have my phone number on record) because it's my husbands and he was traveling out of town, somehow someone had that number and obviously he was busy to take a call. I own the company, I own the building, I have my name on the bill, but they send the bill to my husband :/. I had to yet again, tell them who the boss here is, and who pays the bills. Atrocious.

Our initial contact began after 35 minutes on hold. After learning the details on their offers, we…read morerequested an appointment for a site survey and install. The salesperson took our information and said the next available appointment was the following Monday. We asked if Saturday might be available. He said he'd check and get back to us, but never did. We called again at the end of the week to check the status of our appointment and found out there was none. Our third call was on a Monday morning to request an appointment on Tuesday. The technician showed up just before noon and let us know that the signal was too weak to be useful. Bottom line: a waste of time.